Official iPhone Unlock 

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See what reviewers are saying

Rated 1 out of 5 stars

I have been waiting 100 days for my ipad to be unlocked and wanted an updated for a fixed date when it would be completed, I was offered vouchers which I declined as I have no need for them and would... See more

Rated 1 out of 5 stars

DO NOT USE SCAMMING WEBSITE They use trickery words and processes to obtain business, please be advised most companies and Iphone sim unlock devices for FREE..... which may take up to 72hrs but sam... See more

Rated 3 out of 5 stars

In need of an Update would you send where is the current status of my order, I haven't hear anything from a few weeks and I can't see any progress in my account please advice. I need my full refund a... See more

Rated 4 out of 5 stars

I was initially surprised that there was a second payment due after making my first payment. However, once I'd look at another couple of similar websites, I realised most unlocking services do the sam... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Get an official, permanent, factory iPhone Unlock by whitelisting your IMEI within the iTunes database. No jailbreak required. Simply connect to iTunes to complete the unlock.


Contact info

All reviews

(8,505)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extra cost once unlock code arrives

I requested a phone unlock at the cost of £14.99 when unlock arrived they have tried to charge me another £39.99 no mention of this before i paid the £14.99, this must be clearly advertised when making the initial payment. Also just a note about trustpilot for anyone reading this, they keep asking me to stop telling the truth about my experience, make your own mind up people, use your network supplier to unlock your phone, not these online companies

February 25, 2020
Unprompted review
Rated 1 out of 5 stars

no help from the company

I paid 42 and 27 dollars and nothing else !! they demand another $ 50. I resigned from further service and they did not return my money! I am waiting for help.

Unlock for 356762086861395

February 17, 2020
Unprompted review
Official iPhone Unlock logo

Reply from Official iPhone Unlock

Hi Mateusz, you can see the status of your order in the order tracking page, if you require further help after this then please just contact the team directly and they can assist you in getting this resolved.

Rated 2 out of 5 stars

Really poor service and communication

The phone still locked since the payment made on 24/July/2019.
Now I'm asking for the full refund of the payments because they cannot unlock the Iphone .
I will be waiting next 2 days before contacting my bank to do a indemnity request in the two payments made.

The requested refund IMEI is 354842097864026.

February 7, 2020
Unprompted review
Official iPhone Unlock logo

Reply from Official iPhone Unlock

Hi Mario, apologies that the service failed for you this has already all been refunded for you. If you need a service in the future please let us know and we can arrange a discount for you.

Rated 1 out of 5 stars

First i have bought a iCloud unlocking…

First i have bought a iCloud unlocking service. Then they told that my phone is in the list of lost or stolen. Ok that’s fine. After few months later i got s mail from officialiphoneunlock was they have the premium service for icloud unlock. That is works for lost or stolen phone as well. Ok then i paid for premium iCloud unlock. They told me that will take 15 days . But have passed 1 year already is still in process. I tried to contact with customer support team but they don’t reply. If you can’t do this just let me know. Why you guys r cheating with me. I have paid my own money for the service not free.

February 6, 2020
Unprompted review
Rated 1 out of 5 stars

Paid £50 for nothing

I paid initially £17.9 to "check" if the device can be unlocked. I received an email saying it can be unlocked for an extra £32.99...
I paid again and then received a message saying that it can't be unlocked... So I have lost £49 for nothing. Still don't really undertsand why there is a initial check saying that they can unlock the device while they can't unlock it.

February 3, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid them at any cost

Avoid them at all first I paid £19.99 then ask another £30 then ask another £99 for premium service after paying all they not anymore responding any email at all avoid them at any cost
Finally I m fed up and contacting Nochex for payment and filling my credit card as well

January 30, 2020
Unprompted review
Official iPhone Unlock logo

Reply from Official iPhone Unlock

Hi Fazi, sorry that you are unhappy at this time, however, you have failed to mention that you tried to unlock a lost and stolen device which is therefore barred, you were asked to upgrade at your choice and advised that there is a long time frame for this service. You can also check the status of your order on the website.

Rated 1 out of 5 stars

Saludos a amigos

Saludos a amigos. Dejo mi reseña por que esta página estafan. No son serios te pide un pago de 19.99$ luego otra de 42.99$ luego te dicen que esperes y no Desbloquean ningún celulares.

Greetings to friends. I leave my review why this page scammed. They are not serious asking for a payment of $ 19.99 then another of $ 42.99 then they tell you to wait and do not unlock any cell phones.

January 27, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible Experience

Save yourself time and money and don't trust this company. I tried the iCloud unlock service, and a few days later, I got an email saying that the phone was "marked as stolen" and that they couldn't help me. They then said if I could prove that the phone wasn't stolen, they would refund my money. I promptly sent the pictures of the IMEI check stating that the phone was clean. I sent them numerous emails over the past few weeks, over ten, and I've gotten no response. I am so utterly disappointed with this company, as I though they offered a solution to my problem.
Thanks for reading.

January 25, 2020
Unprompted review
Rated 1 out of 5 stars

high prices of over 200 are sent after…

high prices of over 200 are sent after initial 17.99 fee for my two iphones, claims its the cheapest on the internet but it really isn't. Poor communication and poor service delivery. contacted PayPal and getting my bank to do an indemnity request in the two payments made. they will no doubt follow up on this.
hasnt responded to my emails asking for refunds, all theyve done is give a 'voucher' for other hugely overpriced services

January 23, 2020
Unprompted review
Rated 1 out of 5 stars

and I'm still waiting

Iphone iCloud unlock. and I'm still waiting. Tuesday, August 6 03:47 -IMEI submitted to unlock serwer. I want money back. IMEI 356719089134113

January 21, 2020
Unprompted review
Rated 5 out of 5 stars

It is what it is on time and price stated

It is what it is. These people sim unlocked my iPhone 6s that was locked to Japan KDDI network. They did it for the stated price and in under ten days. I have read lots and lots of negative reviews but can only say that they sim unlocked my iPhone. I can only say it worked for me.

January 21, 2020
Unprompted review
Rated 1 out of 5 stars

I have been awaiting a service I…

I have been awaiting a service I purchased on the 8th of January, today is the 18th and their service delivery is 1-7 days.

They have taken two payments now totalling £90 and the response I got to my email asking for information was to track my order. Which has been sat at 75% for the duration of my wait.

Poor communication and poor service delivery. I will be waiting until end of business on Monday before contacting PayPal or getting my bank to do a indemnity request in the two payments made.

Very poor all round

January 18, 2020
Unprompted review
Official iPhone Unlock logo

Reply from Official iPhone Unlock

Hi Xavi, sorry to hear that you are waiting on an order, could I please take your order IMEI so that I can look into this for you and try to resolve it as quickly as possible, there is no need to speak to your bank as I can refund the order for you if the device cannot be unlocked.

Rated 1 out of 5 stars

complete waste of money

I wouldn't recommend this service. My iPhone 6 had an activation lock on it since I had forgotten my Apple ID info, I was trying to look for a cheap way to get it unlocked. I found this website and contemplated on whether I should just spend the £19.99 (for fear it would just take my card info), I looked at all the positive reviews and decided to just go for it, then it said my process was 25% complete and started saying I needed to spend a further £30 to get it to 50%, I then decided to check reviews on Trustpilot and found that many people shared a similar experience to me , however they spent much more money and that money is non refundable. So I basically just threw away £20 and I don't want anyone else to lose out like I have

January 17, 2020
Unprompted review
Official iPhone Unlock logo

Reply from Official iPhone Unlock

Hi Maria, sorry to hear that you do not wish to proceed with the unlock, the total cost is advised to you at the time of purchase, the terms do state that a refund cannot be arranged in this case however you have been refunded with a voucher to use towards another service so you have not thrown away £20.

Rated 1 out of 5 stars

Very bad experience with this company

Very bad experience with this company. It’s been exactly over a week since I last heard from them. They have taken my money and haven’t made any effort what so ever to help me. Information they provide is never stated clearly. Very bad customer experience. If I had it my way I’d review a 0.

January 15, 2020
Unprompted review
Official iPhone Unlock logo

Reply from Official iPhone Unlock

Hi Samantha, sorry to hear you are unhappy at this stage but you have in fact failed to state what the issue is that you are actually facing? Have you checked your tracking page to see the status of your order? What's your order IMEI number please so that I can try and look into this for you. In addition have you made any effort to contact the team about your query rather than leaving such a poor review from the off rather than trying to sort an issue out with us directly?

Rated 1 out of 5 stars

Refund

I paid for the unlocking service for the iPhone 8 locked to Sprint USA since the 30th of September, 2019. Up till date no word from them. I sent a series of emails and no replies. Even paid for fast track, all went down the drain. No contact number on their website. My iPhone is clean and not on the global blacklist. I NEED HELP IN REFUNDING MY £69.98.

January 13, 2020
Unprompted review

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