Thank goodness for Petula. Team Global Express (TOLL) lost my parcel and were terrible to deal with but Petula couldn’t be more helpful. Eventually my parcel was found, after being told they had exh... See more
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Hi Petula, I would like to say a big THANKYOU The Diacos Dynasty frame arrived ……. and it was 350/350. There needs to be more people like yourself, working in this industry, who actually... See more
Company replied
Placed order in September and only received 1 of 2 items. Received an email advising of delay and should be shipped out by mid November. Notified company that I hadn't received 2nd item early December... See more
Company replied
Was very happy with speed of delivery and correspondence, but let down by actual delivery. Clearly stated a signature was required, but I arrived home to find package was left at the door. As I had ac... See more
Company replied
Company details
Information provided by various external sources
OFFICIAL MEMORABILIA proudly boasts the most complete range of official sports and entertainment memorabilia and collectables… we have access to more stock and more athletes than anyone else in the market so you won’t miss out. Whether you’re looking to invest in a personally signed item from a global icon such as Lionel Messi, Cristiano Ronaldo or Michael Jordan, or perhaps you’re more passionate about an Australian legend such as Luke Hodge, Johnathan Thurston or Craig Lowndes… OFFICIAL MEMORABILIA is the place to be. We only stocks products where the authenticity is guaranteed, and we prove it. Every product offered is not only produced to the highest standard to protect your investment, you can purchase with the assurance that it is real, that it is authentic and that it has been manufactured under license with the express permission and endorsement of the sporting body and the athlete featured. Don’t risk your investment by going anywhere else.
Contact info
7 Kingston Town Close, 3166, Oakleigh, Australia
- 1300 676 020
- customerservice@officialmemorabilia.com.au
- www.officialmemorabilia.com.au
3.7
Average
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Damaged product, not worth the price.
Product arrived at my house in a very poor state. Inner panel of the product wasn’t glued on properly so it fell off, inner casing was also cracked with holes in it, and the product was making a rattling sound. Definitely not worth the price I paid for. The coin that came with it was good quality though.
Edit: Thankfully i got sent a replacement after contacting them. This one came in good condition, but still a bit disappointed that the trophy is mainly plastic for that price.
December 21, 2023
Reply from Official Memorabilia
Hi Lagu,
We're really sorry to hear your piece has arrived in such a poor state. If you haven't already, please send some photos through to our Customer team at customeresrvice@officialmemorabilia.com.au. Once received, we can send out a new product for you. We look forward to rectifying this for you.
Kind regards,
Official Memorabilia
Easy ordering,payment and delivery
December 13, 2023
Reply from Official Memorabilia
Hi Phillip,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
BUYER BEWARE
FRAMED JUMPER WAS NOT AS ADVERTISED
JUMPER WAS NOT MOUNTED IN FRAMED CORRECTLY AND FRAME WAS DAMAGED IN TRANSIT
THIS WOULD NEVER HAPPEN WITH ESP MEMROBILLIA ...BRING THEM BACK
December 18, 2023
Reply from Official Memorabilia
Hi Simon,
We're very sorry to hear your piece was damaged in transit - if you haven't already, please send some photos through to our Customer team at customeresrvice@officialmemorabilia.com.au. Once received, we will happily organise a complete repair at no cost to you. We look forward to rectifying this for you.
Kind regards,
Official Memorabilia
Excellent service
Hi,
Received the order in one piece. Secure delivery and payment great customer service.
Thank you.
Diaz.
December 15, 2023
Reply from Official Memorabilia
Hi Diaz,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
faulty cup
brought a premiership cup it arrived with a couple of dints in the tin the cup was in . I notified official memorabilia straight away was told it would be replaced and still nothing. I rang just before xmas as it was a present and spoke to petula and she said she needed information from the warehouse. I have sent emails and either the stock was not available and I had to wait not sure but received no answer. The office is closed until 15th january very disappointed
December 5, 2023
Unprompted review
Reply from Official Memorabilia
Hi Lyn,
We're really sorry to hear of your damaged product and subsequent experience in getting this resolved. I can confirm a new premiership cup has been booked for despatch to you today with TGE/Toll, under the tracking/consignment number 8369560828779.
Kind regards,
Official Memorabilia
Great communication, however item is poor quality
My item arrived in the time frame expected. Unfortunately both the handles were broken. I sent an email and it was actioined quickly and a replacement was sent. This time one of the handles were broken. I did not re-email as I have decided after discussion with others who had the same issue, that the quality was poor and I will just glue the handle. So whilst communication and postage was excellent, quality was not, hence my rating
December 12, 2023
Reply from Official Memorabilia
Hi Jackie,
Thank you for leaving your review - we're sorry to hear of the issues with your product. If possible, please send through an image of the damaged handle to our Customer team at customerservice@officialmemorabilia.com.au and we can resolve this for you.
Kind regards,
Official Memorabilia
Items are missing.
December 15, 2023
Reply from Official Memorabilia
Hi Karamvir,
Thank you for leaving your review. As communicated in our update emails for your products, your complimentary ICC CWC 2023 Replica Coin Toss Coins will arrive separately - anticipated arrival February 2024.
We look forward to delivering these to you.
Kind regards,
Official Memorabilia
Your professionalism and organised
December 15, 2023
Reply from Official Memorabilia
Hi Brett,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
Delivery to my address was a painful…
Delivery to my address was a painful process, the courier company would not deliver to my address, communication was horrible as well.
December 15, 2023
Reply from Official Memorabilia
Hi Malcolm,
We're sorry to hear of the issues you experienced with the couriers delivering your order. If there is any information we can pass on to them next time to assist, please let us know.
Kind regards,
Official Memorabilia
I was kept informed how my purchase was…
I was kept informed how my purchase was progressing at all times,and was surprised how fast it was delivered
December 13, 2023
Reply from Official Memorabilia
Hi Peter,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
Reply from Official Memorabilia
Hi Vonnavee,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
IHappy with my order received my order quickly and in…
I received my order quickly and in great order. No breakages and i was impressed how it was packed.
So a big thank you
December 13, 2023
Reply from Official Memorabilia
Hi Anthony,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
Collingwood '23 Premiership Cup
Communication: reliability both in providing details of likely delivery date, coupled with the fact that the item arrived ahead of the scheduled time speaks of of genuine service and care.
The item arrived well packaged and as described.
December 13, 2023
Reply from Official Memorabilia
Hi Paul,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
The picture was better than expected
The picture was better than expected. High quality.
Arrived in a timely manner and packaged appropriately.
Product and service exceeded my expectations.
December 13, 2023
Reply from Official Memorabilia
Hi Jug,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us and love your product!
Kind regards,
Official Memorabilia
Package arrive in the timeframe given…
Package arrive in the timeframe given when I placed the order. Product was exactly what I had ordered it was also in excellent condition with no damage.
I can thoroughly recommend these people.
Regard Kerrie Robinson QLD
December 13, 2023
Reply from Official Memorabilia
Hi Kerrie,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
Came through under time pressure
Despite the pressure of meeting an expectation of availability and delivery by Christmas, Official Memorabilia came through and were very co-operative to ensure my son's gift was in his hands on time. The product Kangaroo Kings now looks great on his wall!
December 13, 2023
Reply from Official Memorabilia
Hi Greg,
Thank you for leaving your review - we're glad we could help make Christmas for you and your son!
Kind regards,
Official Memorabilia
Reply from Official Memorabilia
Hi Frankie,
Thank you for your review. Our offices were closed for three weeks over Christmas and the New Year, we apologise for the delay in response. Good news, your repair is in its final stages and we are anticipating to have this sent back out to you next week.
Kind regards,
Official Memorabilia
I ordered 4 different things through…
I ordered 4 different things through them, and all bar the first parcel, they were good and i got it when they said i would. First parcel was going to be Delivered for a week, then nobody knew where it was, and i ended up going to Toll in Tullamarine to get it myself. All good though. I have everything
December 12, 2023
Reply from Official Memorabilia
Hi Tony,
Thank you for leaving your review! We're sorry to hear of the difficulty with delivery for your piece, however glad to hear you're now in possession of all your items. If you need any assistance moving forward, please don't hesitate to reach out to us.
Kind regards,
Official Memorabilia
Order came a lot quicker than expected…
Order came a lot quicker than expected and quality and packaging was great
December 12, 2023
Reply from Official Memorabilia
Hi Elle,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
Excellent
I have dealt with this company a few times, All were delivered on time, but he products were wrapped so well.
December 12, 2023
Reply from Official Memorabilia
Hi Debbie,
Thank you for leaving your review - we're glad to hear you enjoyed your experience with us!
Kind regards,
Official Memorabilia
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