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Rated 5 out of 5 stars

We got to this web site when we booked the airport shuttle on eoliebooking.com, and we used it to book our ferries to and from the Aeolian Islands. Both web sites were very efficient and quick, with... See more

Rated 5 out of 5 stars

Process was simple and easy online. Checked in the day before to get tickets and familiarise ourselves with embarkation process. The booking office and facilities at Trapani were excellent and ship wa... See more

Rated 3 out of 5 stars

The listing of the available ferries and times is great! Attempted to book ferry tickets using the credit card option and when I got to the final screen it said the credit card was not successful... See more

Rated 4 out of 5 stars

When I first started trying to buy ferry tickets I was looking at several sites in order to get the full picture. At this site all companies, times, and options were clearly presented so I could pick... See more

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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy and efficient booking

We got to this web site when we booked the airport shuttle on eoliebooking.com, and we used it to book our ferries to and from the Aeolian Islands. Both web sites were very efficient and quick, with all the timetables and other info clearly displayed, good English, and no problems making the booking and receiving the tickets by email.

April 24, 2022
Rated 3 out of 5 stars

Not credit card friendly

The listing of the available ferries and times is great!

Attempted to book ferry tickets using the credit card option and when I got to the final screen it said the credit card was not successful. Did this twice. On the 3rd attempt I used PayPal and it worked fine. Now I have 2 reservation numbers that I don't need.

Also, could not find an option to add additional luggage.

April 22, 2022
Rated 1 out of 5 stars

Website is extremely difficult to use

The Website is extremely difficult to use. I spent 1 1/2 hours on my mobile phone trying to make a reservation with no luck. I kept receiving a message during my booking indicating my credit card couldn’t be charged, each time loosing all the information I had entered. Then, a short time later while checking my email, I found I had received 8 emails indicating I still needed to make a payment for my reservation or that my credit card was being charged for the reservation amount. This came as a complete surprise since there wasn’t any indication during my futile attempt at making the reservation that it had actually been recorded in the system. Oh well, I hope I don’t get charged for each of the 8 reservations I supposedly booked (BTW, each of the reservations had a different confirmation number).

March 21, 2022
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Reply from OK Ferry

Dear Customer, thank you for your feedback. We inform you that we have received 7 identical booking requests from you and that of course we have confirmed only one, with a single payment. Please check with your Bank. We remain at your disposal for any further information, Staff of MisterFerry

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