Original, fun, affordable products, and incredibly helpful and kind staff! At those prices, it's foolish to think of buying Gucci clothes; you just have to pay attention to the sizes. But I personal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shipping took extremely long. When it arrived, the product was drastically undersized. The supposed "embroidery" bore no resemblance to the (probably AI generated) photo on the web site and was act... See more
Company replied
This company is a crock! The products are not what they appear to be in the advertisement. Cheap materials used, sizes inaccurate & when you want to return, they will offer you half the amount you pai... See more
Company replied
Okaywear Casual Knit Shawl Lapel Pocket Cardigan Sweater Beige L SKU:K679525299140698112 Awaiting Shipment $59.79 x1 $59.79 Okaywear Business Houndstooth Pattern Knitt... See more
Company replied
Company details
Written by the company
Nice to meet you, my name is Okaywear.Mainly do men's unique clothing and shoes online store.We use high-quality raw materials for production, to provide customers with high-quality and comfortable clothing, determined to be easy to wear, fashion, is an essential item in the wardrobe, so that every elegant man is worthy of favor.
Contact info
Hong Kong
- support@okaywear.com
- www.okaywear.com
1.9
Poor
138 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t be fooled by this company
Don’t be fooled by this company. I wanted something different for my wedding and ordered a lace pattern suit. The blazer was delivered extremely late and I received the wrong item 3 times. Return process is awful as well.
Update: the company refunded me for my entire last order. Didn’t have to send anything back and made things right. I can say they have earned a better review.
June 30, 2025
Unprompted review
Reply from Okaywear
Hi Jesse,
We sincerely apologize for the delay in receiving your order and for the incorrect items that were delivered. We truly appreciate your patience and understanding as we work to resolve this matter.
To address this issue, we have escalated your case to our relevant departments for immediate verification. Our team is conducting a thorough review of the fulfillment and shipping process to identify what went wrong and to implement measures that will prevent similar incidents in the future.
Regarding your recent order, we are actively working to resolve this for you. Kindly pay attention to your inbox for our communication.
Warm regards,
Okaywear Team
complaint@okaywear.com
If I could give zero stars I would
If I could give zero stars I would. You pay premium prices for less than Primark standard. So cheap and tacky and to top it off they make you pay to send the rubbish back. Do not buy from them
And to your reply, yes I'm returning it at a cost to myself as you will not cover that despite the item looking nothing like the quality of the picture your advertised. You are asking me to send back to America from UK which will be expensive. And it should not be down to me to deal with it spend money on when your product is not as advertised
July 22, 2025
Unprompted review
Reply from Okaywear
Hi Lee,
We sincerely apologize that the product you received did not meet your expectations.
To make things right, please note that we offer a 30-day return or exchange policy for your convenience. Kindly reply to this email and include your order number,photos of the products you received (this helps us investigate promptly).Once we review your case, we’ll work swiftly to provide a satisfactory solution.
Okaywear Team
complaint@okaywear.com
I bought jacket and it does not look…
I bought jacket and it does not look anything like the picture
Very disappointed
May 19, 2025
Unprompted review
Reply from Okaywear
Hi Stan,
We want you to know that we take this issue very seriously. Immediately upon receiving your feedback, we have reported to our team,identified areas needing improvement in our quality control process.
We understand how important accurate visuals are when making online purchases, and we regret any confusion or inconvenience this may have caused. Your satisfaction is extremely important to us, and we're grateful for the opportunity to improve our service because of your valuable input.
We look forward to serving you again soon with improved standards.
Okaywear Team
complaint@okaywear.com
Like so many others
Like so many others, haven't received my order. I placed an order for two pair of pants on May 5, 2025. The items were supposedly shipped on June 18th. According to tracking, the package has been in Hong Kong, YunHui warehouse in processing since June 19th. Approaching two months since my purchase, and still have nothing to show for it. Be aware this is a terrible company to place an order with.
May 5, 2025
Unprompted review
Reply from Okaywear
Hi Stevie H,
To get this resolved quickly, could you please share your order number, the name on the order, and the product(s) you ordered? This will help us look into your case right away and take the necessary steps to address it.
We apologize for any inconvenience and are here to help. Thank you!
Okaywear Team
complaint@okaywear.com
WORST Shopping experience EVER
For starters, they lie to you,
The products on their page are never available, and it takes them almost a month to notify you that what you ordered is actually out of stock.
They try to compensate you with a laughable coupon code, but that is a scamming strategy to lure you to go through that process all over again.
Naively I used it, and when I received the product, it was not the one I ordered,
they also sent the wrong item in another parcel, which was part of the same batch.
and they don't even care,
one time, it could happen,
but two products which were the wrong items, they DO NOT CARE!!!!!!!!
June 26, 2025
Unprompted review
Reply from Okaywear
Hi Victor ,
We are heartbroken to hear about the trouble you've gone through. Your experience has been personally brought to the attention of our leadership team, and we're conducting an end-to-end review of what went wrong. Every customer deserves better, and we're determined to learn from this to improve our service.
With sincere apologies,
Okaywear Team
complaint@okaywear.com
Paid for the item May 10th 2025 still…
Paid for the item May 10th 2025 still awaiting for the paid item June 28th 2025.
They use 17track in which is also a scam. No new updates just repeating the last one using a different date.
Do not use Oakeywear if you do not want to be scammed.
Same old story from you "sorry" and will update tracking. You are a false and dishonest company that is full of lies anyone thinking of purchasing from you should just flush your money down the drain. Your not going to receive your item you paid for.
Still awaiting.
You are a scam company. Do not buy from this platform.
May 8, 2025
Unprompted review
Reply from Okaywear
Hi leigh,
We completely understand your concern about the shipping anomaly - we're concerned too! Our team has personally reached out to the logistics provider's supervisor to flag your package as high priority. They've assured us a dedicated agent is now working to locate your parcel and refresh the tracking information as quickly as possible.
You can directly contact our team or customer service team at support@okaywear.com for any issues.
Okaywear Team
complaint@okaywear.com
Terrible Customer Service
Placed an order on May 11, 2025. By May 23rd I had not heard anything about my order so I contacted customer support. It was then I was told my item was out of stock and would be shipped in 3 weeks. Waited 3 weeks. Still no shipping information. I contacted them again, this time requesting to cancel my order and get my money back. Suddenly, they can ship my order and are unable to issue a refund. Now that half of summer will be over I’ll get the shorts I ordered in May the first week of July. Terrible service! Never order from them again!
May 11, 2025
Unprompted review
Reply from Okaywear
Hello Paul,
We completely understand how frustrating this must be when you're eagerly awaiting your purchase, and we deeply regret any inconvenience this has caused.
Please rest assured that we are treating this matter with the highest priority. Our logistics team has already contacted the shipping carrier to expedite your package, an designated your shipment as urgent for faster processing.
While standard delivery timelines have unfortunately been affected, we're making every effort to ensure you receive your order at the earliest possible date.
For immediate assistance or if you need any additional information, please don't hesitate to contact us.
Okaywear Team
complaint@okaywear.com
I ordered a shirt on 23/05/2025 and the…
I ordered a shirt on 23/05/2025 and the item has not even been shipped at the time I am writing this . I contacted the customer care and I was told it will be shipped at the end of June . This means the item will be shipped 5 weeks after the order was placed and it will take minimum of further 3 weeks to arrive. This is the most ridiculous site I have seen
So you reached out to me after seeing my review and you told me the item is out of stock after 4 weeks of placing order
Is that not ridiculous
Give me the exact item that I ordered or return my money in full
May 23, 2025
Unprompted review
Reply from Okaywear
Hi Olajide,
We sincerely apologize for the unexpected delay in shipping your order.
Please know that we are actively investigating the reason for this delay with our warehouse team to ensure it’s resolved as quickly as possible. Your satisfaction is our priority, and we’ve assigned your case for immediate follow-up.Kindly pay attention to the email from complaint@okaywear.com.
Okaywear Team
complaint@okaywear.com
$500+ USD Order - Waiting 2+ weeks for items to SHIP (Not deliver, to ship!)
Been waiting a week for shipping, no updates.
Reached out to support today, fingers crossed they respond in a timely manner.
Order id: OD00268279
Update (JUNE-02): Shipping will take 1-3 weeks now apparently.
Update (June-09): No response for another week. Emailed support requesting information as to what the hold up is and advising them that I'd be cancelling the order this week if I wasn't given a real delivery date - Note: This is a $500+ usd order.
May 26, 2025
Unprompted review
Reply from Okaywear
Hi JD,
We sincerely apologize for the delay in dispatching your order. Please rest assured that we are actively following up with our team to expedite the processing of your order. We appreciate your patience and understanding as we work to resolve this matter as quickly as possible.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor its progress.
Okaywear Team
complaint@okaywear.com
I'm still waiting for my order and…
I'm still waiting for my order and can't track them. I is this a scam? I want my money back 😡
May 29, 2025
Unprompted review
Reply from Okaywear
Hi Parker,
We sincerely apologize that you haven't received your order yet and can't check the update status of the package.
To resolve this issue efficiently, could you please provide us with your order information via the below email address?
This will allow us to begin processing your case promptly. Thank you for your understanding and support.
Okaywear Team
complaint@okaywear.com
Very good experience
Received damaged item from okaywear. Customer service fixed it right away, sent replacement and followed up. Appreciate it.
April 13, 2025
Reply from Okaywear
Hi Atticus ,
We’re glad to hear our customer service team could promptly assist you with a replacement and follow-up. Your satisfaction is our top priority, and we truly appreciate your understanding and feedback.
Please don’t hesitate to reach out if you need anything further—we’re always here to help!
Best regards,
Okaywear Team
complaint@okaywear.com
Bought items from okaywear
Bought items from okaywear. The product quality is decent, materials feel good. Customer service was quick to respond when I had questions. Overall, a good shopping experience.
March 12, 2025
Reply from Okaywear
Hi Daniel ,
Reading your review felt like a warm hug! Knowing that our efforts—from product quality to customer service—made your experience enjoyable is why we do what we do.Customers like you inspire us daily.
Hope to see you again!
Okaywear Team
complaint@okaywear.com
I did an order 45 days ago and still…
I did an order 45 days ago and still haven't received 😕 and company refused to cancel it and proceed the refund back 😑 this is a abuser scam company 😑
May 14, 2025
Unprompted review
Reply from Okaywear
Hi Braulio,
We sincerely apologize for the extended wait time you’ve experienced with your order. We truly value your patience and understanding during this process.
Our tracking system shows your package has now arrived at its destination. While we expect delivery to be completed shortly, we kindly ask for your patience as the local carrier finalizes the last-mile delivery.
Your satisfaction remains our top priority. If for any reason you’re not completely satisfied with your purchase within 30 days of receipt, our customer service team is ready to assist.
Okaywear Team
complaint@okaywear.com
I was going to order some clothes for…
I was going to order some clothes for my husband but with all these bad reviews clearly this is a scam!! I will not be ordering anything at all. Thanks everyone for the heads up
May 10, 2025
Unprompted review
Reply from Okaywear
Hi Yvonne，
We are really sorry to hear that the negative comments on the website have changed your decision to place an order.
We value your opinion and want you to know that we are here to help. If you have any further concerns or suggestions, please feel free to reach out to us. We'd love to have the chance to make it up to you.
Okaywear Team
complaint@okaywear.com
I placed an order for a shirt with…
I placed an order for a shirt with OKAYWEAR on 03-03-2025. As of 05-06-2025 I have not received the product. The tracking shows no activity in the last month. The company refuses to refund me for the purchase and is generally not responsive to my inquiries. I suspect that these people are a fraud. I will not order from them again, and I would suggest that anyone who considers them, try to find another vendor.
May 6, 2025
Unprompted review
Reply from Okaywear
Hi Bryan ，
We deeply apologize for this delay. When we realized your original package couldn't be delivered, we expedited a replacement that's now in Los Angeles, CA.
You'll receive an email with tracking details within 2 hours. We've conducted a full review of this incident and implemented checks to prevent recurrence.
Thank you for your patience as we work to get your items to you.
Okaywear Team
complaint@okaywear.com
I am getting nervous because its been a…
I am getting nervous because its been a week and I don’t even think my package has been shipped. I am not sure I will order with this company again. To long of a process!
April 23, 2025
Unprompted review
Reply from Okaywear
Hi Todd，
Please don’t hesitate to reach out if you’re experiencing any issues—we’re here to assist you! Our team is available around the clock to ensure your concerns are addressed promptly and efficiently.
To help us resolve your matter as quickly as possible, kindly email us with your order information via complaint@okaywear.com.
Once we receive your information, we’ll immediately investigate and provide you with a solution. You’re in good hands—we’re committed to making things right for you.
Okaywear Team
complaint@okaywear.com
Pleasant surprise
Having read so many bad reviews I was already giving up on my order and so I was very surprised to see that I got EXACTLY what I ordered as displayed online and of quite good quality material. Ok, it takes a bit long but sincerely worth the wait and value for money. Will definitely order more.
April 23, 2025
Unprompted review
Reply from Okaywear
Hi,
We are truly touched by the affirmation and support you’ve shown us. Your trust means everything to our team, and it fuels our passion to keep improving every day.
While we’re proud of the progress we’ve made, we know there’s always room to grow.
Please don’t hesitate to reply to this email if you have any further questions—we’re here to help.
Okaywear Team
complaint@okaywear.com
Great quality
I've experienced great service and deals in each product I've purchased..they have the exact style I love and I will continue shopping and my friends saw what I been buying and they like what I been purchasing and now they want to join..
April 20, 2025
Unprompted review
Reply from Okaywear
Hi Ernie ，
We are very happy that you had a pleasant shopping experience with us, and we are also delighted that your friends are interested in us.
We look forward to providing you with better service！
Okaywear Team
complaint@okaywear.com
Reply from Okaywear
Hi Spilli ,
Please rest assured that we are not a scam. We are very concerned about what happened .
We are very sorry that we couldn't find the corresponding order information through your nickname. We suggest that you send us your order number, the recipient's name or the email address used to place the order via our email. We will verify it as soon as possible and provide you with a satisfactory reply.
Looking forward to your letter.
Okaywear Team
complaint@okaywear.com
I’m very disappointed with my…
I’m very disappointed with my experience with Okaywear. I ordered a Peaked Lapel Button Long Sleeve Striped Blazer (Red, Size M) – SKU: K727428103379550208, but what I received was completely different from what was advertised on their website.
The item bears no resemblance to the product listing, which feels misleading and dishonest. This has left me frustrated and questioning the legitimacy of the platform. I no longer feel confident shopping with Okaywear and am concerned about the integrity of their service.
I’ve contacted them to resolve the issue and for clear instructions on how to return the incorrect item and receive a full refund but received no reply.
April 14, 2025
Unprompted review
Reply from Okaywear
Hello COLLERIDGE,
We are very sorry to hear that the product you received does not match the picture and we failed to reply to your email in time. Please rest assured that our specialist has been following up on your order and has sent you an email via email. Please pay attention to checking.
We hope to make things right for you.
Okaywear Team
complaint@okaywear.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.