Sadly there is a NO STAR as this is what they deserve. Completely disgraceful and horrible service for overpriced throw away fashion!! Learned a lesson…DONT ORDER!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Original, fun, affordable products, and incredibly helpful and kind staff! At those prices, it's foolish to think of buying Gucci clothes; you just have to pay attention to the sizes. But I personal... See more
Company replied
Shipping took extremely long. When it arrived, the product was drastically undersized. The supposed "embroidery" bore no resemblance to the (probably AI generated) photo on the web site and was act... See more
Company replied
This company is a crock! The products are not what they appear to be in the advertisement. Cheap materials used, sizes inaccurate & when you want to return, they will offer you half the amount you pai... See more
Company replied
Company details
Written by the company
Nice to meet you, my name is Okaywear.Mainly do men's unique clothing and shoes online store.We use high-quality raw materials for production, to provide customers with high-quality and comfortable clothing, determined to be easy to wear, fashion, is an essential item in the wardrobe, so that every elegant man is worthy of favor.
Contact info
Hong Kong
- support@okaywear.com
- www.okaywear.com
1.8
Poor
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m very disappointed with my…
I’m very disappointed with my experience with Okaywear. I ordered a Peaked Lapel Button Long Sleeve Striped Blazer (Red, Size M) – SKU: K727428103379550208, but what I received was completely different from what was advertised on their website.
The item bears no resemblance to the product listing, which feels misleading and dishonest. This has left me frustrated and questioning the legitimacy of the platform. I no longer feel confident shopping with Okaywear and am concerned about the integrity of their service.
I’ve contacted them to resolve the issue and for clear instructions on how to return the incorrect item and receive a full refund but received no reply.
April 14, 2025
Unprompted review
Reply from Okaywear
Hello COLLERIDGE,
We are very sorry to hear that the product you received does not match the picture and we failed to reply to your email in time. Please rest assured that our specialist has been following up on your order and has sent you an email via email. Please pay attention to checking.
We hope to make things right for you.
Okaywear Team
complaint@okaywear.com
Order two-piece suit
I just got the blue two-piece suit. It's just the best. I'd wear it all the time. I'm enjoying every piece I have in my wardrobe from your guys. For an almost 80-year-old gent, I even wore it to my granddaughter's wedding, it's nice to be complimented on how good I look.. Thank you, Okaywear!
February 20, 2025
Reply from Okaywear
Hi Adrian,
We are absolutely delighted to hear about your wonderful experience with the blue two-piece suit. It is truly rewarding for us to know that our products bring joy and confidence to our customers.
We sincerely hope that you will continue to explore our collection and allow us to be a part of your stylish journey.
Okaywear Team
complaint@okaywear.com
Great customer service
Okaywear has been a good retailer. They have been very understanding although you have a problem that was not of their making. they will help you too, I also like the products and I’ve brought from them a few times. Check them out!!!
February 23, 2025
Absolutely love the style & fit
My wardrobe is exploding with your clothing..Always great selection, always unique style, and always show stopping.
February 8, 2025
Loving the new looks
The shirt are the favorite style I wear at office now. No other type of shirt can match this level of design style. Easiest 5 star review decision I’ve ever made.
February 14, 2025
A Positive Experience
My husband loves the clothes. I love how the clothes look on him. we both love the quality of the material and the feel of the material. The price is reasonable for what you're getting.
February 20, 2025
The outfit seems to be Very COOL and…
The outfit seems to be Very COOL and looks awesome. Been looking for a place that has nice two-piece men sets forever, here is.
Once you put it on gives you confidence in whatever you're endeavors.
February 21, 2025
Lots of cool items to choose from
Lots of cool items to choose from. Gives good overview, and good recommendations, love all of the different styles and colors. Their customer service is second to none!
March 3, 2025
Reply from Okaywear
Hi Steve，
Thanks for your feedback!
It’s always great to know that our efforts to provide a wide range of styles and colors are appreciated.
We strive to make every shopping experience enjoyable and hassle-free.
Okaywear Team
complaint@okaywear.com
Excellent Customer Service
The communication is very efficiently and easy to understand, I like how fast the response was. I just ordered one jacket and will order again in the future.
I appreciate all your help.
February 9, 2025
Reply from Okaywear
Dear Grahame,
We truly appreciate your understanding and support towards our customer team throughout the entire communication process.
We hope that this experience has shown you how committed we are to providing exceptional service.
We can't wait to see you again and continue to exceed your expectations in the future.
Okaywear Team
complaint@okaywear.com
Don't let the nice looking gear fool you
Don't let the nice looking gear fool you. I wish I would have saw the reviews first. I placed an order on March 6th. Almost a month later, nothing.
I've ordered gear from all over the world and it has NEVER taken this long for something to ship, let alone receive. This is a b.s., scam site that screws people out of their money. Avoid like the plague.
March 6, 2025
Unprompted review
Reply from Okaywear
Hi Andrew,
We are truly sorry to hear that you’ve had a less-than-ideal shopping experience with us.
We sincerely apologize for the delay that has caused you inconvenience. Please know that your order has already been packed and is scheduled to be sent out within the next 1–2 days.
We are working diligently to ensure that it reaches you as soon as possible. Your patience and understanding during this time are greatly appreciated. Once your order is dispatched, you will receive an email notification with all the necessary tracking details.
Thank you for your continued support, and we hope to make things right for you.
Okaywear Team
complaint@okaywear.com
I got compliments
Always attentive to inquries regarding your order. Love the unique offerings of style. Impressed with the quality of the garments I have purchased. I got compliments last night when I wore it.
February 13, 2025
Reply from Okaywear
Hello Malvern ,
Your review has us smiling from ear to ear!
Nothing makes us happier than knowing our customers receive compliments when wearing our pieces.
We’re here anytime you need us.
Okaywear Team
complaint@okaywear.com
Scam
I placed an order with this so called company on Jan 20 2025. After 3 weeks I had not received my order and reached out to the company. I was told that the orders take up to 4 weeks to send out. That within itself is a sign of poor business practice. On March the 4th I received a tracking number that did not track anything. No information could be found with this tracking number. I reached back out to the company to ask for a replacement or refund. I received a reply that they couldn't find the item and therefore couldn't issue a refund. Then sent me a totally different tracking number. This company is a scam. I only hope that other's read the reviews before falling for the scam as I have done.
April 2, 2025
Unprompted review
Reply from Okaywear
Hello Michael ,
We sincerely apologize for the delay in receiving your order and any frustration this has caused. Please rest assured that we are a legitimate business committed to customer satisfaction, and we deeply regret this experience.
We understand that you might be dissatisfied with the delivery status of your package. If you do have any issues after the parcel delivery, we are more than willing to assist you. You can contact us to initiate a return process within 30 days. Our team will guide you through the steps to ensure a smooth and hassle-free return experience.
Regarding the latest information on your package, we will take the initiative to update you via email. Please keep an eye on your inbox, as we will provide you with the most up-to-date tracking information and any other relevant details as soon as they become available.
Thank you for your cooperation, and we apologize once again for any inconvenience caused.
Okaywear Team
complaint@okaywear.com
Satisfied customer as always
Good quality, unique style clothing and excellent customer service.Actually they are rare for online retailers now days.Can’t say enough about the way I was treated, outstanding!!
March 7, 2025
Reply from Okaywear
Hi Larry，
Thank you so much for your review!
We are truly honored to hear that you appreciate our good quality and unique style clothing, as well as our excellent customer service.
We’re here anytime you need us. Can’t wait to see what you pick next!
Okaywear Team
complaint@okaywear.com
Criminal,...............................…
Criminal,...........................................
March 31, 2025
Unprompted review
Reply from Okaywear
Hi,
We are truly saddened to see your comment and want to address your concerns as quickly and effectively as possible.
Could you please share more details about the specific situation that led to your dissatisfaction? If you could reply by sending a message to our email address and attach the relevant order information, such as the order number, date of purchase, and any other pertinent details, we would be able to verify and investigate the issue more efficiently.
Your feedback is important to us, and we are committed to resolving this matter to your satisfaction as soon as possible. Thank you for bringing this to our attention.
Okaywear Team
complaint@okaywear.com
Wish I saw the reviews before
Wish I saw the reviews before I ordered. No updates on my order, I had to email them (9th March). As it was taking longer than expected, I requested for a refund, which they said could take 5 to 12 business days if done via pay pal and 7 to 20 business days if done by card. Hoping I get the refund with the latter.
March 9, 2025
Unprompted review
Reply from Okaywear
Hello A GORDON,
We sincerely regret the delay in your order, and we are acutely aware of the inconvenience this has caused you. Please be assured that your refund application is being treated with the utmost priority. Refund will be returned to the original payment method. Once the refund is complete, you will receive an email notification from us.
Your patience and understanding in this matter are invaluable to us.
Okaywear Team
complaint@okaywear.com
Horrible experience
Horrible experience. I ordered my items in December but still have not received them. I contacted them, and it’s still in Hong Kong, and they insist on me being patient. This company is a joke and scam. Horrible
March 24, 2025
Unprompted review
Reply from Okaywear
Hello Decatur ,
We are truly sorry to hear that you have not received your order yet.
We have thoroughly checked your order details and discovered that the original package encountered some unexpected circumstances during transportation, which prevented it from being delivered normally.
So a new package has been resend for you. We will keep you informed about the status of the new package by sending you updates via email. This way, you can track the progress of your new shipment.
We appreciate your patience and understanding as we work to resolve this matter.
Okaywear Team
complaint@okaywear.com
NEVER AGAIN
My first and only experience with this company left a very bad taste, after waiting a month they sent me an email stating the 2 jackets I ordered would take another 4 weeks to be delivered at which time I asked for a refund again they told that would be delayed now I'm really starting to be this whole thing was a scam. First why advertise products you don't have ready for shipment??? 2 months???? Then another month for a refund I still haven't received what the hell .
February 2, 2025
Unprompted review
Reply from Okaywear
Hi Gerald Walker，
We are truly sorry to hear that your recent order with our company has been so disappointing. We understand how frustrating it must be to wait so long for an order and then face delays in receiving a refund.
We want to assure you that we are taking immediate action to investigate and resolve this issue. Your refund has been expedited.
We are here to assist you and ensure that your concerns are fully addressed.
Thank you for your understanding and patience.
Okaywear Team
complaint@okaywear.com
Why is this shop still o line and in…
Why is this shop still o line and in the air. Advertising with cool desinger clothes but in reality it looks discusting fake fake fake such a shame yr steali g money from everybody
March 15, 2025
Unprompted review
Reply from Okaywear
Hello,
We are very sorry to hear this.
Could you please clarify which order you are referring to? It would be extremely helpful if you could provide us with the specific order information, such as the order number or any other relevant details, through our email at complaint@okaywear.com.
This will allow us to quickly locate and verify the details of your order for you.
We want to resolve this matter as efficiently as possible and ensure that you receive the support you need.
Okaywear Team
complaint@okaywear.com
This is a scam company
This is a scam company, they are stealing money by not providing any info upon ordering. I have yet to receive my order and no contact
Please don't buy from this scam company
January 17, 2025
Unprompted review
Reply from Okaywear
Hello,
We are very sorry to hear that you haven't received your order yet.
To help us make things right, could you please provide your order number or the email address you used when placing the order? This will allow us to quickly look into the matter and find a solution.
Feel free to email us, and we’ll get back to you as soon as possible!
Okaywear Team
complaint@okaywear.com
SCAM SCAM SCAMERS PLEASE DO JOT BUY…
SCAM SCAM SCAMERS PLEASE DO JOT BUY FROM THIS COMPANY I HAVE PURCHASED STUFF AT THE END OF DECEMBER AND STILL HAVE NOT RECEIVED MY GOODS
SHAME ON YOU I WANT MY MONEY BACK
December 29, 2024
Unprompted review
Reply from Okaywear
Hi Shaun Hamilton,
We are deeply sorry for the delay in the delivery of your order and the inconvenience it has caused. Your satisfaction is of utmost importance to us.
We are actively looking into the reasons behind the delay and have already sent you an email with the latest updates regarding your order. Please check your inbox for this information.
We truly regret any inconvenience this has caused and want to assure you that we are fully committed to resolving this issue promptly. Your trust in us is very important, and we will do everything we can to make this right.
Warm regards,
Okaywear Team
complaint@okaywear.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.