Okaywear Reviews 

140
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Sadly there is a NO STAR as this is what they deserve. Completely disgraceful and horrible service for overpriced throw away fashion!! Learned a lesson…DONT ORDER!

Company replied

Rated 5 out of 5 stars

Original, fun, affordable products, and incredibly helpful and kind staff! At those prices, it's foolish to think of buying Gucci clothes; you just have to pay attention to the sizes. But I personal... See more

Company replied

Rated 1 out of 5 stars

Shipping took extremely long. When it arrived, the product was drastically undersized. The supposed "embroidery" bore no resemblance to the (probably AI generated) photo on the web site and was act... See more

Company replied

Rated 1 out of 5 stars

This company is a crock! The products are not what they appear to be in the advertisement. Cheap materials used, sizes inaccurate & when you want to return, they will offer you half the amount you pai... See more

Company replied

Company details

  1. Men's Clothing Store

Written by the company

Nice to meet you, my name is Okaywear.Mainly do men's unique clothing and shoes online store.We use high-quality raw materials for production, to provide customers with high-quality and comfortable clothing, determined to be easy to wear, fashion, is an essential item in the wardrobe, so that every elegant man is worthy of favor.


Contact info

1.8

Poor

TrustScore 2 out of 5

140 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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1.8

All reviews

(140)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

THIS SITE IS REALLY BAD

THIS SITE IS REALLY BAD. NO ONE CARE FOR CUSTOMER SERVICE. AFTER MANY ATTEMPTS TRYING ORDER. IM NOT GETTING ANY WHERE. THIS SITE IS A SCAM

July 4, 2024
Unprompted review
Okaywear logo

Reply from Okaywear

Dear william shy,

We would like to clarify that we have a dedicated customer service department that can respond to customers email within 24 hours only. If you have trouble placing an order, you are always allowed to tell us more details to ask for help. We can be contacted at support@okaywear.com.

Best regards,

support@okaywear.com

Rated 5 out of 5 stars

Return

I have purchased several items from ok wear and am very satisfied with however I have run into a problem with a pair of men shoes that was too small and also did not look the way I was expecting so we contacted the company and their response was quick which they have given us more than one option to choose from and send us how much they was sorry we was not satisfied we choose our option and was satisfied with the outcome we still buy different things from them I would highly recommend them and how they handle things thanks to all their customers services.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

REPEAT CUSTOMER

I am a repeat customer and have been very satisfied with the quality and price of the merchandise. I do wish shipping was faster but i have become accustomed to ordering far ahead if i need something for a specific date. Customer service has been great and have helped me when i had an issue ordering or exchanging. Thanks okaywear for great variety and style and i look forward to my next purchase.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal customer service

Phenomenal customer service! They have gone above and beyond to resolve the issue. Looking forward to purchasing more products from this company.

May 26, 2024
Unprompted review
Rated 3 out of 5 stars

I liked the style that I choose but the…

I liked the style that I choose but the wrong size was sent. What I did not like was I was forced to return the item with a full refund or keep the item with a small refund. What I wanted was to send the item back and receive the same item but in the correct size.

April 1, 2024
Unprompted review
Rated 4 out of 5 stars

Solving Issues

I had an issue with the an exchange. The customer support team quickly resolved the issue. Keeping me as a customer was their priority.

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

This is a BS site

This is a BS site. My story is like many that have posted. Purchased $200 worth of items. May 8th, 2024. I haven’t received any communication from the site. The only proof of purchase is my bank statement. I normally do my research but it being last minute I didn’t. I paid for it literally. In the process of attempting to get a refund. That seems like a stretch as well at this point.

May 8, 2024
Unprompted review
Rated 1 out of 5 stars

Rip off site

Well having ordered and also paying for to pairs of shoes it now been a month and still I've received absolutely nothing other than e.mail after e.mail trying to intice me to pay for more goods I more than likely will not receive I've proof on my e.mail I've payed for two pairs of shoes and also on my bank statement .also they requested I send proof of the orders to which I screen shot and have sent but still nothing .I can't believe ive actually allowed this to happen.but I suppose its lesson lerant and before ordering from anywhere to do your research my advive is do not buy anything from this site stay away

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Undelivered poker dot shawl jacket

I ordered the poka dot shawl jacket last year but they said that it could not be delivered because of postage error. Please sirs! Send my jacket or my money back to me. I am a regular customer who's been trying to pick up my jacket for almost a year now. My information is:
cellphone 346 349 5008. Houston, Texas 77015.
Please help me end this nightmare.
Formal shawl neck poker dot print long sleeve blazer. Sku:k590790740825677824. $54.79
Mauriz!

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

One of the worst clothes I have ever…

One of the worst clothes I have ever touched in my life, poorly constructed. Wrinkles right away, it feels like paper, the worst quality and the return policy is actually not a return they only give you 40% of the value in a coupon to buy even more newspaper clothes. STAY AWAY from this company Renamed NOTOKAYWEAR

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

This site is a complete scam

This site is a complete scam! Do Not Order from them!
USPS says package was addressed to a Los Angeles address and was never sent to my home state. They claim they had a incomplete address and package was returned and destroyed. Every time I contact them they produce fake USPS shipping info.

April 8, 2024
Unprompted review
Rated 3 out of 5 stars

I was so excited to find the jumpsuit…

I was so excited to find the jumpsuit on your website, I ordered the item assuming I would have the order with in 7 days, as of now the item still haven’t shipped. I see several item I like and want. I don’t like the shipping process. Need to offer next day delivery or 48 hr delivery.

March 23, 2024
Unprompted review
Okaywear logo

Reply from Okaywear

Hello,

We are sorry for any inconvenience caused by the delay. Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding in a few business days.

Regards,

Rated 1 out of 5 stars

No item, no communication, no nothing!

I ordered a jacket from your company on 02/11/24, for a specific event which has now passed. I haven’t received any updates, I haven’t gotten any notifications on where my item is currenty. I had to go out and spend more money and buy another jacket, because the one I ordered from you hasn’t arrived and STILL hasn’t been shipped. I want a full refund! This is ridiculous!!!

February 11, 2024
Unprompted review
Okaywear logo

Reply from Okaywear

Hi

We deeply apologize for any inconvenience caused by the delay in shipping. We recently are experiencing a backlog in our factory so some orders might be postoned in shipping.

Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We can be contacted via email at support@okaywear.com. We will be responding as soon as we can.

Kind regards,

Rated 1 out of 5 stars

St Patrick Day Blazer

I ordered a blazer for St Patrick day and I received it after the date which would be ok because I can wear it next year but the print in the blazer was no consistent like the blazer shown on the website I hope I can get one to reflect the website picture so I can actually wear it next year Thank you

March 20, 2024
Unprompted review
Okaywear logo

Reply from Okaywear

Hi

Thank you for your feedback. In this case you can contact us at support@okaywear.com to deal with it. We will be responding as soon as we can. We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,


Kind regards,

Rated 3 out of 5 stars

Communication and size concerns

Description of size differences should be clearly communicated, if item ID not available their to be better communication and primot notification A person should have to reach out in order to rectify a problem that was the companies fault

July 10, 2023
Unprompted review
Okaywear logo

Reply from Okaywear

Dear Joseph,

Thank your for taking the time to share your feedback with us. We apologize for any inconvenience caused by the lack of clear communication regarding size differences or item ID not available.

Your experience will be documented and shared with our team to improve our services and enhance the overall customer experience.

Should you have any follow-up questions, please feel free to contact us.

Faithfully,

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