Okobe Ltd 

Ordered a new SATA II 750GB Seagate HDD for my laptop to install an additional OS on. Arrived nice and quickly and was the cheapest online for a branded product. Only thing that was a shame was there were no M3 x 3mm screws to secure the HDD in the caddy, but I had some laying around. (They are really cheap and you can get them anywhere, so don't let this put you off getting a HDD. Okobe.co.uk can probably supply them as well if you ring them!)

Will shop with again for any parts that I need.

With Christmas weeks away, I was searching for a cheap laptop for my son. I stumbled upon this company Okobe when doing a search on Google.

To begin with I was not sure because I had never heard of them but having done some research their reviews in the most part were excellent so I sent them a quick email last Monday to check they had the laptop in stock and that it had a full warranty. I received an email shortly after confirming that they were an Acer Gold partner (wasn't sure what this meant at the time) and that all the laptops they sold had a full warranty. I contacted Acer directly and they confirmed that Okobe was an official retailer in this country for Acer & all the Acer laptops arrived with a full Acer warranty. This was enough of a confirmation for me so I went back to the Okobe website to proceed with the purchase.

I must say that their website is good, colourful and easy to navigate but a bit slow at times. It was easy to locate the product on the website & then add it to the basket. I did not create an account so I went through the checkout process really quickly because I did not have to sign in. The delivery methods on offer were standard delivery & express delivery. I would say that I think Okobe should offer a free delivery service but on the other hand the price of the laptop was very cheap. Completing the purchase was simply and about one minute after I completed the purchased I received an email to confirm my order number - which was reassuring!

I selected express delivery so 24 hours after I placed the order I received an email to confirm my package was being prepared and a couple of hours later I received another email to confirm the laptop had been sent to me via DPD (a delivery company I had never heard of!) I wasn't sure what to expect from DPD but I must say that they were very good. I checked their website in the morning and they even give you a delivery time on the day of delivery which is more that I can say for Parcel Force of the terrible City Link. DPD did as they promised and delivered the laptop within the time window they stated on their website so I was well impressed.

All in all I cannot fault the experience at all. After a hesitant start the checkout process was quick and I received my laptop within 48 hours of placing the order. Cannot complain about this sort of service so I will be using them again. Christmas is not too far away so I have plenty more presents to search for. Great for some but not for my bank balance!

UPDATE:

COMPLAINT TO OKOBE

I ordered a Pixma Pro-1 on the 21st October. The printer was delivered late and damaged in transit. It took weeks for you to arrange collection, including promising a collection, having me take a day off work and wait in only to discover Parcel Force had never received the notice to pick up the printer.

Eventually it was collected, and it took more weeks for you to buy a new one and arrange to send it to me.

Again, it has been smashed up in transit. Parcel Force point to the inadequacy of your packaging. On both occasions the box has come with no protective outside packaging and no 'Fragile' markings.

I have had enough of this now - in particular the length of time you take to complete each step. It is completely unacceptable that it is nearly 8 weeks since I paid you for the printer and I'm yet to receive one in usable condition.

I now expect the unit to be collected ASAP - by midweek at the latest. I don't care if Parcel Force are busy at this time of year, use a special courier instead to get this sorted and absorb the cost. The fact you don't carry the stock is also not an acceptable excuse. On this occasion you should get another unit ordered NOW so that it can be replaced immediately.

I paid £630 for this printer and it's pretty reasonable to expect a decent level of service - and I know you would expect better than this when you buy things yourself.

If this isn't sorted and replaced this week I will be going to Natwest and Trading Standards to report you and get my money recovered from your bank account.

See my email for collection address.

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ORIGINAL REVIEW

I chose Okobe.co.uk based on their excellent prices for a Canon PIXMA Pro-1 inkjet printer, at £625 the best price I could find.

Ordered on 21st October, with 2 - 4 days delivery. Received a confirmation email straight away, but I called them evening of Friday 26th as I'd heard nothing more. Shortly after this I received an email saying the product had been dispatched and it arrived Saturday (though I missed it and had to collect from depot on Monday).

The product was simply shipped in its manufacturers box, no extra packaging to protect it, and it has been damaged in transit - 4 smashed ink cartridges. Canon recommend strongly I return it due to the possibility of internal damage to the printer.

I've called and emailed to get it replaced but had very limited response so far, and I've had no contact from them for 2 days now. This is absolutely unacceptable, even more so given the value of the printer.

Okobe.co.uk use a separate company to answer their phones (and possibly emails), which is fine, but the people there take your name and number and say someone will call you back - but I've made around 5 calls and no one has ever called me back.

I simply don't know what to do now.

Okobe UK dispatched my order within 24 hours, the product was well packaged and arrived safely.

Thanks for a prompt and efficient service Okobe UK!

I ordered a hard drive on their 2-4 day service on a Friday, the following Monday I received an email to say that it was being prepared for dispatch and then no futher emails. I emailed on Wednesday to ask if it had been dispatched, but received no reply.

On Thursday I telephoned and found out that it had been packaged for dispatch, but there was no number on their system, so it had gone missing between their warehouse and the delivery company. They had to contact the delivery company to obtain a reference number for a lost item and until that happened they couldn't dispatch another. Promised a call back later in the day - no call!

On Friday I telephone again to find that they had received the number from the delivery company so could re-order the drive, however it was now out of stock - apparently the agent should have reserverd one when the first order went missing but didn't! Asked to cancel the order, but was advised that they were receiving more stock on Monday and would send a replacement for next day delivery on Tuesday, so decided to wait. Promised a call on Monday to advise that this had happened - no call!

Over the weekend the drive went down in price on their website, so emailed to query whether they would honour that price as a gesture of customer service - heard nothing back.

Telephoned again on Wednesday as still hadn't heard anything or received the drive. Advised that the drive had been dispatched on Tuesday for delivery on Thursday, but couldn't give me a tracking number until he had spoken to the warehouse. Asked if the lower price was being matched, and told no as the price had gone up again on Tuesday prior to the drive being sent!

Fingers crossed that it actually turns up tomorrow.

I will never buy from this company again, and would advise others to steer well clear.

I was looking to buy a wacom tablet for a present. Initially got drawn in by Amazon's Lightning deals - and discovered okobe was still £50 cheaper - about 50% less than amazons usual price.

All delivered quickly and well packed - couldn't ask for better.

I ordered a monitor from Okobe through the Amazon Marketplace service, the transaction worked seamlessly, and the monitor arrived well within the prospected delivery window in good condition.

I ordered a part from this website for my computer, the package arrived in the time slot that I picked without a hitch and the product works fine.

Was entirely satisfied, however their text update system lagged behind the courrier slightly, not a problem at all, just meant that I had the parcel before they told me it had been dispatched!

The product was 25% cheaper than anyone else. The ordering process was easy and efficient. It arrived on time. Customer service was helpful and obliging when questioned. Well done Okobe!

arrived within 24 hours. Very impressed.

i bought a buffalo modem router off this company in august and now in October its developed a fault,they did not answer my e mail,so i called them,then i was told i had to get this and that off buffalo so they could see it was a faulty item before they would refund my money.any item bought off any company is covered by a 12 month warranty but they don't want to know.i am now going to be in contact with uk trading standards,and going to write to a consumer magazine to see if they can help and to get this out in the open useless company

Good site, fast delivery and good prices.

I needed a reasonably quick delivery for a gift, and selected 2-4 working days. The checkout comes up with a 'supermarket-style' list of possible delivery days, so I clicked on a suitable one and proceeded with checkout. Not until this was completed, did I discover that the days were not for selection, but simply a list of when it might be delivered. This is a bit deceptive.

However, when I had no info about delivery by day two, I raised the query with Okabe saying I needed it by the weekend as a gift, and received a quick response advising that they had reviewed the order and would ensure delivery next day - which they did.

I think the checkout delivery style needs simplifying for clarity - but their response to my specific needs was personal and immediate. A very good example to others!

Would highly recommend the company, from the quality of its web site, its prompt and frequent updates on the order progress through to the final delivery of the product it is 100% what you could ask for.

I bought through amazon, when it comes to a faulty item, they refuse to refund, I'v had to fight it out with amazon, because the item developed a fault after 14 days, Amazon wont refund me, so instead I have to reclaim from my CC... So because this company is cheap, doesn't mean you will be satisfied at the end..... BEWARE

I was searching around for a new laptop and finally found the one I wanted on currys for £750 and I was about to buy it, however I decided to do a quick Google search to see if I could get it cheaper. Okobe had the exact same one, but for £630. Saved me a small fortune! On top of this, express delivery was cheap, and it came in 2 working days. I am very impressed and will be buying from okobe again.

The Canon P-215 scanner I bought was cheaper than anywhere else I found, the communication was great and the delivery was quick.

The only slight downside was that the packing could have been better - an address label was just stuck to the product box with no extra packing, padding or wrapping to protect it. That said there was no damage to the scanner and it worked fine.

I was very pleased with my order from Okobe. The items I ordered were expensive by nature and I couldnt find a better price anywhere! The delivery was fantastic too! My items arrived inside a box that had plastic wrapped around the items that kept them still during transit to minimalise damage. Everything worked as intended and I will definately use Okobe again.

We are all VIPs (Very Important Purchasers), but some suppliers’ standards slip. Okobe seem more efficient and go well beyond OK.

I bought a Canon scanner from Okobe UK: price, delivery & customer service were nearest to perfect.

Next I needed a 16mp 8xZoom camera. Again, Okobe proved hottest on value & performance. Even the delivery man oozed quality.

Okobe claim to offer over 40,000 products, aimed at lowest market price; all with full manufacturer warranty. On-line purchasing is defined as secure & in my experience, customer service is brilliant. You even have 30 days grace for a refund if you need.

Buy @ Okobe and enjoy the OBE treatment!