Okobe Ltd 

The customer service team at Okobe were extremely helpful and friendly when I had a question. Also as a bonus my laptop was delivered early too! Cant ask for more than that in my book! Cheers.

Ordered the camera when they said it was in stock but they did nothing with the order for 4 days and then when I chased it told me it was now out of stock.
Can only get hold of them by email which is slow and they didn't even bother to tell me it was out of stock until I chased up why it wasn't delivered.
Would not recommend them at all and now understand why they have no phone number

I generally shop directly from Amazon if I can but when doing a search on Amazon for the Sony Vaio E series I stumbled across Okobe UK. Never heard of them so was hesitant at first because the Sony is an expensive laptop. But they had a feedback score of 98% from over 2000 feedbacks so this gave me the confidence to make the purchase. Amazon don’t do a Saturday delivery which is bit frustrating so I opted for the expedited delivery option which was the fastest. It was £5.95 so the price was reasonable. In my Amazon order page it says that the unit was to be dispatched today but I am very pleased to confirm that the Sony was delivered by Parcel Force this morning, just before 10am. Needless to say I am very impressed and the fact I received the laptop before the estimated Amazon dispatch date prompted me to leave this review. I haven’t opened the box yet but it is the correct model, certainly well packaged and there was a packing slip attached to the box. I placed the order Friday afternoon and received it this morning. I can’t expect better service than this. Very good indeed.

Having read many good reviews about the company and other peoples experiences I was confident of making a purchase myself.

As delivery options were limited I waited for a convenient day to make my order so that I could be sure of being at home when the goods arrived. They didn't come on the day expected.

It took the company several hours to reply to my email querying the position. Apparently City Link was at fault for failing to scan in either of the two parcels being sent to me.

The laptop came in good condition. However it was evident as soon as I picked up the DVD that there was something seriously wrong with it. One end of the case was smashed to pieces and a quantity of plastic pieces fell out of the bag it came in. Despite emailing several photos it took 5 days and further emails for the company to accept that the DVD was damaged and approve its return. They sent Parcelforce to collect it 7 days after it was delivered.

It took a further two weeks to obtain a refund. No acknowledgement of return email was sent as advised in FAQ. There were long delays in getting responses to interim emails asking about progress. They only send refund emails 5 days after being processed (?) - this isn't stated in FAQ.

I tried to leave feedback about my purchase on their website but had an error message saying "The value you entered in this field is not valid". I had put a 1 (lowest) for overall shopping experience.

Clearly I am one of the unlucky ones. I dread to think how much hassle I could have encountered if the laptop had been faulty as well. Shame really because it is only its customer service that lets the company down.

Found Okobe to be fast and reliable. Will use them again as the item was discounted too.

Offered a fast service at low price - great job!

Paid extra for Saturday delivery but the goods arrived Monday lunchtime. The Customer Service reply was "We sincerely apologise for the missed Saturday delivery. We made arrangements for the unit to be delivered today. From the tracking information the unit has now been delivered.
Please don't hesitate to contact us again with any questions or queries. Thank you."
I wasted a Saturday and would have gone somewhere cheaper if I wanted it delivered the following week. I suggest you don't use them.

The reason I ordered from okobe was because they offered cheap next day delivery. I ordered the router for work as ours failed so I needed it fast. Unfortunately parcel force loaded the parcel on the wrong van and it ended up at a depot 100 miles from where it was supposed to be. I was furious so I used the okobe website to email them. What okobe ended up doing was to send me another unit and they re-directed the other parcel which was at the wrong depot back to them. Had they not done this I probably would still be waiting for the first parcel so I was very impressed by their quick solution. Parcel force were not good at all as per usual!

From the minute I placed the order, Okobe.co.uk were helpful and friendly in providing excellent customer services. Price low too.

I bought an internal hard drive from them which subsequently failed 3 months after purchase. Under the Sale of Goods Act this would be defined as not being fit for purpose and within the first six months the retailer must offer a repair or replacement. After several days of email correspondence telling me their returns policy does not cover the fault they then decided to regard my failure as 'wear and tear' (despite the drive failing during normal use, not sure what wear and tear a hard drive is supposed to have been through!). Following guidance from consumer direct a letter was drafted and sent to them with no reply via email or letter. I had to eventually give up and use the warranty replacement from the manufacturer which I should not have had to do.

Very serious company, and they get their job done. ive been surprised with high quality of this service

Okobe have produced a very clear and user friendly website experience. Combined with very competitive pricing, I'm not surprised they are highly rated. An excellent model for on-line trading. I ordered a BenQ digital projector and laptop bag, and received the parcels within 2 working days, even though I had paid normal p&p. Items were well-packaged and unopened. They worked first time. Simple, clear e-mails notified me all through the process. Well done, I shall use Okobe again. I just hope that their carrier can match this first class service.