Old Creamery Furniture Reviews 

112
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I buy large quantities of oak furniture for my rented properties. I have tried to buying furniture from the high street brands, that advertise on TV, and all have let me down in the past with very la... See more

Company replied

Rated 5 out of 5 stars

Have just ordered a Harrison Spinks mattress from here, and although won't be delivered for a good while yet (made to order) I must already sing the praises of this company, and especially the outstan... See more

Company replied

Rated 5 out of 5 stars

The Old Creamery is our go-to shop for furniture. We have used them many times over the last 12 years for a variety of furniture pieces in most rooms in the house. We feel they have a bette... See more

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Rated 4 out of 5 stars

I placed the order online & despite the item being back ordered my card was still charged. I did feel I had to chase the order & even when my sideboard was expected to arrive it was delayed a furthe... See more

Company replied

Company details

  1. Furniture Store

Written by the company

High quality furniture for every home and budget with stores in Yeovil & Taunton, including solid wood freestanding hand made kitchen furniture.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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4.8

All reviews

(112)

1 review in the last 12 months

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Rated 5 out of 5 stars

A truly customer focused service from start to finish.

We recently purchased a kitchen from the Creamery and from start to finish the process was very smooth with great communication. From Dave the designer to the delivery guys everything was top notch with nothing too much effort. We had a small issue due to our measurements but a replacemnt part was dispatched staright away free of charge and fitted perfectly.

I would thoroughly recommend the Old Creamery for a value for money and premium product.

April 16, 2014
Unprompted review
Rated 5 out of 5 stars

Creamery kitchen worked perfectly in our 200 year old Welsh cottage

We looked at lots of different kitchen suppliers and in the end chose Creamery because we felt the style of the kitchen, the all wood construction, simple but classy styling suited, perfectly, our old Welsh cottage. Our kitchen has an Aga, none of the walls are at right angles, none of the walls are vertical and the floor is uneven so the fact that Creamery provides standlone units also worked well for us and helped with fitting.

We were given help and good advice in the overall design, the units and worksurface were competitively priced and fitting the kitchen was quick - we used our own builder. We are really pleased with the overall look.

April 16, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

I had been looking for some time to find the perfect pieces of furniture for one of our bedrooms. Unfortunately nearly everything I looked at was either cheap and nasty or very expensive.

I had a look on the Old Creamery website and was pleased to see what I was looking for at a reasonable price. I had a leaflet from another furniture company with similar prices but their "free delivery" meant " leaving at the kerbside" but with my knee replacement and his back it would have stayed there! Sorry, I digress.

We went to Old Creamery and found what I was looking for. The person serving was on his own but he was very friendly and very helpful. We chose 3 items, he confirmed they were in stock and arranged delivery which was only a few days.

The delivery van arrived early and they were very friendly and efficient.

Most important of all, the furniture looked brilliant! Extremely well made and beautiful.

The only downside is I shall have to find some money to buy some more

April 16, 2014
Unprompted review
Rated 5 out of 5 stars

good old fashion service

it's nice to deal with a company that what's to do it's best for you and make you feel that your custom matters to them . If only more companies treated you like that . can not praise old creamery highly enough. John

April 16, 2014
Unprompted review
Rated 5 out of 5 stars

Fabulous service and great quality.

I saw their advert in the back of a magazine, we thought we would make the journey down to Yeovil to have a look for ourselves. Well worth the 100 mile each way trip. Their showroom gave us some great ideas, we came home to measure up and placed our order the following week. First class service. We are thrilled with our kitchen and are thinking of adding more to it. That is the beauty of this company. I couldn't recommend them highly enough.

April 15, 2014
Unprompted review
Rated 4 out of 5 stars

Great Product Poor Customer Service

I placed the order online & despite the item being back ordered my card was still charged. I did feel I had to chase the order & even when my sideboard was expected to arrive it was delayed a further two weeks.
This is the third piece of furniture I've bought from the Old Creamery but the first online purchase. I've never had a problem in store where I've received good customer service.

April 15, 2014
Unprompted review
Old Creamery Furniture logo

Reply from Old Creamery Furniture

Thank you for your comments.

I am sorry that we did not meet with your expectations this time. We do try to keep high stock levels on the key products, like the sideboard you ordered, but were caught out in this instance and obviously did not communicate with you effectively.

I hope that you give us another chance to get it right in the future.

Kind regards,

Luke
The Old Creamery

Rated 5 out of 5 stars

Good value and great quality

We have been very pleased with our kitchen cabinets, the old creamery have been a no fuss company and we have been impressed with the quality of the kitchen units. everyone loves our kitchen!

April 15, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service. Recommended.

We bought 3 items for my sons bedroom. They were delivered and installed in the room very efficiently.
A few days later we noticed a problem with the wardrobe door shutting. The customer service dept. was excellent and arranged without question for a replacement to be delivered the following week.
Very pleased with the quality of the furniture (Lisbon) and the customer service.

April 15, 2014
Unprompted review

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