Old Mutual SA Reviews 

If I could give 0 stars I would.I have never received such atrocious service from a company as Old Mutual. I have sent them numerous emails about my claim and they have never responded. I have spent months trying to get customer services to assist me and it's an absolute waste of time. I have literally given up trying to get my claim paid.

This company spams me with telephone calls more than any other company EVER! I block each and every number they use, and they keep coming back every day with new ones, and I block them again. With each and every spam call I hate them even more and WILL NEVER DO ANY BUSINESS WITH THEM BECAUSE OF THIS ALONE!! I have tried to call them and request they stop! I have threatened them with legal action, but they just don't get the message! Why on earth would ANYBODY do business with a company that disrespects you like this on a daily basis?? THEY ARE THE WORST!

I canceled old mutual policy in January 2025 and February they deducted my money I went there again and they told me the will not be able to refund me. This month they have deducted again. IS THIS HOW YOU Operate I want my money refunded I'm so passed

At 66 years of age and having paid for my Retirement Annuity with Old Mutual for 35 years, I asked them to transfer it to another company still as an RA, but Old Mutual after many months still refuse to sign the transfer documents. now it's sitting in a cash earning account and it's not even in my name. Responses to Old Mutual to assist are not forthcoming.
Be aware.

Very bad customer services line. The auto reply keeps saying my call will be answered, first it said i'm number 9 in the que, then it says 6 and goes back to 9 again, HOW POSSIBLE IS THIS? At that time I held for 30 minutes and my call was not answered. This is really a an inconvenience in urgent situations like I'm in now. I'll start looking around for a better insurer, I'm a very patient person but this is just not acceptable

No customer service, no communication, no resolution to problems. Can not get anyone to contact you.

Absolute worst experience... TRY ANY OTHER INSURER

I am about to loose my life insurance due to their negligence!

STAY AWAY!!

Probably the worst service.
I call in and get the phone put down in my ear. Multiple times. Then when i finally get someone on the line theu cant help me.... because apparently getting help regarding an old mutual product is impossible from old mutual employees.

I went to old mutual in Mthatha branch, Leeds Street to help me WITH a tax certificate as I was going to SARS to submit tax returns. The next month a new policy appeared in my payslip, a life cover. The guy who helped me that day stole my details and opened a life insurance in my name without my concern. I went to the branch to lay a complaint asking them to help me as it was fraud, so they told me they are unable to help me because the person who did it didn't include the policy number that they were familiar with. They referred me to fraud department, where they sent an email on behalf of me. They promised that the fraud department Wil get back to me for assistance, but nothing came up until today. and this policy is still there. No wonder who the beneficial is. The manager was there but couldn't help me further. I went to the Dept. Of Education and tried to ask them help cancel it but it couldn't be deleted still. This company is full of scams who can do as they please using our information to make money for themselves. UNTI TODAY THIS POLICY IS DEDUCTING MONEY FROM MY SALARY THEY REALLY DON'T CARE.

I submitted a cancellation for my old max investment plan they stated it takes 12 days...on the 18 Feb 2025 after i followed up they smsed me stating my funds are paid however no funds still reflecting in my account and they ignoring me and dont even bother contacting me as they promised

They shared my details with external parties, leading to about 10 calls per day. So, I had to change my SIM card..... and they messed up my credit score because the external parties all did credit enquiries on my behalf.

Complaint: Delayed Refund and Poor Customer Service*

I invested in a tax-free investment with Old Mutual. On January 16, 2025, I visited the Chris Hani branch to withdraw my funds. I was told it would take 3-5 working days. I also requested cancellation of my investment due to financial constraints.

However, after the specified timeframe, I received nothing. I visited the Carlton Centre branch on January 24, 2025, and was assured that the refund would be processed later that day. Unfortunately, I still haven't received my money.

On January 27, 2025, I returned to the Chris Hani branch and was informed that I would have to wait 15 working days. I explained my urgent need for the funds to pay for my niece's school registration. The manager, Lebo, escalated the matter, and I received half of my money. However, I was promised the remaining amount and refund by February 6, 2025, which never arrived.

I've experienced poor customer service, and my account was incorrectly marked as closed. I've incurred unnecessary expenses and stress due to Old Mutual's delays and errors. I urge you to assist me in obtaining my refund as soon as possible.

*Key Dates:*

- January 16, 2025: Initial withdrawal request
- January 24, 2025: Follow-up at Carlton Centre branch
- January 27, 2025: Follow-up at Chris Hani branch
- February 6, 2025: Promised refund date (not received)

I had a provident fund with old mutual they only gave me the first payment then I was told to wait for 3-5 days for the disinvestment of the rest ... It's been almost a month now and I've received nothing. When I call them they're wasting my airtime cause they hold me for hours this other lady dropped the called...they keep saying I must wait... this morning when I logged in the app I saw they internally transferred my funds to a superfund that's not withdrawable.

I wish I could give half a star.

79 days later after I did the two pot withdrawal.
I did it on the 18 September. It's the 29th November now and still no payment.

Was promised on the 26th and still nothing.
Endless emails and calls and nothing.
Pathetic and useless.
I regret doing this.
All I am is a number and a debit order.
Other than that they don't care in the slightest.

Applied for a withdrawal on the 31st of October.. was told my claim will be processed after 10 days. 10 days pass I send them an email to check how far my claim is as I can't check on whatsapp or the sms because they both say they dont have information about my claim. Was told by an agent that I didn't submitted my claim properly mind you I completed the Myclaim and submitted it, the agent then said its my employer they haven't submitted my final pay. Okay I called my employer only to find that they did everything. Old Mutual agents said they'll investigate the. Matter that was about 2 weeks ago fast forward to this week monday I contacted them again... guess what they told me they still need time to investigate... now when I emailed them today no one is answering... to me it seems like its either your agents dont know what they are doing or your systems don't actually work because after going through the hellopeter reviews it seems like this is a common thing which you aren't prepared or willing to fix.

Big up to old-mutual westgate Mall and Jabulani mall branch ,solid management with discipline keep it up - khaya and Matlhapi.

I have been trying to cancel my life policy and debit order for months, but it keeps going off and the bank cannot reverse it. So fed up with this.

Old Mutual was very good at marketing these products to us 20 years ago

We are now in a situation where we are claiming for a disability benefit and we have submitted everything they asked for including a medical report and report from an occupational therapist however they rejected the claim with no proper reasons and it's been weeks since we have appealed and they refuse to respond.

Not Recommended! Inefficient!

Old Mutual is the single most incompetent insurance company that I will never recommend to anyone.
I cancelled three Greenlight Investment policies, and they still deducted funds a month later.
I have visited their Wonderpark branch on 31/08/2024 to speak directly to a customer consultant, as I NEVER get through to anyone when dialing their customer helpline (they do not even call back, despite numerous requests).
I have been unemployed for a few months, and had just enough funds left for my medical aid (which my husband and I really depend upon). I asked the Old Mutual employees to make sure that my policies are cancelled (as it still showed ACTIVE on my Old Mutual profile - 15 days after cancellation was confirmed).
On 02/09/2024, Old Mutual deducted more than R500 again - leaving insufficient funds for my medical aid. My medical aid is now suspended.
Old Mutual has failed me and my family, and jeopardized our safety in terms of medical security.

Old mutual really don’t know how to treat their customers I went there to do some withdrawals from my savings and they said money will be in within 5 working days now guess what 5 days has passed and nothing is happening I even called them but seems was talking alone and I had plans with that money