Olivastu Reviews 

367
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... See more

Rated 1 out of 5 stars

Never shipped my order After finally getting their site to accept my card, they never shipped out my order and I now receive an email asking em to comment about my experience? TERRIBLE! No sign of... See more

Company replied

Rated 5 out of 5 stars

I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... See more

Rated 5 out of 5 stars

we had a few issues with my order not being sent but that was sorted out with 1 quick email where i was refunded for my express shipping almost immediately:). i then received a broken piece but i woul... See more

Company details

  1. Cannabis store
  2. Vaporizer Store

Written by the company

Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.


Contact info

3.9

Great

TrustScore 4 out of 5

367 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(367)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing turned up

Nothing turned up, no reply to emails and doesn’t answer the phone or get back to voicemails. Royal Mail tracking number doesn’t work.

Won’t be ordering again if they don’t contact me to explain what’s going on. Ordered before and never had a problem so don’t know what’s going on with them.

August 21, 2023
Unprompted review
Olivastu logo

Reply from Olivastu

Hello,

i have had anothe rcustomer say this also we are geting out lines checked. we did email you back immediatley.

i will call you first thign today to resolve the issue.

Peter

Rated 1 out of 5 stars

Never received order, money drawn from account t

I ordered in the beginning of August, money was drawn from my account, the tracking number never was registered and I have not received my order. Have written several emails to the company and not received a reply. So I guess this 1 star ⭐️ fits pretty well with my experience.

July 29, 2023
Olivastu logo

Reply from Olivastu

We have replied to your email to let you know your item is on its way. I think the emails are going into junk. Please check nad let us know. We sent you trcking also!

Rated 3 out of 5 stars

Parcel was 1 and a half weeks late but…

Parcel was 1 and a half weeks late but disposable vapes are lovely. Taste great but I had to nag this company to get my parcel finally delivered. I asked for £8.99 back because it longer than Express delivery (1 to 2 days).

A suggestion for the company = Why don't you go with the app called shop that way its not a hassle for you or for us the the customer. It's just easier all year wrong that way I can track it and that way you guys can know where the parcel you've sent off is. Also the tracking details will most likely be spot on.

July 29, 2023
Rated 5 out of 5 stars

Great customer service

I was struggling to place an order due to an issue with my card, and before I even had a chance to email them to try and get help they emailed me to assist me with my purchase! Order arrived quickly and was very well packaged to avoid damage.

July 2, 2023
Rated 4 out of 5 stars

Delivery took longer than I paid for

Delivery took longer than I paid for, but they are refunding me the extra I paid. I emailed and they replied straight away!! Amazing service. Very nice staff would recommend. Now can enjoy my vapes and relax 😴

June 29, 2023
Rated 5 out of 5 stars

Great company

Always use same company never had any problems always quick delivery, always what I ordered and always great price

June 5, 2023
Rated 5 out of 5 stars

No issues

Quick delivery exactly as ordered. Quick to sort out issues, too - I made a mistake when ordering and on returning it they had the correct product with me in only a couple of days. Will definitely continue using.

June 5, 2023
Rated 2 out of 5 stars

Terrible products but good seller

Ordered a ryot vape battery and 4 prerolls; the Ryot vape battery is amazing was expecting higher quality but it’s decent plastic. The pre rolls are terrible some kinda bush weed it’s taste and smells like incense do no purchase. The seller was responsive when the first package was lost by Royal Mail and he was very helpful however those prerolls are nasty the first one I took one toke and almost threw up so I ripped it open and saw nothing but bush level substance it’s really bad that’s why I’ve scored it at 2

April 26, 2023
Rated 4 out of 5 stars

Really grateful, no more problems !

I already posted a review with 1 star, claiming that only out of the 4 vapes that I ordered was working, and Olivastu were really professional. They were really sorry, and they gifted me 3 other vapes that are perfectly working ! I just received it, they handled the problem really quickly and ask for what I want, I didn’t had to pay the customs again, I’m really grateful to Olivastu. The vapes taste really good by the way.

May 4, 2023
Unprompted review

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