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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the quality of the food, noting issues such as cold dishes, wilted salads, and inadequate sauce on pasta. Customers also frequently reported problems with their orders, including incorrect items, missing components like shrimp or mints, and food that was not fresh or had an unpleasant texture. However, some people were satisfied with the service, describing staff as warm, pleasant, and attentive. A few other people also felt that the food, particularly certain limited-time offerings and soups, was delicious and well-prepared.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express disappointment with various dishes,... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers reported highly negative interactions, citing... See more

Service

People report ambiguous experiences with service. Many customers express dissatisfaction, citing issues like... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the food as... See more

Order

Reviewers mention ambiguous feedback about their orders. Many customers report issues with incorrect orders,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've enjoyed the food at Olive Garden for several years but recently I've noticed a decline in their waitstaff service. I feel as though the restaurant was severely understaffed which is likely why we... See more

Rated 2 out of 5 stars

Went to Olive garden on Harden boulevard Lakeland first ones in the door had to wait for them to unlock it at 11:00 a.m. sat down got soup and salad was never offered anymore soup we didn't get our en... See more

Rated 2 out of 5 stars

My husband and I and my daughter and her husband and my granddaughter went to the restaurant located at 3363 SW College RD in Ocala, FL. My husband and I ordered the endless soup,salad and breadsticks... See more

Rated 4 out of 5 stars

We were delightfully surprised by the level of quality and service we received during a recent visit for lunch. Everyone dining with us enjoyed their soup and entrees; there was more than enough salad... See more


Company details

  1. Food Products Supplier
  2. Restaurant

Information provided by various external sources

Visit the Olive Garden Web site to purchase gift cards, locate Italian restaurants near you and explore our menu.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

995 reviews

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Rated 1 out of 5 stars

Olive garden's food is always bland

Olive garden's food is always bland, no flavor, not appetizing, it's a shame since they could do so much better if they actually caref about what they do. It's always the same experience, i o ly fo when someone im with wnats to go there, but it's unfortunate they kist don't care.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Best Waiter Ever is there at Olive Garden,Duncanville, Tx. on Cockrell Hill.

Hello My name is Gretchen Watts
I took My Daughter Kadorian out to have lunch at Olive Garden on Today 03-29. She had a Taste for the Great Salad. Our Waiter came and Introduced Himself, Hi My Name is Desmond B. He was the Best Waiter I,ve ever had when going out to eat. He was so Courteous, Nice and always checking to make sure We where okay.Never had to look or ask where He was. Need more Waiters/ Waitresses like Him. Job Well Done Desmond!!! Need a Really Good Waiter when going to Olive Garden request Desmond B. He is the BEST.

March 29, 2024
Unprompted review
Rated 1 out of 5 stars

It's a HORRIBLE place to eat

It's a HORRIBLE place to eat, I literally got sick and food poisoned, the quality of food is extremely bad, lack of love and real passion to make food, it's really commercial and just care about making money.
I will never put a foot in this place anymore.

If you've ever went to Italy you will see this is a joke pasta, it's not authentic.

So disappointed.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING WOULS RECOMMEND

My girlfriend lost her phone and all of the staff where extremely kind and helpful and everyone including the manager and all servers helped look for it even a dishwasher helped extremely extremely kind and helpful thank you so so so much and even though we where gone from the table 90% of the time the food was AMAZING her steak was a perfect medium rare and my chicken Alfredo was to die for

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Gardendale, AL OG, Best Customer Service

Went on Date night to Olive Garden in Gardendale AL. First of all it was Friday night @7pm in the place was packed. No wait time for us. From the front door to table customers service was wonderful the waiter was very active and made sure we had everything. Even the manager stop by to say hello and made sure things were OK. Best service ever.

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

Went to the Olive Garden in Monroeville…

Went to the Olive Garden in Monroeville told the staff in the beginning that we were celebrating a birthday. Had to tell staff more than once that we wanted a cake for the birthday we were celebrating. Waited - waited and nothing then told the server privately and she couldn’t hear and came up to the table to ask if we said we wanted cake, completely ruined the surprise. When discussing it with management and staff around asked how difficult is it to pass a message on. They all looked stunned and surprised the answer was management would talk to staff, well that is great. Nice though to see the other staff laughing about.

March 8, 2024
Unprompted review
Rated 2 out of 5 stars

Sub par Elkhart

To start, Asked for a booth told we'd have to wait!! The place was practically Empty. The food was edible but not great. Tasted like straight tomato sauce hardy any seasoning. Chicken was chewy..most likely I won't be back

March 6, 2024
Unprompted review
Rated 2 out of 5 stars

Pure Salt, medically dangerous.

Service and server were great.
BUT the food has dangerously high levels of sodium. The chicken is pumped full of sodium broth, and was absolutely inedible, tasted like pure salt, literally could not eat it - took it home for the dogs. The lasagna had so much sodium that it was basically inedible. The Alfredo was edible. Calamari has way too much salt as well.
The sodium levels literally made me sick the next day. There should be warnings.

March 6, 2024
Unprompted review
Rated 2 out of 5 stars

First off people were polite but first…

First off people were polite but first drink came in a dirty glass, then side plates for salad were dirty. We ordered food and when it came two of the three entrees were dried out and tuff to chew. Management arranged for replacement of one. And last but not least on the way to restroom the floor was dirty and there was toilet paper on the floor of restroom and it could b have been cleaner.

March 2, 2024
Unprompted review
Rated 1 out of 5 stars

HORRIBLE DINING EXPERIENCE

The family & i dine thier on Thursday for dinner. This is the first time in several months. It was kinda busy at first. Another server took our drinks because ours was apparently busy. We soon found out. Although she specifically wrote our order down. She not only came to the table a couple morw time to ask , when our order came out over an hour later everything was wrong. Other diners came in about 15 - 30 minutes after we did. They not only received, ate, and paid for thier food before ours came out. YES!!! the young manager came to our table. He did had the kitchen to prepare our meals over. My sister & law was the general manager a few years back. I don't nor did i politic for a free meal. But any halfway experience manager would of comp some portion of our meal or giving us a manager card for a free meal on our next trip to bring us back. Several organizations that i belong too. We all have the same mindset. The Restaurants in killeen have tooo many in experience managers and some, not all of the waits staff need lots of Customer service training. Our server can use some. This Killeen Olive Garden we most definitely want be back.

wrote pu

February 15, 2024
Unprompted review
Rated 2 out of 5 stars

First impressions front doors not clean .

First impressions front glass doors not clean and unappetizing
From where I sat in a booth I had to watch the person behind the take out counter grooming her long black hair. Not very sanitary.
Waited 1/2 hours to get our food.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

It's super cheap and affordable

It's super cheap and affordable for college students, they let us split out entree onto two plates and this was amazing and still enough for both of us. The service is great, and the food is warm and yummy.

January 17, 2024
Unprompted review
Rated 2 out of 5 stars

I was so excited as they just open an…

I was so excited as they just open an Olive Garden in Garland Texas. We went on Saturday around 630. Wait time 15 to 20 minutes which was cool. From the beginning our waitress was a little rude from the beginning when taking our drink orders. As normal we’re waiting for her to ask individually, do you know what would you like to drink? She just kept saying you can just tell me as she was noting and not making eye contact. We placed our food order, food came out and my order was incorrect. I ordered a Tour of Italy and was given shrimp and chicken carbonara. She came back out about five minutes later and apologized and said she made an error. Another 10 minutes past she came back and I asked about my order she stated they’re running behind and by this time my kids were halfway done with their food, I asked if I could have my order to go and she left with an attitude. I was shocked that my to order came out faster than my original order. As I was getting prepared to pay for our meal on the kiosk, I noticed they still were charging me for the shrimp and chicken carbonara that I did not order. I notified the waitress and she had an attitude and said well let me ask them to remove it and never came back, we had to flag her down to request to go boxes. My bill was $100+ and expected better customer service

February 17, 2024
Unprompted review
Rated 2 out of 5 stars

Olive Garden in Cookeville

We went to Olive Garden in Cookeville, Tn just before 5pm on Friday February 16, 2024 and was surprised to find the waiting area crowded with a wait. After waiting a few minutes we were seated at a small table near other tables. We asked for a booth because of my hearing impairment and were told we would have to go back in waiting, even though there were many booths in front of us never used the whole time we were there. I was surprised that this request was denied. The food and service was good.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience at Warner Robins, Ga. restaurant

My husband and I visited the location in Warner Robins, GA. today for Valentine's Day. It was my husband's first visit to Olive Garden. We had Jasmin D as our server. To say that she made this Valentine/first visit great is an understatement. She went above and beyond to make sure that every question we had was answered and she kept coming back to check on us to make sure the meal was perfect. We can't say enough on how great she was.
We also had the opportunity to speak with the Devin Briggs as he was walking around checking on customers. It's great to see how much these two staff members care about their jobs. It really shows in how they treated not only us but other customers that we observed while there. Keep up the great work. We will be back because of these two.

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

Quality sucks

Salad had hardly any dressing. Zuppa toscano was bottom of pot. Had few crumbles of sausage & potatoes. Asked for second bowl, told they were “making it”. 2o minutes later, still no soup. Asked if I wanted a different kind. Went with chicken gnocchi. Not one gnocchi in the soup & very watered down.

2/14/24. To be fair. Olive Garden did email me promptly & issued a gift card. Also, when we spoke to the manager upon leaving, she gave us a bowl of soup to go which was better than what they served. So they did try to remedy the situation.

February 11, 2024
Unprompted review
Rated 1 out of 5 stars

Salty and sodium laced unlimited soup, salad and breadsticks.

Attleboro, Massachusetts location:
I received a gift card for Christmas and I was looking forward to unlimited soup, salad and breadsticks.
The salad was dripping in a nasty dressing so oily and salty it was impossible to enjoy, the breadsticks were much to salty and although the minestrone soup was good, it was also salty. I was very disappointed that the minestrone was the only vegetarian option for soup.

January 25, 2024
Unprompted review

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