While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the quality of the food, noting issues such as cold dishes, wilted salads, and inadequate sauce on pasta. Customers also frequently reported problems with their orders, including incorrect items, missing components like shrimp or mints, and food that was not fresh or had an unpleasant texture. However, some people were satisfied with the service, describing staff as warm, pleasant, and attentive. A few other people also felt that the food, particularly certain limited-time offerings and soups, was delicious and well-prepared.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express disappointment with various dishes,... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers reported highly negative interactions, citing... See more

Service

People report ambiguous experiences with service. Many customers express dissatisfaction, citing issues like... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the food as... See more

Order

Reviewers mention ambiguous feedback about their orders. Many customers report issues with incorrect orders,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've enjoyed the food at Olive Garden for several years but recently I've noticed a decline in their waitstaff service. I feel as though the restaurant was severely understaffed which is likely why we... See more

Rated 2 out of 5 stars

Went to Olive garden on Harden boulevard Lakeland first ones in the door had to wait for them to unlock it at 11:00 a.m. sat down got soup and salad was never offered anymore soup we didn't get our en... See more

Rated 2 out of 5 stars

My husband and I and my daughter and her husband and my granddaughter went to the restaurant located at 3363 SW College RD in Ocala, FL. My husband and I ordered the endless soup,salad and breadsticks... See more

Rated 4 out of 5 stars

We were delightfully surprised by the level of quality and service we received during a recent visit for lunch. Everyone dining with us enjoyed their soup and entrees; there was more than enough salad... See more


Company details

  1. Food Products Supplier
  2. Restaurant

Information provided by various external sources

Visit the Olive Garden Web site to purchase gift cards, locate Italian restaurants near you and explore our menu.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

995 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A mixed bag

The salad and breadsticks were over the top excellent but the pasta had very little sauce and so was very dry. Service was good and I tipped accordingly.

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

They're specials for $14.99

They're specials for $14.99. do not get it's a trap because the spaghetti that you get then and take home for later. It sucks. It's just a little bit of. It's the same thing that you would get in the can ready to go. It's the same thing that's what they buy and just warm it up and use a noodle. That's it. It sucks. It's a trap. You will waste your money of $32 do not get.

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

I went to olive garden the one in…

I went to olive garden the one in winter park after we ate the waiter gave each party their checks and I notice the check that the waiter gave me was wrong and he stated that it would be corrected well after leaving the restaurant I noticed that I had been over charged for my meal after speaking with one manger by the name of Jose he stated that my money will be refunded back to my card which it wasn’t.I reported it to my bank that the amount that they charged to my card was incorrect.Let’s see what happens

March 15, 2025
Unprompted review
Rated 3 out of 5 stars

Not as gd of service as I am used to.

Myself and a guest was at your Bangor, Maine rest today. The food was gd. but we never got our bread sticks. I asked for them when we left and he brought them to us. Thats not a way to handle waiting tables. He also never asked how our meal was. The service is not that gd today and it wasn't busy. Hopefully that waiter changes his approach to his customers.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wish I could give our experience higher…

Wish I could give our experience higher than a 5 star review. My kids took me to dinner for my birthday to the Olive Garden at 2150 Ikea RBFCU Pkwy; Live Oak, TX 78233 and our wonderful professional server was the best ever, HANNAH! I think it’s the best service I’ve ever received. The food was delicious and you get huge servings. Hannah knew what we needed even before we knew it! She was so attentive and professional, you could tell she loved her job. I can’t thank Olive Garden and Hannah for such a special treat. Don’t miss the desserts, I had my choice on the house and chose the chocolate cake that was absolutely mouth-watering and divine. We will definitely be back soon and asking for HANNAH!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Our visit to the Olive Garden in Richmond VA

Our visit to the Olive Garden in Richmond (1230) was one of the most enjoyable dining experiences in years. We were first welcomed by a gentleman who appeared to be management, seated immediately and the attending waitress was exceptional. The dinners were exactly as we requested and cooked to perfection. The monetary value of the visit was equal to or less than take-out today which only enhanced our overall satisfaction. Will definitely revisit this location.

March 23, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible food

We ate at 2 Olive Gardens 1 in Austin, TX and 1 in San Antonio, TX. The food was terrible, I will never eat at another Olive Garden. I suggest anyone that reads this not to ever eat at another Olive Garden... Also the waitress kept my Credit Card. What in the world is going on

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL SERVICE

We were seated and our waitress took our drink orders. Took forever to get them. She then asked if we wanted soup or salad. We told her salad. Took forever. Finally brought it out. Didn't offer cheese. The people in the booth behind us who came in AFTER were given their drinks AND the salad WITH cheese. THEN their food was brought to them while we were still waiting there. Others who got there after us were also given their food. We said to bring us our check because we were hungry and everyone else were eating but us. We will never go back.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong GF entree. GF sensitive folks beware.

And wrong gluten free entree. My non gf Alfredo was sticky and had a sheen. I believe it was microwaved. All our plates were scalding hot. And my friend got gluten chicken Parm with pasta Instead of GLUTEN FREE chicken Margherita with broccoli. Sensitive gluten free folks...beware.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

I had a $100.00 order to be delivered…

I had a $100.00 order to be delivered it said it arrive between 6:15 and 6:30pm, well after waiting for a good hour I called olive garden they neglect to tell you that their orders are delivered by UBER they could not tell if the order was picked up and I was told to call UBER and it was out of their hands, my account was not charged and never got the order!!! McDonld's was good

March 1, 2025
Unprompted review
Rated 2 out of 5 stars

Not a good evening

First the menus didn't have the newly advertised meals in it like the steak gorgonzola and others, next ordered that but without the balsamic glaze, but it still came with the glaze on, sent it back. Was told it would be put on a quick list, but my spouse finished their meal before this even came out. Then waitress never asked if we wanted a second bowl of soup before the meal came out. Then asked for a refill of the peach iced tea and got unsweetened tea instead. Lastly, was charged for playing games which we never touched. Took 3 people to remove that from bill.

February 28, 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service! Love the famous house salad, always so good. I recommend the Shrimp Fritto Misto appetizers and Breadsticks. I like the Steak Gorgonzola Alfredo, my steak was well-done and the pasta good taste. It´s a good option to eat pasta. I enjoy the attention provided by the waitress.

January 25, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

Came for lunch. Another couple were seated awaiting a table. As we approached the hostess, the couple wwas called to a table. We were asked to wait. A party of 3 came in and were seated immediately. Shortly thereafter, another couple walked in and again, seated immediately. At this time we told the hostess we were leaving at which time she stated she was just getting ready to seat us. We left to patronize another establishment.

February 24, 2025
Unprompted review
Rated 2 out of 5 stars

Such a disappointment

There is no OG reasonably close to us, so having rented a car we drove 25 minutes to Pinellas Park. My husband was looking forward to the Soup, salad and breadsticks after some years absence.
His food was fine and he enjoyed it.
I had ordered the Calamari appetizer. It was so heavily drenched in seasoning that I couldn't taste the Calamari. The two accompanying dips were so salty that one taste was enough (too much actually.) Do the cooks actually taste what they produce?
No need to bother returning.

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

DOGSHIT WHITE TRASH ITALIAN FOOD

The worst experience EVER!! I went to the olive garden recently and their slogan is "When you're here you're family." Some load of shit that is, I genuinely feel sorry for the "family" that gets treated like that... I went and had some hair in my Lasagna, not to mention the nastiest peach bellini I have ever encountered a day in my life. IF YOU LOVE YOUR FAMILY, DO NOT TAKE THEM.

February 13, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look