Olivers Town Reviews 

Really helpful and informative, Kevin walked me to another flat too which he didn’t have to do

Kevin helped me a lot in finding new house

Had to wait a long time to write this as Olivers delayed repaying our deposit and we didn't want any more distress as we're out of pocket.
Seems like buyers and landlords are very happy - presumably the profit margin is higher. But renters are having the same problems we encountered.
The previous tenants popped by to pick up post once we'd moved in and gave us the horror list of what to expect.
They were so right.
Furnished property with white goods. Washing machine constantly broke down and flooded - they told us we must be using it wrong. It was our fault and we needed to pay for damage to our flat and all the people underneath.
Like we don't know how to use a washing machine.
Very bad mould and damp probably because they refused to send p.umbers out. When moved in we were overrun with mice which never went away. Shower kept breaking down . Fire alarm system that was faulty.And more.
They refused to answer complaints. No answer to emails or a short response saying they would call and never did. We had to get advice from the Camden Council team that helps landlords not complying with the law. Oliver kept blaming everyone else from us to the building freeholders to the landlord.
No single person seemed to be the property manager.
We have also read about the owner and previous court cases which are in the public arena ( we wouldn't post unless so). Landlords clearly want an intimidating approach.
We wish we'd contacted Camden Council earlier. Strongly recommend every who has problems like we did does this.

Really awful experience as renters. Serious disrepair which meant couldn't use a bedroom for months and they still haven't refunded rent despite it ending up with serious problems for us.
We now know from previous tenants what they were like - wish we'd known before.
Don't respond to multiple emails always claiming the landlord wasn't getting back to them.
Felt very intimidated by certain staff who kept inferring if we didn't like the flat we could move because it's so easy for landlords to rent out in this area.
We're really pleased to have stopped renting through them.
Renters beware - ask if there are any disrepair issues affecting properties.
If we'd known we wouldn't have moved in.

Kevin was really kind and helpful in showing around the properties I viewed. Would recommend him as an estate agent. Very responsive and easy to talk with

Costa has been exceptional since I have moved in and Mali of Luto and sons is always quick to respond and makes us feel at ease, can't thank the guys enough and I strongly recommend dealing with Costa.

I want to express my utmost satisfaction with the exceptional service provided by Oliver's Town! From the very beginning, they displayed an unmatched level of professionalism and attentiveness that truly sets them apart.

Oliver's Town was incredibly responsive to my inquiries, and their communication was always clear, friendly, and efficient. They patiently answered all my questions and provided valuable insights, making the entire renting process seamless and stress-free.

What impressed me the most was their dedication to finding the perfect property for me. They took the time to understand my preferences and needs, and then presented me with a selection of high-quality options that exceeded my expectations. Their knowledge of the local rental market and attention to detail made all the difference.

Throughout my tenancy, Oliver's Town continued to impress. Any maintenance issues were promptly addressed, and they consistently checked in to ensure my satisfaction. Their genuine care for their tenants was evident, and it made me feel valued as a customer.

I can confidently give Oliver's Town a well-deserved 5/5 star rating. Their professionalism, expertise, and outstanding customer service are truly commendable. I wholeheartedly recommend them to anyone looking for a letting agency they can trust. Thank you, Oliver's Town, for making my renting experience truly exceptional!

Rodney has been quick and efficient, and brought our months-long search for a 2 bed rental to a close, this week. We couldn't be happier and can't wait to move into our new place. Having had lengthy conversations with our new landlady also, she feels strongly that Rodney always brings her great prospective tenants when she needs them, and she reflected back to us our own experience of him as a candid, efficient and professional agent. We hope not to have to look for any other homes in London in the next few years but if we do, we'll certainly be in touch with Rodney again.

As a long-term resident and tenant within Primrose Hill, I find myself in a distressing situation that highlights the negligent of this agency (Olivers Town Estate Agents /Kentish Town ) and the exploitative nature of some landlords and the dire consequences it has on the lives of tenants.
For the past eight years, I have resided in a 2-bedroom basement flat within Primrose Hill.(Very expensive) Unfortunately, over the past year, I have experienced a persistent leak within my living room wall. What started as a minor inconvenience has escalated into a severe and hazardous situation. The wall is now covered in black and orange damp, with mushrooms thriving in the corners. I’ve been living like this for over a year and with water going through live electrical sockets .
Despite numerous complaints, the communication from both the management and the landlord has been abysmal, with each party blaming the other for the lack of action taken.
The wall was painted over the leak once because they wanted me to renew my lease with an increase of course . and last month they came to clean it because it has been reported to the council and they were doing an inspection .Needless to say that the wall is back how it was .
This lack of responsibility and accountability has left my family, in a state of constant discomfort and concern for our health ….plus my allergy to mold that they keep ignoring . Despite my repeated attempts to seek assistance and resolution, I have been met with complete disregard and have been pushed aside by both the landlord and the management team.(its too obvious they want me out to rent it at a higher price) It is disheartening to realize that my concerns for the health and safety of my family, as well as the damage to my personal property caused by the damp, have been met with silence and indifference.
What makes this situation even more unbearable is the audacity to demand a £600 increase in rent pcm, despite the deplorable state of the property.
I have in writing that work will be carried out if I decide to extend the contract. By the sound of it if I do not ,they will leave me and my family as is until we move out .
Such a steep increase is unjustifiable and demonstrates a greedy mentality that takes advantage of the current rental market, where demand often exceeds supply. The management at Olivers town have shown no support…… as their client is the Landlord ….not the tenant.

Thank you for reading this, as i think you should know what you are getting into.

EFI

I recently sold my flat with the help of ‘Olivers Town Estate Agents’ and I couldn't be happier with the exceptional service they provided. From start to finish, the estate agent displayed professionalism, expertise, and a genuine commitment to achieving the best outcome for me.
I wholeheartedly recommend ‘Olivers Town Estate Agents’ to anyone in need of a reliable and efficient estate agent. They exceeded my expectations in every aspect of the sale, from their market knowledge to their communication skills and negotiation expertise. Selling my flat with them was a seamless and successful experience, and I am extremely satisfied with the outcome.

Have let my property with Oliver’s Town for over a year now and have been very pleased. Rodney managed the initial viewings and letting. Found him to be polite, transparent, informed, professional and responsive. Since then have had quick polite service from all the team there.

I hope my tenants are receiving the same good service, and based on ongoing requests and responses, seems they are.

WARNING TO ALL, DO NOT RENT WITH OLIVERS TOWN.

We had the unfortunate experience of renting with OT. Below are just some of what we had to deal with

1. Left without a fridge for 6 weeks. Even after using their own property management forms they were slow, and frankly uncaring, in replacing the fridge.

2. Left without hot water for 8 weeks. 8 weeks. In the middle of winter without hot water. They (we dealt primarily with David) were again slow and dismissive of the issues and constantly tried to shift blame for the issue. We ended up organising the repairs ourselves after many, many, stressful calls/emails.

3. Rented a property without the legal HMO license for over 18 months.

4. Used intimidation and aggression to try and bury the issues we brought forward in efforts to cover their tracks. Stephen and Rodney in particular were condescending,threatening and dismissive toward us and our valid concerns.

Stephen would not wear a face mask ( or even take off his shoes) even with the knowledge that we were all medical students. He also decided that filming us in our own home was the most professional route to take when asked to honour very simple requests.

Deciding to rent with them is ultimately your choice but beware (students especially) as your experience may be as bad - if not worse- than ours was.

Stephen and the whole sales team at Olivers Town were extremely supportive to me during the sale of my flat. I was still shielding at a time when thoughts of Covid had become a thing of the past. They took great care to make the viewings safe for me, and to schedule them at times that fitted around my working from home. The whole process could have been deeply stressful, but instead felt totally possible. Stephen was forward thinking and proactive and kept me in the loop at all times as matters progressed towards completion.

This is by far the worst letting agent I have ever had. When looking for a property to rent, they were very helpful and proactive. Once you signed a contract, it was like you didn't exist. Would ignore important maintenance requests for months, and you would have to call every day for two weeks to get any kind of response. Trying to email them? Don't bother, they won't reply. We were left without a working fridge for THREE MONTHS due to their negligence. That is entirely unacceptable. On top of this, when an old piece of furniture broke, they demanded that we replaced it, even though we had only been there a month, and the furniture was old and cheap. When we asked for references for our new landlord, they refused to provide them until we called several times to ask why not - turns out they just didn't know what they were doing. Finally, they tried to take £400 from our deposit in order to paint two walls, fix light fittings that we asked them repeatedly to fix during our tenancy, and fix furniture that was broken the whole time. We had to go through the deposit protection scheme to get our money back, as they took nearly three months to return our money, and were unable to provide proof for deductions from the deposit. When I say avoid at all costs, I mean it.

I’ve had a fantastic experience selling my house with Oliver’s Town who have such a long history of selling in the neighbourhood. They have terrific local knowledge and are truly professional in every way. They’ve given great advice and are all the staff have been incredibly attentive and considerate at what can be a truly stressful time. there was great interest in the house and the campaign finished after 2 weeks with an amazingly successful result.
A big thank you to all in the selling team starting with Oliver,Stephen,Nikita , Charlie and Saranya and all for their great help and expertise. Very best wishes to them all
Victoria

I have just received a phone call from my daughter, a 4th-year medical student and tenant of Oliver’s Town, in Kentish Town.
She was shaking, almost in tears and needed to speak to someone.
As a student, she felt intimidated, vulnerable and bullied by the agent, Stephen. He was belligerent and threatening, for no reason. He rang the doorbell and waited no more than 2 minutes before entering her home, with his keys. Among other things, he laughed in her face as she tried to accommodate him showing Surveyors and potential buyers around. I tried to speak to him, via her phone, to let him know that making a student feel intimidated, in her home, is serious and unacceptable, he failed to address my issues and proceeded to record my conversation????
Her whole experience at their hands has been one of distress and apprehension; she went 6 weeks with no HOT water, without urgency for resolution from them.
I wish I had more time to get information from her, of all the disturbing incidents she and her flatmates have experienced, in less than a year; however, she is in the middle of studies and already put out by the emails and unnecessary disruptions she has to deal with, due to their disrespect and rudeness towards students.

My house was sold by auction yesterday through Olivers Town. It took one month from start to finish and the whole experience was 100% positive.
Everyone that I dealt with at Olivers (Stephen, Charlie, Nikita and Oliver) was completely helpful and charming, always available and gave invaluable expert spot-on advice.
It has been an absolute pleasure to get to know them and I recommend Olivers Town wholeheartedly.
Michele.

We were tenants for one year and had Olivers Town as our property managers. They were absolutely appalling. They never answered emails or returned any phone calls regarding needed repairs, and completely ignored anything that we submitted through their repair portal, Fixflo. Any time anything was needed from them it was an absolute nightmare to even get them to pick up the phone or answer an email. When we gave notice, they never acknowledged it and left us hanging for three weeks, until we finally were able to locate the landlord's contact information and contacted them directly. We have now moved out, over a month ago, and they still have not returned our deposit, despite many calls and emails, and their own admission that there was nothing to deduct from it. I suspect that we won't get anything back until we file a dispute with the Tenancy Deposit Scheme. Truly shameful, avoid at all costs.

I have found Rodney hugely helpful and informative. The house he showed us is just what we are looking for and the follow up and service has been excellent.

After 3 years with Oliver’s Town, I have gathered so many bad experiences that it almost seems unrealistic for one company to mess up on so many levels. From leaving us, the tenants, without a shower for over a month and without a washing machine for even longer when they broke down, to changing the locks of our house while we were away on holiday and basically illegally locking us out of the property that we were renting, Oliver’s Town has never cessed to overpass our expectations in terms of their lack of professionalism. From my experience, and as a rule of thumb, I highly suggest researching your lettings company before signing any contract with them. My neighbours actually told me that when they were looking for a company to rent with, they purposefully avoided Oliver’s Town due to its very bad reputation. If you think about it, this makes a lot of sense when you find out that Oliver’s Town’s director keyed a recruitment agent’s car, after losing a legal battle, for refusing to pay him for his services. To me this says everything about their company, but if you still decide to choose them, know that you’ll be doing it at your own peril.

They say that every cloud has a silver lining, and it is true that fortunately, our experience with Oliver’s Town hasn’t been completely horrendous. While the company itself is a big fat dark cloud that is bound to start storming all over your tenancy at any point, there has been one silver lining: Mihaela. I actually wish that I could give her a review separately, as she deserves all 5 stars, and I have nothing but good things to say about her! This amazing property agent whom we unfortunately only met in our last year of tenancy, has been nothing but professional. After a long line of ever changing property managers, we were blessed to be put in contact with Mihaela. Extremely professional, always helpful and very friendly, she has made our time with Oliver’s Town significantly better. I only wish that we could have been put in contact with her from the start, as I am sure that if that had been the case, I probably wouldn’t have anything bad to say at this point. So please, dear management team, hang on to her like dear life!