The quality of your frames is great there's absolutely no complaints after wearing them for a while they remain in perfect condition the online customer services great very effective very quick. I gue... See more
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Easy to order from very professional website. Brilliant to get access to such high quality migraine glasses from UK rather than having to buy direct from USA. Arrived today in perfect condition. Quali... See more
Great glasses, quick delivery and really friendly and helpful staff. I've been buying glasses from Ollie Quinn for many years and always had a great experience. Would highly recommend!
I had an eye test at the Richmond branch. There’s a sign outside advertising “free eye tests,” which I thought was good - I assumed there was no obligation to buy glasses there. I then took a loo... See more
Company details
Written by the company
Buy men's or women's glasses and sunglasses with prescription online from our London opticians. Free UK shipping available or collect from your local boutique.
Contact info
7 Sheen Road, TW9 1AD, Richmond, United Kingdom
- www.olliequinn.co.uk
4.4
Excellent
308 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Good communications
Good products, good personal contacts - a unique change from talking to robots
November 16, 2023
Reply from Ollie Quinn UK
Hi Stuart,
Thanks for your feedback and apologies that you did not receive the returns label in your package.
The team missed putting this label with your order by mistake, sorry for any inconvenience caused.
Kind regards,
OQ
Speedy delivery and great value (sale)…
Speedy delivery and great value (sale) beautiful sunglasses. And the case is very lovely too!
November 13, 2023
Sugar-Coating
This is such a kop-out but somethings are better left unsaid.
Make of that what you will.
I’ll be sure to pop down to Shoreditch very soon to spread the Christmas cheer, of course!
Ho-Ho-Ho…
Your Friend,
Sunny
November 13, 2023
I use the Brighton store in Gardener…
I use the Brighton store in Gardener Street. The staff are just fantastic, and the optician was wonderful. The place is really calm, and you get a very warm welcome. After trying Boots and Specsavers, Ollie Quinn was a like a breath of fresh air. I picked up some new specs and contacts today. Highly recommended!
November 3, 2023
Unprompted review
Love OQ!!
This company is always fantastic, both in store and online I’ve had great service! The online team made sure I got my new glasses in time for a holiday and their communication was great! Thank you Rory for the amazing customer experience in particular. Love the style and quality of the glasses too and OQ have always been so helpful when my glasses have needed repair or a lense replacement
November 1, 2023
Unprompted review
Really lovely customer service
Really lovely customer service, very helpful in getting me my student discount and guiding me through the process. I thought buying online was a scary experience as you never know what you’re going to get, even after trying them on in store, but I am so happy with my glasses, thank you!
October 26, 2023
Unprompted review
Brilliant in every aspect 👏🤝
October 19, 2023
Amazing customer care
I had my Romeo sunglasses stolen which I loved and knew the colour I had was no longer in production - I reached out to the team in hopes they might have a pair in a stockroom. Not only did Rory respond quickly and with empathy but he tracked down one pair of my original sunglasses and had them sent out to me (I paid!) within a couple of days. Really great customer care.
October 12, 2023
Unprompted review
Amazing designs and quality at very…
Amazing designs and quality at very prices!
Even more important, brilliant customer service. I had an issue with the return of some of the items I had ordered and Rory was absolutely amazing helping me figure out what had happened! Highly recommend and will 100% order again!
October 18, 2023
Unprompted review
Fast service and great quality
October 12, 2023
Excellent from start to finish.
September 29, 2023
Service with a smile and no payment expected…
The ladies working at the shop on Pandora were just lovely. They fixed my reading glasses while I was doing some other shopping in town. When I returned the staff had completed the tricky repair then refused to accept any payment.
September 19, 2023
Unprompted review
Incredibly efficient and helpful…
Incredibly efficient and helpful service when trying to replace a pair of stolen reading glasses. Big shout out to Rory for his help!
(Oh, and they have a fantastic range of very competitively-priced frames!)
September 21, 2023
Unprompted review
Poor quality and don't respond quickly
I have had three pairs from them and every pair has broken!
I have emailed them and they haven't responded to resolve the issue which has left me without glasses and trying to work nearly blind.
September 18, 2023
Unprompted review
Reply from Ollie Quinn UK
Hi Lauren,
Thanks for your feedback here, and apologies about the issues you have had with your frames from us.
Our customer service team will be reaching out immediately to resolve this issue for you and provide you with a free replacement.
To be clear, this would have been our solution before you left your review here but I can see that the delay in our response time has also caused some undue stress and inconvenience. I'm very sorry for this delayed response time, and thank you for the feedback regarding this.
Please don't hesitate to reach out to me at andy@olliequinn.com if you have any other queries or questions.
Excellent service
Excellent service, knowledgeable staff and very friendly. I had my exam , had Emme from Victoria help me pick out my new glasses, I was in and out. Seamless transactions. I have purchased my glasses from Ollie Quinn for over 10 years. Always great service, extremely patient staff, fabulous prices, top of line frames , all around the best. Thank you, Nancy
September 16, 2023
Unprompted review
Quality sunglasses
Quality sunglasses . Delivery was so fast. I love them and will be buying more
September 13, 2023
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