Ombudsman Reviews 

Don't bother using this ombudsman.Go straight to legal action. The ombudsman is just a deliberate attempt to prevent you ever being able to take action. Its a waste if time, a filter to make you forget about yoru complaint so that nothing comes of it. This is by far the most over inflated, pointless organisation within the welsh governments sphere of influence. It needs dissolving. The staff are awful and extremely unprofessional. In the real world, they couldn't last five minutes in a job. They have no real world skills.

After a morning trying to get through on the telephone..obviously working from home..they are truly unfit for purpose…

Should be shut down, a complete waste of time and money, more obstacles to jump that a horse at the Grand National but you will never complete the course.

Title: Not Fit for Purpose — Serious Concerns About Impartiality

My experience with the Ombudsman, Wales has shown a service that is simply not fit for purpose. Clear evidence of maladministration was submitted, yet it was dismissed without investigation and without any meaningful explanation. Instead of addressing the issues, my complaint was repeatedly misclassified and closed down.

This raises serious concerns about whether the Ombudsman is acting impartially, especially when large public bodies are involved. The lack of transparency, the refusal to engage with evidence, and the absence of any proper reasoning have left me with no confidence in the service.

A publicly funded oversight body should protect the public, not shield public authorities from scrutiny. Based on my experience, something is fundamentally wrong with how this organisation operates.

Useless
Don't want to know the truth
Defend a corrupt and lying GP.
Doesn't know the difference between undiagnosed and diagnosed. Insist they both have the same meaning
Hopefully this new government will look into this awful organisation

My experience of this investigation left me with little confidence in the Ombudsman's process.

My incompetent case worker Ella Jackson appears to have focused almost entirely on a single telephone call while failing to properly address the substantial correspondence and evidence submitted afterwards, including evidence of worsening financial hardship, vulnerability, emergency childbirth, and the real-world consequences of the repayment arrangement. All of my income is now going toward bills and I have nothing left over.

After waiting approximately 15 weeks, I was forced to chase for an update myself. I was later informed that contact had previously been made, despite having no record of receiving the correspondence referred to.

Most disappointingly, the decision feels narrowly focused and fails to engage with the significant deterioration in my circumstances following the original complaint. Although Ella felt it appropriate to leave a condescending message of faux sympathy while I’m wondering how I’m supposed to feed my newborn.

An independent complaints body should consider all relevant evidence fairly and thoroughly. Unfortunately, that was not my experience.

If you ever wondered why public services are so wholly unfit for purpose, then look no further than the Public Services Ombudsman for Wales. Anyone considering a compliant, should seriously think again.

If this is the final layer of accountability, it’s no surprise that public bodies/organisations feel so emboldened to act with such complete disregard and without consequence.

They'll use any and every reason possible not to investigate, and when they can't find one, they'll just invent one retrospectively.

The shifting rationale and gatekeeping creates the impression of an organisation entirely fixated on avoiding investigation rather than adjudicating legitimate complaints.

It is also worth noting that your entire evidence pack will be passed to the organisation you complained about, even though the matter is almost certain to be dismissed at the admissibility stage. The practical effect is that your entire case file is disclosed to the organisation without the Ombudsman undertaking any substantive investigation prior to them informing you that they've even done so, potentially undermining your case.

Waste of time .
Will string investigation out for 80 day ,demand a lot of evidence via pdf.
Always emailing them for updates, they are not very proactive.

Then take 2 weeks leave with no cover on day 75 to 85 so only 5 days left before 90 day deadline.

Finally will give a final response on day 89 with a condescending email to say your evidence was not enough and they don’t believe you .
A very hurried response last minute from them .

Why bother saying you are going to help the consumer if you are not unbiased .

Very biased company if everyone is like Martin Skehan

Farce of an organisation should be shut down the sooner the better

This is now the third time I have raised concerns about the handling of my complaint, and I remain extremely dissatisfied with the service provided by the Public Services Ombudsman for Wales. The delay of over a year to deal with my case is unacceptable for a publicly funded body that is supposed to protect the public and ensure accountability. There has been a lack of transparency, poor communication, and no meaningful progress updates, which has significantly undermined my confidence in the organisation. I also strongly object to public funds being used to commission Beaufort Research to conduct a survey when there are already 37 one-star reviews on Trustpilot, raising serious concerns about delays and service standards. As a taxpayer, I believe resources should be focused on resolving complaints efficiently and restoring public trust, not on commissioning external research while complainants continue to experience unacceptable delays. Don't waste your time on this bunch of parasites. How have the key performance indicators been measured to ensure that they are fit for purpose

This company is corrupt, And time waste. Do not bother with them.

Ombudsman Tax Dodge Supported by a Parasitic Government !
And the Government in this Country is Part of the Organised Crime
Making Money by Stealing from the Tax Payers

Monmouthshire housing association have broken private and confidential information code of conduct yet no one does anything about this. Monmouthshire housing association have blackmailed, tortured, harassed, no done repairs since November 2021 to a disabled residents property, from door smashed in 3/3/2025 mha claim they'll replace it 3/9/2021 six months disabled residents property was left unsafe and unsecured. Exchange forms filled out June, mha refuse to add information for disabled resident to track progress, mha refuse to communicate during exchange progress, both in exchange are extremely distressed as mha continue their revolting behaviour towards disabled resident and their future resident. Yet the Welsh ombudsman stand by these abusers and do nothing. Still waiting for move date from corupt Monmouthshire housing association, the most disgusting and vile so called social housing of wales, UK.

There is no impartiality in the ombudsman. They accidentally admitted that they don't read any of the patient's information before making a decision in the health board’s favour. So, the health board frames the complaints the way they want, answers them the way they want, and the ombudsman signs off on it as if it’s acceptable.

This is what happens when people have absolute job security. The customer is never right, because the ombudsman and the health board never have to be wrong—there is no accountability for them. This stops a service from being a service and turns it into a "them vs. us" culture. Our NHS has become an abuse factory.

Absolutely useless organisation! Sided with the council and didn’t consider the complaint whatsoever.A government quango and a waste of tax payers money!!

Only one word to describe the Welsh OMBUDSMANS OFFICE is that they should be defunded immediately ,They are just a puppet front for the Corrupt Welsh Government and South Wales Police and NEATHPORTTALBOT COUNTYCOUNCIL in which full factual evidence produced for PERVERTING THE COURSE OF JUSTICE AND MISCONDUCT IN OFFICE and totally ignored these serious Complaints

A Survey Company contacted me on behalf of
the Public Sector Welsh Ombudsman to identify
Their handling of my case , in my opinion, a waste of Welsh taxpayer money. Trustpilot has enough opinions about their shortcomings without funding these wasteful surveys. Trustpilot identifies what the Public thinks of these parasites' job worths
who strengthen their support for those they are supposed to investigate
When public services are not held accountable and public standards are not raised, the public services and employees in Wales may suffer from subpar performance. To raise standards, I can recommend a good book: The Welsh Ombudsman might find it worthwhile to read Philip Crosby's Zero Defects because, according to their Trustpilot evaluation, they are failing the Welsh Public by not doing their job

Having provided the ombudsman with significant evidence they chose to introduce their own version of that evidence to justify their decision not to pursue the matter.
When a formal review of the decision was requested the reviewing officer ,despite being offered clear facts as to why the original decision was incorrect and that the evidence had not been considered properly supported their own member of staff.
It is clear that my experience is reflected in the content of other reviews .
I spent a considerable amount of time presenting clear evidence and the response I received was based on an alternative version of the events not supported by any evidence and made up by the person responding.
My advice is to not waste your time with this public body as they in my experience have no interest in investigating complaints but spend their time presenting flawed reasons as to why they should not do so.
It is highly surprising that they do not have an appeals process and then refuse to engage in any further dialogue .
Very disappointing experience with a very costly and in my experience ineffective public body.

The reviews here left by others accurately describes my experience with PSOW.
I was advised by take my housing disrepair issue to them by Shelter Cymru and CAB.
Months went by before a ‘case worker’ was appointed (I suspect only when I was chasing them up) only to be told that my complaint to them could not be considered because it was ‘premature’ because the housing company had a 2 stage complaint process - which they’d neglected to inform me. But the PSOW in their wisdom had informed the housing association directly of this and had passed a full copy of my complaint to them without any prior dialogue with me first! In doing so they had shared my mobile number with the housing association putting me of further risk of abusive phone calls from them (the ICO sanctioned the housing association in the past for this). When I complained to the PSOW about this data breach, all they did were tell me I ticked a box consenting that the MAY be allowed to share the details.
YOU EITHER ARE A CASE OF THEIRS, OR NOT, if my complaint was premature THEN DON’T INTERFERE- return the matter to me, DO NOT COLLUDE.
I should have gone straight to a no win no fee legal company for redress.
Now I’ve had to complain about the PSOW for breach of Data to the ICO.
The PSOW are providing a disservice to the nation.

Response to Ombudsman to be used as tool of review and teaching and guidance in Common Law groups.
Thank you for your email but I am at a loss as to how you came to the conclusion that the complaint was about a PCN rather than the obstructive attitude of Swansea City Council, their refusal to follow legislation.and their refusal to name the person who issued this illegal fine which contravenes The Fraud Act 2006 s.4 (2) and the Nolan Principles. 'Parking Services' is not a valid name and even at that initial stage the issuance of a demand for money by an unnamed person is not only a malicious communication but demanding money with menaces.
I have no reason to appeal a PCN as they are fines and therefore illegal before a court conviction (Bill of Rights 1688 article 12) and the Council has no authority. to act as a court and issue one (Local Government Act 1888 s.78).

As the Council had directed their PCN at the wrong person since we were neither owner or registered keeper of the car in question then we do not expect to have to appeal something where the council cannot have a chose in action or valid complaint in the first place..
The demand to provide and prove private medical information also contravenes the Equality Act 2010. There is no requirement on anyone's part to do that.

These were included in my complaint, the reference to the PCN merely background information so that you could see how the contraventions by the council could be evidenced.

Most Ombudsmen actually return a draft decision to the complainant for comment before dismissing it and informing the council of the decision. This does not appear to have been undertaken.
.
You will note from my initial form that I requested the return of the documents which were sent to you. Currently I I have not received these. Please return at your earliest convenience. .