OMEGA Watches Reviews 

I visited the Bullring Birmingham branch and was looked after by Mohammed who went above and beyond with the service. Love my purchase. Many thanks.

Recently sent my Speedmaster professional watch (moonwatch) back under the guarantee to repair due to their being an issue with the chronograph. Omega repaired and fixed issue efficiently and with impeccable service throughout. Packaging on return was also amazing.

Couldn’t ask for a better service from Omega and wouldn’t expect any less from a high quality watch manufacturer.

This is a complaint in regards to service repairs to my watch that is currently in for service.
- On 1/23/2023 . Omega service center in Miami received my Seamaster ref# 21090422001001. I sent it in for a bezel repair as the the lume on the 40 had come off and part of the clasp had fallen off. The service department repaired the clasp but not the bezel.
- On 6/14/2023 the service center in Miami had received the same watch to repair/ replace the bezel
- Upon receiving my watch after the completion of service I put the watch on only to have it fall off my wrist due to the wrong size spring bar being installed by an Omega technician. Upon falling of my wrist, the two lugs at the 12 o’clock side were damaged. The inside corners of the two lugs are flattened which is not only unsightly but will interfere with movement of the bracelet on the springbar.
I also noticed on the bezel, the lumed jewel at the 12 o’clock position in the triangle is not at all centered.This needs to be fixed!
I contacted customer service and made them aware of the issues. I also sent an email noting the repairs that need to be made. I sent the watch back to customer service with clearly typed details on what needs repair with photos in the box. About a week later I received notice that my watch was received and that the clasp was the only thing needed to be replaced. This is very frustrating considering the clasp is fine and none of the reasons I sent the watch in for repair were being addressed. I now have zero confidence in the ability of the omega service center in Miami to repair my watch.
I contacted omega service center two more times before they put the necessary repairs under the service number. However i still have very low confidence in omegas ability to repair the lugs to the original condition before their mistake as they state they are going to refinish the case. The whole case does not need refinishing.

“I would like the lugs to be fixed with out excessive polishing as polishing out the flat corners would most likely require excessive polishing which would ruin the dimensional aesthetics of the watch.” “(Please contact me with the plan to address the lugs!)

Update. 11/6/2023
They replaced the case of the watch as well as the sapphire crystal which I thought was fine. They replaced the waterproof seals and bezel as well. The watch was returned to me sooner than the quoted date.

Very unflexible service and overpriced Watch services that they Will not specify. Will not buy omegA again.

The new Omega Moonwatch collection is what I imagine a perfect chronograph should look like.
It goes with a multitude of colors and straps. Considering the history of the model, it is totally worth every penny.

We love watches!
So when we had a small issue with an accessory we contacted Omega CS and were royally looked after by Victoria Clarke.
The matter was dealt with so professionally and in a very timely manner.
Overall our already high regard for Omega has been enhanced and in representing the brand Victoria has been a pleasure to correspond with.
I'd happily give Six Stars!
Ray T.

Omega seamaster 300 is far more superior for me than Rolex submariner. And it is a lot cheaper.
The dial has more details and is much more complicated to manufacture. Probably my favorite watch of all time.

Omega ladymatic watch took in for .hair repair and service. It took 10 months for me to get my watch back. I have worn it for three weeks and it has stopped working. I have been told no idea how long it will take to repair. Avoid omega at all costs especially when you buy a very expensive watch

I turned in my Speedmaster Moonwatch to an authorized retailer in Washington DC area for repair in February and it was shipped to Switzerland. It is now end of July and I am still waiting to get it back. 6+ months to repair a watch is ridiculous.
I started discouraging friends from buying an Omega.

I visited the Omega boutique at St. Anns Square in Manchester just to enquire if they could take a link out of my Omega bracelet. 1 hour later I left the shop a very happy man. Not only did they alter my bracelet for nothing, but I was offered refreshments, brilliant conversation & an invite to a food & drink promotional night…….Excellent…!!

I reached out to Omega's customer support and they managed to solve my issue. Thank you to everyone that helped me!

Brought a plant ocean 2 years ago still go strong, great watch and great experience. Michael spiers

Omega Boutique in Birmingham provided me and my wife with fantastic customer service and after sales in particular Natalie Bond excellent advice without over selling the products and definitely no cheap sales pressure a true quality performance we will be back
Thanks very much

At 52 years of age I can with confidence say that my experience of purchasing and owning a brand new 2020 Omega Seamaster Planet Ocean Chronograph has been one of the most frustrating miserable mistakes of my life. A minimum of 6 months to repair this watch (second time it's been sent away owing to failure) to name one of the many frustrations. The watch has been with the Omega approved repairer for 10 months now.
Never ever consider buying one of these watches. One big $14k mistake.

Same watch, same issue 3 years apart. First full service i paid $1000AUD lasted 3 years exact same issue happened. Now they want to charge $1600 and i have to wait 8 months!! I have 2 Omega watches.im selling both and buying another brand that supports thier product. So dissapointing. I loved my watch untill this experience.

Never buying an Omega watch ever again. Plenty of other choices with better customer service. Their flagship stores treat existing customers like an inconvenience.

I bought an Omega Planet Ocean while I was on holiday in Paris in Nov 2022. After a few days of wearing it, I noticed a significant hand misalignment. I was not able to return the watch to the store I bought it from because I was travelling. However, I did bring the watch to an Omega boutique when I returned to the UK. The man at the boutique dismissed my concerns so I spend some time taking photographs as evidence. I then took the watch to a different boutique and it was sent off for service in December 2022. The watch came back to the store in Feb 2023 after 2 months. The service centre reported it as being repaired but I immediately noted the defect was still there. It was sent back to the service centre on that same day, for a second time. I was told it would not take as long because it was a return job. The watch came back 3 months later, which is longer than the first time. Again the defect still has not been corrected. Omega refused to give me a refund or replacement. They sent the watch back to the service centre for a 3rd time.
In summary, it has been 6 months since I paid for the watch and I still do not have it in my possession in satifactory working condition. The watch has spent the majority of the time with Omega’s service centre.
I will be taking legal action against Omega as this is a violation of the consumers rights act.
Do not buy any product from Omega as they have poor quality control, poor watch makers at the service centre, and poor customer service.

Great watch but the crown has become defective within 4 years. While this watch is still within the warranty period, I am being told a repaid will take 6-7 months!! This is absolutely atrocious and unacceptable!

More than 6 months for a service .....Omega Southampton UK....ridiculous!