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Omnia Outsourcing Reviews 161

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TrustScore 3 out of 5

3.0

Payroll Service
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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were somewhat happy with their experience overall. Many customers report significant issues with payments, noting that they were often incorrect, delayed, or entirely missed, leading to unexpected tax deductions and financial difficulties. People also express considerable frustration with the company's contact methods, finding it nearly impossible to reach anyone via phone or email, with calls often going unanswered or unreturned. However, some customers were satisfied with the staff, describing them as helpful, professional, and efficient in resolving queries. These positive experiences often highlight specific individuals who provided excellent support and clear communication.

What people talk about most

Payment

Users describe negative interactions with payment, citing frequent issues such as not being paid on time,... See more

Staff

People report ambiguous experiences with staff. Many customers praise individual staff members for being... See more

Customer communications

Consumers find contact to be a source of frustration. Many reviewers report that it is impossible to reach... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise specific agents for being... See more

Response time

Customers frequently express dissatisfaction with response times. Many report that calls are not answered or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Similar to another reviewer below, I was also transferred over to Omnia from Churchill Knight with about a week's notice. Whilst I got paid on time, it was not communicated by either Churchill Knig... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Izzy regarding my contract of pay. After learning my agency were not providing me with professional manor. I contacted Izzy. I must say that I have never been dealt with so f... See more

Rated 5 out of 5 stars

Amazing..polite,informative,courteous and professional..needed information which was provided in a speedy and timely manner. Big thanks to Beth and all at omnia..would recommend them in a heartbeat

Rated 5 out of 5 stars

I was previously with Churchill and transferred to Omnia. I’ve actually had a really good experience with Omnia so far. The staff have been very friendly and helpful, and payments have always been mad... See more

Company details

  1. Payroll Service

Written by the company

Omnia is a professional outsourced business partner that helps by taking care of employment and payroll needs, be it temporary or permanent staff. We work with SMEs, Contractors and Recruitment businesses and our focus is on delivering quality, backed up by excellent service and relationships.

Contact info

3.0

Average

TrustScore 3 out of 5

161 reviews

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Replied to 8% of negative reviews

Typically replies within 24 hours

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