One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Especially for beginners, one.com offers powerful tool-packages. So far, I found there everything I've been looking for. I really enjoyed the website builder kit. It was intuitive and simple, awesome... See more
Company replied
Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Hig... See more
Company replied
One.com seriously have some of THE BEST customer service help chats out there - Iraida was helping in the chat support and they were able to locate exactly what went wrong, communicate to me the steps... See more
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Company details
About one.com
Information provided by various external sources
one.com is a leading European provider of web hosting and other related web services. Founded in 2002, one.com now provides over 1.5 million customers around the world with our famously easy-to-use services.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Contact info
Denmark
- service@one.com
- www.one.com
4.4
Excellent
24K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from one.com
Hi Mrs. R Shaw,
Thank you for your kind feedback! We're thrilled to hear that you're happy with our hosting service. It's wonderful to have you with us, and we truly appreciate your trust and support. We're always here whenever you need assistance!
Best Regards,
Raniel / one.com
I love the support and always recommend…
I love the support and always recommend others to one.com due to your seamless support. I hade issues with DNS and it went very smooth.
June 11, 2026
Unprompted review
Reply from one.com
Hi Sashi,
Thank you for your review and feedback!
We are glad to hear that you are happy with our customer support and that your DNS issues have been resolved!
If you ever need assistance again, we’re always here to help!
Best Regards,
Sifra/one.com
They always provide excellent service…
They always provide excellent service and help me in the best way possible.
June 11, 2026
Unprompted review
Reply from one.com
Hi Emma,
Thank you for your review and feedback!
We are glad to hear that you are happy with our customer support!
If you ever need assistance again, we’re always here to help!
Best Regards,
Sifra/one.com
Thanks
Thanks, friendly, easy access and good service for everyone thanks again
June 9, 2026
Unprompted review
Reply from one.com
Hello!
Thank you for your review and feedback!
We are glad to hear that you are happy with our services!
If you ever need assistance again, we’re always here to help!
Best Regards,
Sifra/one.com
Reply from one.com
Hello Christian,
Thank you for your review and feedback!
We are glad to hear that Ralph M was able to solve your problems lightning fast!
If you ever need assistance again, we’re always here to help!
Best Regards,
Sifra/one.com
Thank you Jahzeel for you help
Thank you Jahzeel for you help! You have really helped me out.
June 10, 2026
Unprompted review
Reply from one.com
Hello Mark,
Thank you for your review and feedback!
We are glad to hear that you are happy with the help of Jahzeel!
If you ever need assistance again, we’re always here to help!
Best Regards,
Sifra/one.com
Been using one.com for nearly ten years…
Been using one.com for nearly ten years and it’s been all good. Support have been quick to respond the one or two times I’ve had a question.
June 9, 2026
Unprompted review
Reply from one.com
Hi Mattias,
Thank you for your loyalty and for sharing your experience! We're delighted to hear that you've been with one.com for nearly ten years and that your experience has been consistently positive. It's great to know that, whenever you've needed assistance, our support team has been quick to respond and help. We truly appreciate your continued trust and support!
Best Regards,
Raniel / one.com
Superhelpful and very professional
Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Highly recommending One.com!
June 9, 2026
Unprompted review
Reply from one.com
Hi Monica,
Thank you for the wonderful feedback! We're thrilled to hear that Ralph M provided such patient, professional, and thorough support. Following up and ensuring everything is working as expected is an important part of the service we strive to deliver, and we're glad he was able to make everything crystal clear for you. We truly appreciate your recommendation and your trust in one.com!
Best Regards,
Raniel / one.com
Michael companies name is FYIHebbo…
Michael companies name is FYIHebbo invester
June 9, 2026
Unprompted review
Reply from one.com
Hi Ihab,
We're delighted to hear that you had a positive experience with our service. Your support means a lot to us, and we look forward to assisting you again in the future.
Best Regards,
Raniel / one.com
Churlyn was super helpful and helped me…
Churlyn was super helpful and helped me to sort out my issues and queries for one.com. Thanks.
June 9, 2026
Unprompted review
Reply from one.com
Hi André,
Thank you for your kind feedback! We're delighted to hear that Churlyn was able to help you sort out your issues and answer your questions. We'll be sure to share your appreciation with her. Thank you for choosing one.com, and we're always here whenever you need assistance! 😊
Best Regards,
Raniel / one.com
very responsive with immediate result
June 9, 2026
Unprompted review
Reply from one.com
Hi BD,
Thank you for your feedback! We're glad to hear that Marcelo was very responsive and able to deliver an immediate solution. We'll be sure to pass along your kind words to him. We appreciate your support and are always here to help!
Best Regards,
Raniel / one.com
I am an admin on one.com and they frustrate us!
I am an administrator of a handful of domains. They are now forcing us to work and update while permitting them to do what it is they want us to do, some kind of setting of some PHP version on each domain. They are taking us hostage, and demanding USD 29 per month if we, who have not asked them to give us "Extended PHP support" are doing some complicated setting and spending our time on this. They have this modern style AI-edited sweet-talk, but behind the scene, we are forced to sit and do updates, or pay an exorbitant price for what they want us to do. Here is their emails, where they excuse themselves that oooh there is security issues, and oooh, technical issues.
I have written to them that they can upgrade or not, do what ever they want, because I do not have the time or technical insight to deal with this, and I do not get paid for all these instigated things they want done.
Here is their writing. Outrageous and unacceptable. We are terminating with them unless they go back to former times much more friendly and non-interfering ways of hosting. Yak.
Thank you for reaching out and for being with One.com for so many years. I understand you want us to switch all your sites to the newest PHP version and remove the extra costs.
I’m afraid I can’t change the PHP version or disable PHP Extended Support from here, even with your permission. For security and technical reasons, the system only allows you to change PHP from your Control Panel. That’s why the add-on clearly states: “Customer must upgrade PHP in Control Panel… This service can NOT be credited.”
You can update each affected domain (dash.yt, rain.yt, choop.one, oco.energy, skyfi.energy, skyfi.zone) like this:
Go to (trustpilot disallow links) and log in.
Open Advanced settings → PHP (& subdomains).
For each (sub)domain that still shows an Expired PHP version, click Edit.
Select the PHP version marked Latest stable.
Click Update.
Once all (sub)domains on a domain use a supported version, PHP Extended Support for that domain is removed automatically and no new charges will be created.
At the moment there are still unpaid PHP Extended Support invoices on your account:
39.95 USD in total (5 × 7.99 USD)
138.00 DKK in total (2 × 69.00 DKK)
These amounts are still due and I’m not able to cancel or credit them because of the terms of that add-on.
If you’d like someone to stay with you while you do this, you can contact us via our 24/7 live chat here: (trustpilot dont allow links) and ask the agent to walk you through switching each domain to Latest stable PHP.
If anything in the steps above is unclear, please let me know what you’re stuck on specifically and I’ll clarify it.
Best regards,
June 9, 2026
Unprompted review
she's been very kind and efficient
June 8, 2026
Unprompted review
Reply from one.com
Hi Camilla,
Thank you for your kind feedback! We're delighted to hear that she was both kind and efficient in assisting you. We'll be sure to share your appreciation with her. Thank you for choosing one.com!
Best Regards,
Raniel / one.com
Great and on time!
June 8, 2026
Unprompted review
Reply from one.com
Hi Michael,
Thank you for your feedback! We're delighted to hear that you received great support right when you needed it. Providing timely and effective assistance is our goal, and we truly appreciate your kind words.
Best Regards,
Raniel / one.com
Problem solved
June 8, 2026
Unprompted review
Reply from one.com
Hi M Wozniak,
Thank you for your kind feedback! We appreciate your kind words and are happy we could assist. Please don't hesitate to reach out should you need assistance again.
Best Regards,
Jenalynne / one.com
Best Regards,
Jenalynne
excellent customer support
the customer support on chat has improved tremendously and they are awesome attended and resolved all my queries promptly. Their Service and Solution was quick.
June 8, 2026
Unprompted review
Reply from one.com
Hi Ali,
Thank you for your fantastic feedback! We're delighted to hear that you've noticed such an improvement in our chat support experience. It's great to know that your queries were handled promptly and that you received quick service and effective solutions. We truly appreciate your kind words and your continued support!
Best Regards,
Raniel / one.com
Candy was very helpful
Candy was very helpful, took care of my request quickly and efficiently.
Great service!
June 8, 2026
Unprompted review
Reply from one.com
Hi Marc Dalla-Riva,
Thank you so much for your kind feedback! We’re glad to hear Candy was able to assist you quickly and efficiently. We truly appreciate your support and look forward to serving you again!
Best Regards,
Jenalynne / one.com
Best Regards,
Jenalynne
very supportive
June 7, 2026
Unprompted review
Reply from one.com
Hello Muhámmád,
Thank you for the 5-star review.
Being there for our customers is something we take to heart, and knowing that you felt that support makes everything worthwhile. We are always just a message away whenever you need us.
Best regards,
Jennifer/one.com
Care
Care, empathy, attention, understanding have been a great experience. Thé team is always willing to assist yiou in anything you need.
June 7, 2026
Unprompted review
Reply from one.com
Hello Luis,
Thank you so much for this wonderful feedback! We are truly happy to hear that you felt supported throughout your experience. Our team genuinely loves helping, and knowing that it made a difference to you means a lot to us. We are always here whenever you need us!
Best regards,
Jennifer/one.com
As always
As always, they gave me great advice and resolved my issue regarding a fraudulent payment request.
June 7, 2026
Unprompted review
Reply from one.com
Hi Petter,
Thank you for the 5-star review.
We appreciate you for taking the time to share your positive experience in this community. We are glad that we were able to help you navigate that situation and get it resolved.
Best regards,
Jennifer/one.com
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