One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient, consistently going above and beyond to assist, especially first-time buyers. The service is often described as seamless, efficient, and comprehensive, covering mortgages, insurance, and even solicitor recommendations. Reviewers highlight excellent customer service, noting clear explanations, quick responses, and continuous support throughout the entire process. The consistent positive feedback underscores a highly recommended experience for those seeking assistance with their financial and property needs.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific team members for their exceptional... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage Broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to thank one2one with all…

I would like to thank one2one with all there help with everything they talked me through everything if I dident understand anything they would explain it all to me one2one as got to be one of the best 10/10 well done .

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Zack and the team at One2One were…

Zack and the team at One2One were absolutely fantastic at helping me with my remortgage. They kept me well informed throughout the whole process and always took the time to answer any queries. I really can’t recommend them enough!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and a great help!

Niall was super helpful in going through the process with me! He made getting the mortgage application and approval nice and seamless as well as going through the insurance policies I need as a first time buyer. Every step of the process was clear and set out in digestible way, I highly recommend!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Strongly recommended!

Couldn’t ask for more they were always responsive and helpful even beyond working hours. The process was made really easy especially for a first time buyer. Would definitely recommend.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

We just bought our first house and one2one mortgages made it extremely easy process. Zac was there from the start and helped us sort everything out from the morgage to all our insurances that we would need. Even when our completion dates kept changing he was able to rearrange the dates for everything to start. Being first time buyers we felt he explained everything with great detail and made us feel at ease with everything. Would highly recommend using them and we will be using them wheb our current mortgage deal finishes. We can't thank you enough for everything you did

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Zac at one2one

Zac was very helpful in setting up the next stage of our mortgage journey, highly recommend him to anyone very professional service

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Zack has been amazing

Zack has been amazing. He has made the whole process so easy.
He was very knowledgeable and helpful with us renewing our mortgage.
I would highly recommend him!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage adviser

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recommendations he made for our mortgage and life/home insurance quotes and put us at ease as first time buyers. We look forward to coming back in a couple of years to renew our mortgage and would highly recommend him for anyone looking for a mortgage!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you One2One

Zach and the team at One2One mortgages were really helpful and knowledgeable during our remortgage process. Thank you for all your support and making this process as easy as possible.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Zack made the whole process really easy…

Zack made the whole process really easy from start to finish. Anytime I had a question, he was quick to help and explain things clearly. Super easy to deal with, very knowledgeable, and genuinely helpful throughout. Would 100% recommend — great service all round.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience!

I had an excellent experience working with my mortgage advisor, Zack, throughout my house-buying process. As a first-time buyer, I had many questions, but Zack was patient, knowledgeable, and took the time to explain everything clearly at each stage. He made what could have been a stressful process feel smooth and manageable.

Zack was always professional, responsive, and genuinely supportive, ensuring I felt confident in every decision. I’m extremely grateful for his guidance and would highly recommend him, especially to other first-time buyers.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

A great team to have working on our case!

Zack has been working with us the moment we started our buying process, he made it a smooth and easy process and helped us understand each step of the process , I can’t thank him and his team enough with all the support throughout this time , I would 100% especially if you are a first time buyer like me and my partner, we managed to get our mortgage and insurance planned early which allowed the process to move faster as well as stress free. Zack also helped provide a trustworthy and reliable team of solicitors who has been working non-stop to help us get move in ready.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

For a first time buyer and not having…

10/10 service from Zack!

For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’t understand and always going above and beyond to get things done and sorted - Honestly made the whole experience a breeze and couldn’t thank him enough, so patient, so knowledgeable and I highly recommend! 10/10, Zacks the man to go too! 👌

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Absolutely amazing service and communication from start to finish! We couldn’t be more thankful to Amy, Liza, and Niall for such a smooth process with our mortgage.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and very helpful

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and timely manner. Easy to contact as they set a WhatsApp group for me. Also they are eager to help with getting quotes for home and health insurance. As a first time buyer I would highly recommend going to see one2one.

November 4, 2025
Unprompted review

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