OneAdvanced Reviews 628

Ravi assisted me with a number of queries and was knowledgeable,, helpful, well-mannered and courteous.

I’ve had the pleasure of working with Denisa from OneAdvanced on several complex system and integration topics, and the experience has been consistently positive. Denisa is highly professional, responsive, and clearly knowledgeable in her area, particularly when working through detailed issues related to quoting and order processing.
She communicates clearly, takes the time to understand the problem fully, and follows through with well‑thought‑out solutions. What stands out most is her collaborative approach — discussions are always constructive and focused on finding the right outcome rather than just a quick fix.
Denisa has been a reliable point of contact and a real asset to the work we’ve done with OneAdvanced. I’d be very happy to work with her again and would recommend her without hesitation.

Substandard customer support. Submitted a support request two weeks ago and it is still unresolved. Made a formal complaint twice and still not resolved.

Unable to speak to anyone. Beyond frustrating and unacceptable.

Tickets are closed when issues aren't fully resolved.

The team needs to work on their communication with customers, asking for feedback from the customer only to ignore the comments and close the tickets is poor.

We had a technical difficulty which was smoothly dealt with by a Teams call with all participants to resolve the issue. Great customer service

Thanks to Mani and Daniel for support with changes to the system - they were both quick to reply and had good understanding of the system to make fixes and changes for me.

Prosolution is one of the best databases that we have used. When problems arise customer support is excellent, and is usually sorted the same day

Great support and very helpful team member Manikanta. The issue was resolved and communication was excellent. Thank you!

We are an existing OneAdvanced customer using the Smart Assessor/BKSB/PICS platforms. We have had ongoing issues since OneAdvanced took over particularly in regard to communication and customer service.
Since early January we have been unable to elicit a response from them. Our account manager has cancelled meetings, and does not respond, nor does his line manager. We have also called and emailed Luke Sadler (named contacted on Trustpilot) but again no response. We have also rung sales and been promised a call back/meeting but again no response.
We have also been left using an outdated platform, with no efforts made to integrate us onto their advertised updated system, despite reassures that this would occur over a year ago.
This situation is now significantly impacting our ability to make both operational and strategic decisions regarding our business and has placed us in a completely untenable position.
We would not recommend working with this company.

Aparna Jha provided:
Quick solution and response time, The case was resolved quickly.

We had an issue with DB Capture, spoke to John M and Murty M - they resolved in a very timely manner.
Appreciate the help.
Colin

This is a shout out for Melissa Burton who went above and beyond to resolve a problem for us. Great customer service!

The support we have had throughout, particularly from Jasmine, has been consistently very good. Fast, effective and very helpful when needed.

The support team have always been incredibly helpful, offering clear, straightforward guidance that ensures issues are resolved quickly.

Harshith fixed the issue i had with the system. He was very helpful. He went out of his way to help.

Fantastic support particularly from Jasmine who has supported us in the most efficient manner we could have asked for. She is extremely patient and knowledgeable and we really appreciate her skills. Thank you on behalf of the whole team, you are a huge asset to OneAdvanced.

Maria from Advanced is always happy to help quickly resolve my cases. She is very knowledgeable and extremely helpful.

I needed to add a new field to an existing panel. Harshith Raju was amazing, his knowledge and calm manner was reassuring. We did have a few small problems but Harshith calmly resolved them.
Thank you Harshith.

Harshith Raju proactively followed up on a previous ticket to check progress and helped me with a new issue. As always his technical knowledge got right to the problem and it was quickly resolved.