OneAdvanced Reviews 628

I was on a call with Harshith Raju regarding the New Tab in our employee details section on TMS. He was extremely helpful throughout the process. Not only did he resolve the issue promptly, but he was also patient, calm, and professional. The entire interaction was friendly and pleasant.

Harshith Raju, helped me resolve an issue with the holiday year. I joined a Teams call with him, he explaned what I needed to do and also when that did not work the next steps. The issue was resolved sucessfully.

Worked with Murty to resolve a complex technical issue that required a significant amount of troubleshooting

Murty was thorough, patient and clearly very knowledgeable

He took the time to understand the problem, kept us informed throughout and explained the cause and resolution in a clear to understand way

Communication was consistent and professional and the issue was fully resolved

Overall, a very positive experience

Some in support, e.g. Carl, are fantastic (5+stars). Great communications and spending the time to understand, provide advice, and resolve any issues.

Nicole Quigley & Harshith Raju were extremely helpful when we tried to process year end rollforward. They were on hand to help out with any issues that we experienced.

Chris from the P4W accounts team was really helpful and went the extra mile to fully resolve the query

Have been with One Advanced via my workplace for many years and through changes in layouts/systems etc I have found them to be approachable, friendly and helpful which of course are 3 attributes really required by service providers.

I recently had the pleasure of being assisted by Roopashree Rajendra at OneAdvanced regarding some Docman queries. I want to clarify that my needs were related to general training and advice rather than any fault with the product itself.

Roopashree was incredibly patient throughout the process. She provided precise, clear, step-by-step instructions that made complex points easy to follow. What stood out most was her willingness to listen and truly understand my specific issues before jumping to a solution. I would highly recommend her expertise and will certainly be asking for her assistance specifically should I need help in the future.

The ticket raised was responded very quickly.
The professionalism was excellent and was satisfied with the results.
Amarhi B is a star*

We have received excellent help on numerous occasions from the team at OneAdvanced

We spoke to Umair regarding the year end process and difficulties we were experiencing. Umair was professional, helpful and very clear in his instructions. The problem was rectified promptly. Many thanks

Marvin and Shruti were very helpful during the process to solve couple of issues we had.

The excellent work carried out by Nathaniel Whittingham in assisting my colleague throughout Monday 26/01/2026.

Very poor service. Unable to contact via portal or telephone since the new platform was introduced. The system collections failed and no way to get any support.

We had a particularly challenging case where new software was not working as expected, and both Harshith and Libby provided exceptional support throughout. Harshith was consistently proactive, involving senior stakeholders where appropriate and strongly advocating for us as clients. He communicated our issues clearly and effectively, ensuring we received the correct level of support and attention.

Libby was brought in after our support desk ticket had been open for some time and was able to diagnose and resolve the issue in less than 24 hours, which was greatly appreciated. Both Harshith and Libby were really professional, and we especially valued their willingness to call us directly to work through the problem. This made communication much easier and allowed us to collaborate efficiently on potential resolutions. Overall, their support made a difficult situation far more manageable - thank you to the team!

I had an issue with our TMS after the year end process and i raised the ticket and this was picked up within minutes by Harshith Raju who swiftly arranged a call.

The call was a very positive experience - Harshith was super knowledgeable and troubleshooted with me until he uncovered the issue.

Problem to solution in less than half an hour :)

Support staff were professional, extremely knowledgeable and friendly. All round a positive experience

Harshith was very helpful in responding to my ticket query and he was able to explain and complete my ticket in a very efficient and friendly manner during our call.

We had a very poor experience with this company during the end-of-life of Business Cloud Essentials.

As the service was being withdrawn, we were effectively left with no practical alternative but to continue using them short-term while our data was still hosted. During this period, the cost of the service was suddenly DOUBLED despite the product itself being discontinued and offering diminishing value.

Access to our own business data felt conditional on accepting the increased fees, which placed us in an extremely difficult position operationally. There was little flexibility or meaningful support to help us transition away in a reasonable or fair manner.

For a service provider handling critical business data, we expected clearer communication, fairer pricing during wind-down, and genuine support during migration. Unfortunately, that was not our experience, and we would not choose to work with this company again.