I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited. After p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... See more
Company replied
Easy to order, had to order 3 pieces to reach min value prior to checking out which was a bit of an inconvenience. Ordered late on the Wednesday and received items the very next day which was quicker... See more
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Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish. Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Every... See more
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Company details
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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Twin pack of Motorola xt420's
Twin pack of Motorola xt420's. Quality radio's, great service & price. Fast delivery. Top seller!
July 21, 2025
Reply from Onedirect
Hi William,
Many thanks for your positive feedback.
It's fantastic that you had such a great experience with your order.
We're delighted our team could provide quality equipment at competitive prices while maintaining swift dispatch times. Our logistics partners work hard to ensure prompt deliveries and we're glad this met your expectations.
We hope to see you again soon.
Take care,
The Onedirect Team
Ordered a month ago and still no news..
Ordered my goods a month ago and still not received. Contacted customer services 3 times now and still no update on where my goods are. Poor communication and service
June 30, 2025
Reply from Onedirect
Hi Ollie,
We’re very sorry for the poor experience and the lack of communication you had to go through. Unfortunately, your original order was coming from our supplier and we weren’t receiving timely updates from them, which caused the delay.
To resolve this, we placed a replacement order which was shipped and successfully delivered. We sincerely apologize for the inconvenience this situation caused and thank you for your patience while we worked to get this sorted for you.
Kind regards,
The Onedirect Team
Scratches on plastic casing
Scratches on plastic casing, contacted to inform but no response
July 18, 2025
Reply from Onedirect
Hi Angela,
Thank you for your review.
We are truly sorry for the situation and that you received the product in this condition. We tried to reach you by phone but were unable to get through. We couldn’t find any email or return request from you in our system. Please contact us at contact@onedirect.co.uk so we can assist you directly.
Kind regards,
The Onedirect Team.
Speedy and efficient delivery
Speedy and efficient delivery. Also, lovely person I spoke to on the phone about my delivery.
July 10, 2025
Reply from Onedirect
Dear Guest,
Thank you for your feedback.
We are delighted to hear about your experience with our services.
It's wonderful that you appreciated both our swift delivery process and the quality of assistance provided during your phone consultation. Our team takes pride in maintaining efficient dispatch times while ensuring every customer interaction reflects our commitment to thoughtful service.
We look forward to having you drop in again in the future.
Best wishes,
The Onedirect Team
Reply from Onedirect
Hi Matthew,
Thank you for taking the time to share your feedback.
It's fantastic to hear about your positive experience with Onedirect.
We're particularly pleased you highlighted both our speedy delivery and competitive pricing. Ensuring fast order fulfillment and great value remains a key priority for our team as we serve businesses across the UK.
We hope to support your telecoms needs again soon.
Kind regards,
The Onedirect Team
Reply from Onedirect
Hi Ed,
Thank you for your review.
We're delighted to hear you appreciated our efficient service and competitive pricing. Providing swift delivery options and value for money remains a priority in serving our customers.
We look forward to serving you again.
Best wishes,
The Onedirect Team
Reply from Onedirect
Hi Catherine,
Thank you for your feedback on your experience with us.
We're delighted to hear about your positive experience with Onedirect.co.uk.
It's rewarding to know our team provided prompt assistance and straightforward solutions during your order process. We take pride in maintaining efficient service while keeping interactions simple and stress-free for our customers.
We look forward to serving you again.
Best wishes,
The Onedirect Team
Reply from Onedirect
Hi Barry,
Thank you for your feedback.
It’s wonderful to hear that your experience with us was so positive.
We’re delighted our efficient delivery met your expectations and that you found our pricing competitive. Providing reliable service and value remains our priority for all customers.
We hope to have the opportunity to serve you again.
Best regards,
The Onedirect Team
Hugely recommended
Great service, product shipped on time and arrived in mint condition.
June 18, 2025
Reply from Onedirect
Dear Michael,
Thank you for taking the time to share your feedback with us.
We're delighted to hear about your positive experience with Onedirect.co.uk.
It's rewarding to know our service met your expectations and that your order arrived promptly while maintaining its pristine quality. Our team takes particular care in packaging and coordinating with reliable delivery partners to ensure items reach customers in perfect condition.
We look forward to serving your future telecom needs.
Best regards,
The Onedirect Team
Almost perfect...
The website was easy to navigate and the items ordered arrived on time.
There was good information supplied on the website.
Overall, I made two repeat orders.
I deducted one star, as there was no information supplied about delivery, so the items turned up each time unannounced when I could have been out.
June 25, 2025
Reply from Onedirect
Hi David,
Thank you for sharing your experience with Onedirect.
We're pleased to hear you found our website straightforward to use and the product information helpful. Ensuring clear presentation of our telecoms equipment range remains a priority for our team.
While we aim to provide complete service transparency, we acknowledge standard delivery timelines of 4-5 business days could benefit from clearer pre-delivery notifications. Our customer service team is always available to provide tracking updates upon request.
Nevertheless, we appreciate your continued trust through multiple orders. Our free shipping over £150 and fuss-free returns aim to maintain this reliability for all our business customers.
We look forward to supporting your future telecoms needs.
Best regards,
The Onedirect Team
Great service and competitively priced…
Great service and competitively priced products. Sean went out of his way to confirm a couple of technical questions I had regarding my purchase. Very knowledgable and prompt dispatch. Highly recommended.
June 24, 2025
Reply from Onedirect
Hi Rob,
Thank you for sharing your positive experience with Onedirect.
It's rewarding to hear you valued our efficient service and competitive pricing.
We also appreciate your recognition of Sean's technical expertise in addressing your queries, and we're particularly pleased our dispatch team met your timing expectations. Ensuring clarity and promptness remains central to our customer commitment.
We look forward to your future orders.
Best regards,
The Onedirect Team
Reply from Onedirect
Hi Mal,
Thanks for your great feedback.
We're delighted our solutions met your requirements and that you found the ordering process straightforward.
Our team works diligently to maintain efficient systems that ensure rapid order fulfillment while upholding our quality standards. We're particularly pleased you appreciated the combination of our curated product range and timely delivery execution.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Great prompt service
June 5, 2025
Reply from Onedirect
Hi Michelle,
Thank you for your feedback.
It’s wonderful to hear your experience with our team met your expectations.
We take pride in delivering efficient service and ensuring orders are processed swiftly. Our commitment to timely delivery and attentive support reflects our dedication to maintaining high standards for every customer.
We look forward to seeing you again.
Best wishes,
Reply from Onedirect
Hello Tim,
Thank you for sharing your experience with us.
We truly appreciate your kind words about your recent interaction with Onedirect.co.uk.
It's very rewarding to hear that the promptness of our delivery service and the quality of the product met your expectations. We strive to maintain fast dispatch times along with offering reliable and well-made telecom equipment to support your needs.
We hope to have the occasion to welcome you back.
Best wishes,
the company is just top class.my order…
the company is just top class.my order came on time and the company is so fantasic.its one of the top class
company is super.thay have top class products you can never go wrong with it.let me say this.i love this compay and i can always trust them.good luck and keep up the good work
May 29, 2025
Reply from Onedirect
Hello Michael,
Thank you for taking the time to share such wonderful feedback about your experience with us.
We are delighted that your experience with Onedirect.co.uk exceeded your expectations.
Your trust in our company is truly appreciated and we strive to continue delivering exceptional service and superior products that meet your telecommunications needs.
We look forward to serving you again in the future.
Best regards,
Reply from Onedirect
Hello Tomer,
Thank you for taking the time to share your feedback with us.
We are delighted that you appreciated our swift shipping service. As a business committed to excellence in logistics, we take pride in ensuring our customers receive their telecoms equipment promptly, allowing them to focus on what matters most.
We look forward to serving you again.
Best regards,
Reply from Onedirect
Hi Fidelis,
Thanks for your great feedback.
We are thrilled that you had a satisfactory experience with Onedirect.co.uk. Your positive feedback is greatly appreciated, and it motivates us to continue providing top-notch service and quality telecoms equipment.
Enjoying our wide selection of phones, headsets, and conferencing solutions is what we strive for, and we are glad to know our efforts resonate with our customers. Remember, our expert advice and fast shipping options are always available to ensure your business needs are met efficiently.
We look forward to seeing you again soon
All the best,
The Onedirect Team
Easy to order and prompt service.
May 20, 2025
Reply from Onedirect
Hi,
Thank you for your feedback.
We're genuinely pleased that you found our ordering process efficient and our service timely. At Onedirect.co.uk, we strive to offer a seamless shopping experience, including a range of delivery options to suit your business needs, from free standard delivery on orders over £150 to express delivery for those urgent requirements. Your satisfaction is a testament to our commitment to providing quality customer service and expert advice.
We hope to see you again soon.
All the best,
The Onedirect Team
Reply from Onedirect
Hi Anthony,
Thanks for your great feedback.
It's wonderful to hear that you've had a positive interaction with our services.
We are pleased that you found our pricing competitive and our product availability satisfactory. Ensuring our customers have access to a wide range of telecoms equipment with convenient delivery options is paramount to us. Additionally, it's great that you experienced our swift delivery service, as we strive to provide fast shipping to meet your business needs.
We hope you come back and see us soon.
All the best,
The Onedirect Team
I placed an express order
There was an initial issue with the delivery and a missing response to my support ticket, the team did rectify the situation on second attempt and were very friendly with follow up support.
May 13, 2025
Reply from Onedirect
Hi Sophia,
Thanks for your review. We’ve already been in touch, and we're glad to hear that the package was found, it had actually been delivered the following day. We’re sorry for any confusion and for the delay in our initial response as we haven't received the ticket created.
If you need anything else or have any further concerns, please don’t hesitate to let us know.
We're here to help.
Kind regards,
The Onedirect Team
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