I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited. After p... See more
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Review summary
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Reviews shaping this summary
Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... See more
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Easy to order, had to order 3 pieces to reach min value prior to checking out which was a bit of an inconvenience. Ordered late on the Wednesday and received items the very next day which was quicker... See more
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Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish. Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Every... See more
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Company details
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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Reply from Onedirect
Hi Joe,
Thanks for your great feedback.
We are delighted that you appreciated the service and our product display. Our team strives to provide quality customer service and a user-friendly online environment, complete with a wide range of telecoms equipment. It's great that you took advantage of our streamlined shopping experience, offering fast shipping and expert advice on top brands.
We hope you come back and see us soon.
All the best,
The Onedirect Team
After paying, order was not available!
After placing and paying the order, Onedirect contacted me telling the product is not available.
May 12, 2025
Reply from Onedirect
Hi Abdulrahman,
We sincerely apologize for what happened with your order. At Onedirect, we strive to provide a transparent and efficient service, and we completely understand your frustration upon being informed of the product's unavailability after payment.
We are currently reviewing our processes to ensure this doesn’t happen again.
As informed by email, the full refund was processed.
Kind regards,
The Onedirect Team
Efficient service with excellent…
Efficient service with excellent communication and status updates. Product arrived very quickly and well packaged.
April 28, 2025
Reply from Onedirect
Hi Matt,
Thanks for your great feedback.
We are incredibly grateful for your kind words regarding our service.
We are thrilled that you valued the responsive communication and consistent updates you received throughout your experience. The arrival of your product in a prompt manner and in perfect condition reflects our dedication to fast shipping and secure packaging, as we strive to exceed expectations with each order.
We look forward to seeing you again in the future.
Our best regards,
The Onedirect Team
Reply from Onedirect
Hi Stephen,
Thanks for your great feedback.
We are delighted that you appreciated the rapid delivery and are pleased that everything arrived in good order. At Onedirect.co.uk, we strive to provide fast shipping and quality customer service, ensuring that your orders are delivered promptly and meet your expectations.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
That attempting to return a purchase is…
That attempting to return a purchase is very hard to do.
April 22, 2025
Reply from Onedirect
Hi Patricia,
Thank you for your feedback.
We’re sorry to hear that you found the return process difficult. In fact, returning a product is designed to be quick and straightforward, it only requires completing a short form on our website. Most of our customers are able to submit their return requests without any issues by simply following the provided steps.
We received your return request on 09/05, and on the very same day, we processed it and sent you the return instructions via email.
We’re always happy to assist, but we also kindly ask that customers engage with the process in good faith so we can resolve matters efficiently.
The Onedirect Team
Works well
Works well. Volume not loud enough even on maximum!! Disappointing.
Overall not bad.
April 23, 2025
Reply from Onedirect
Hi Bruce,
Many thanks for your positive feedback.
We're thrilled to hear that your overall experience with us was satisfactory.
We understand your concerns regarding the volume levels not being as high as expected. We aim to provide equipment that meets a variety of needs, and we regret that in this instance, our product didn't fully align with your requirements. We have a range of devices designed to cater to different environments and sound sensitivities. Our customer service team is readily available to discuss alternative options that could better suit your needs.
We hope you were able to appreciate our commitment to fast shipping and the availability of both new and refurbished products from top brands.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Reply from Onedirect
Hi Ece,
Thank you for your feedback.
We are delighted that you valued the promptness of our service and the swift attention you received. It is our pleasure to ensure that your experience with Onedirect.co.uk is nothing short of satisfactory, offering a wide range of telecoms equipment from phones and headsets to conferencing solutions and walkie talkies, all with the convenience of fast shipping and dedicated customer service.
Please stop by again any time.
Best wishes,
The Onedirect Team
Advice for order was timely
Company was really helpful when ordering and was quick to advise me that my choice was no longer available. Dropped a star for not making that clear before ordering
April 1, 2025
Reply from Onedirect
Hi Lisa Matheson,
Thank you for your valuable feedback.
We are pleased that you appreciated the prompt advice and assistance you received when placing your order at Onedirect.co.uk. Our team is committed to delivering fast shipping and quality customer service.
Nonetheless, we apologize for the inconvenience caused by the lack of clarity regarding product availability on our website. We understand how important it is to have up-to-date information, and we're looking into ways to improve this aspect of our service.
Finally, it's great that our speedy service met your expectations. With various delivery options including Standard, Priority, and Express, we strive to ensure that your orders are delivered in a timely manner.
We hope you will return in the future.
All the best,
The Onedirect Team
Reply from Onedirect
Hi Mary,
Thank you for your feedback.
We are truly grateful to hear that the headphones have met your needs. We pride ourselves on offering a variety of telecoms equipment, including top brands and options for new or refurbished items, all with the convenience of fast shipping and fuss-free returns. Our commitment to quality customer service and expert advice is at the heart of what we do, and it's rewarding to know that you found exactly what you were looking for with us.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Would order again
Order process was easy and prices were competitive. Not the fastest, but OK. Seemed to take a couple of days for despatch.
March 24, 2025
Reply from Onedirect
Hi Tim,
Thank you for your review.
We are pleased that you found the order process straightforward and our prices competitive. It is great to see that our efforts to offer a user-friendly shopping experience with value for money are recognized by our customers. Our team is committed to providing a wide selection of telecoms equipment along with expert advice, and we're glad that you've benefited from our services.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
It was fine thanks
It was fine thanks, but unfortunately Royal Mail could not find the property, so there was a 2 week delay in us receiving the parcel.
March 19, 2025
Reply from Onedirect
Hi Linda,
Thank you for this review of your recent experience.
We're pleased to hear that your overall interaction with Onedirect.co.uk was satisfactory.
We regret to hear about the delay in delivery due to the carrier's difficulty in locating your property. While we strive to ensure prompt and accurate delivery through our logistics partners, occasionally unforeseen issues can arise. We understand how important timely delivery is, especially in a business-to-business context, and we sincerely apologize for any inconvenience this may have caused.
We hope you were able to appreciate the wide range of products we offer, including phones, headsets, conferencing systems, and more, all with the convenience of fast shipping and fuss-free returns.
It would be a pleasure to see you again in the future.
With renewed thanks,
The Onedirect Team
Looked after very well
Received good advice and support, kept informed throughout the process.
March 31, 2025
Reply from Onedirect
Hi Scott,
Thanks for your great feedback.
It's truly rewarding to know that your time with Onedirect.co.uk was memorable.
We are delighted that you valued the guidance and assistance provided, as well as staying well-informed throughout your purchasing journey. With our commitment to expert advice and quality customer service, we strive to offer seamless experiences for all our clients.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Reply from Onedirect
Hi Anna,
Thank you for your feedback.
We are delighted that you had a good experience with us at Onedirect.co.uk. It is our priority to provide fast shipping and quality customer service, and we’re pleased that we met your expectations. Rest assured, we will continue to offer a wide range of telecoms equipment, including phones, headsets, and walkie talkies, as well as expert advice to support your business needs.
Please stop by again any time.
Best wishes,
The Onedirect Team
Bought replacement batteries
Bought replacement batteries, good price for genuine parts and fast delivery, all good
March 22, 2025
Reply from Onedirect
Hi Paul,
Thanks for your great feedback.
We're thrilled to hear that your recent transaction was a success.
We are delighted that you found the authenticity and cost of the replacement batteries to your satisfaction, along with the swift dispatch of your order. Ensuring timely delivery and providing top-quality products at competitive prices are among the core aspects of our service at Onedirect.co.uk.
We look forward to seeing you again soon
All the best,
The Onedirect Team
Really great service and very fast delivery
March 12, 2025
Reply from Onedirect
Hi Ashlee,
Thank you for your feedback.
We are thrilled to hear about your satisfaction with Onedirect.co.uk.
We are pleased that you appreciated the efficiency of our service and the promptness of our delivery. It is fantastic to know that our efforts to ensure fast shipping and provide top-notch customer service are recognized and valued by our clients.
We are looking forward to seeing you for your next order.
With renewed thanks,
The Onedirect Team
Reply from Onedirect
Hi Clare,
Thank you for your feedback.
We're thrilled to hear about your positive encounter with Onedirect.co.uk.
We are delighted that you appreciated the service speed, the seamless order process, and the prompt arrival of your new headsets. At Onedirect.co.uk, we strive to provide fast shipping and quality customer service to ensure a smooth experience for all our clients.
We hope you enjoy your product and visit us again soon!
Best wishes,
The Onedirect Team
Very thorough
March 18, 2025
Reply from Onedirect
Hi customer,
Thanks for your great feedback.
We are delighted that you found our service to be comprehensive, as we aim to provide a thorough understanding of our products and services. Our commitment to expert advice and quality customer service is at the heart of what we do here at Onedirect.co.uk.
We hope to see you again soon.
Take care,
The Onedirect Team
Informative web site, speedy delivery.
Full technical info on web site gave me confidence in using OneDirect as a supplier. Gigaset DECT phones were delivered speedily and were well packaged.
March 17, 2025
Reply from Onedirect
Hi Martin,
Thanks for your great feedback.
We're thrilled to hear about your satisfaction with our service.
We are delighted that you appreciated our informative website, prompt delivery, comprehensive product information, the Gigaset DECT phones you received, and the careful packaging that ensured their safe arrival. Our commitment at Onedirect.co.uk is to provide not only a wide range of quality telecoms equipment including phones, headsets, and conferencing systems, but also to ensure a secure shopping experience with fast shipping and quality customer service. Your confidence in choosing us as your supplier means a great deal to us.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Reply from Onedirect
Hi Iain,
Many thanks for your positive feedback.
We are thrilled to hear that our service and helpfulness stood out during your interaction with Onedirect.co.uk. Our team strives to provide not only a wide range of telecoms equipment, from phones and headsets to conferencing systems and walkie talkies, but also to deliver top-notch customer support and expert advice. It pleases us greatly that you found our services beneficial.
We look forward to your next visit.
Best regards,
The Onedirect Team
Reply from Onedirect
Hi,
Thank you for your feedback.
We are thrilled that you were satisfied with the promptness of our delivery, the condition in which your items arrived, and the performance of your purchase. Our commitment at Onedirect.co.uk is to provide rapid shipping options, secure packaging, and a selection of high-quality telecoms equipment that meets the diverse needs of our clients. We are delighted to know that our efforts have resonated with your experience.
We look forward to seeing you again in the future.
Many thanks again,
The Onedirect Team
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