I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited. After p... See more
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Review summary
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Reviews shaping this summary
Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... See more
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Easy to order, had to order 3 pieces to reach min value prior to checking out which was a bit of an inconvenience. Ordered late on the Wednesday and received items the very next day which was quicker... See more
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Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish. Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Every... See more
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Company details
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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Reply from Onedirect
Hi Nick,
Many thanks for your positive feedback.
We are thrilled to know you found our ordering process streamlined and our prices competitive. It is our pleasure to provide you with a swift delivery service for your telecoms equipment needs. Our commitment to fast shipping and quality customer service is unwavering, and we are delighted that this resonates with your recent experience at Onedirect.co.uk.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Company was responsive to emails and friendly
Company was responsive to emails, always friendly and the headset was just what I wanted
February 25, 2025
Reply from Onedirect
Hi Chris,
Many thanks for your positive feedback.
We are truly appreciative of your kind words and the time you took to write this review.
We are delighted that you found our team's responsiveness and friendliness to your satisfaction and that the headset has met your needs. At Onedirect.co.uk, we strive to provide a broad selection of telecoms equipment, including phones, headsets, and conferencing solutions, with a commitment to fast shipping and quality customer service. It's great to know that our efforts have resonated with you.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Able to order very easily good product…
Able to order very easily good product and arrived on time.
February 24, 2025
Reply from Onedirect
Hi Chance,
Thanks for your great feedback.
It brings us immense joy to hear about your satisfaction with our services.
We are delighted that you found the ordering process streamlined and our product selection up to your standards, and that your items arrived punctually. At Onedirect.co.uk, we strive to provide an exceptional range of telecoms equipment with the convenience of fast shipping and fuss-free returns. Your affirmation of our efforts encourages us to continue delivering top-notch service.
We are here for anything you might need; don't hesitate to drop by.
Take care,
The Onedirect Team
Great updates from start of ordering…
Great updates from start of ordering process through to receipt of goods. Packaging of goods exceptional. Overall very pleased with service.
February 25, 2025
Reply from Onedirect
Hi Eddie,
Thanks for your great feedback.
We're thrilled to hear that your recent experience with Onedirect.co.uk was a positive one.
We are delighted that you appreciated the updates throughout the ordering process, the condition of your goods upon arrival, and our exceptional packaging. Fast shipping and quality customer service are priorities for us, and it's rewarding to know that these aspects have made your experience a pleasant one.
We hope to see you again soon.
Take care,
The Onedirect Team
Great customer service
They did make a mistake sending the wrong item but they sorted it out very quickly and easily.
February 24, 2025
Reply from Onedirect
Hi Clive,
Many thanks for your positive feedback.
We are pleased that you appreciated our customer service and the swift resolution of your issue. Our team is committed to providing quality support and ensuring a smooth experience for our customers.
However, we understand that initially receiving the wrong item might have been an inconvenience. We are sorry for this oversight and have taken your feedback seriously to improve our fulfillment process.
Finally, it is great that the matter was resolved to your satisfaction. Our priority is to rectify any issues promptly and efficiently, and we are glad to have achieved that in your case.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Speedy delivery of a good quality item.
February 14, 2025
Reply from Onedirect
Hi Nigel,
Many thanks for your positive feedback.
We're thrilled to hear that you had a positive experience with Onedirect.co.uk.
We are delighted that you appreciated the prompt delivery and the quality of your purchase. At Onedirect.co.uk, we strive to offer a variety of telecoms equipment, including phones, headsets, and conferencing systems, all complemented by our commitment to fast shipping and quality customer service.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Returning customer.
I always buy my radio gear from these guys. Reasonably priced, hassle free order process and quick delivery.
February 19, 2025
Reply from Onedirect
Hi Andy,
Many thanks for your positive feedback.
We are truly grateful for the continued trust you place in us.
We are delighted that you find our pricing competitive, our ordering process effortless, and our delivery prompt, ensuring you receive your radio equipment swiftly. It's our priority to provide fast shipping options, including free standard delivery for orders over £150, and we are thrilled to hear this has enhanced your shopping experience with us.
We are here for anything you might need; don't hesitate to drop by.
Take care,
The Onedirect Team
Good product so far
Good product so far. Great website, ordering and delivery very easy. No complaints.
February 19, 2025
Reply from Onedirect
Hi Marc,
Thanks for your great feedback.
It warms our hearts to hear about your satisfaction with our service.
We are pleased that you found our selection of telecoms equipment and the ease of ordering to your liking. It's wonderful that you took advantage of our user-friendly website and the straightforward delivery process. We strive to provide fast shipping and fuss-free returns, ensuring a smooth experience for our valued customers like you.
We hope to see you again soon.
Take care,
The Onedirect Team
Highest level of service
Called for some help to get remote mic’s for my mitex radios… despite calling at 4:30pm being too late for the ‘last post’ of the day, Eion and his team still managed to get these to me the very next day. I needed them for a remote trip with young people; and they were absolutely perfect for our safety operations. Brilliant service, excellent communication throughout, and great products from mitex. Would not hesitate to recommend these guys.
February 7, 2025
Reply from Onedirect
Hi,
Thanks for your great feedback.
We're thrilled to hear about your satisfaction with our services.
We are delighted that you appreciated the swift assistance, timely delivery, and the quality of the mitex products, reinforcing safety operations for your trip. Our team always strives to provide fast shipping and expert advice, ensuring we cater to unique needs such as yours. It is great that our efforts in communication and service have earned your recommendation.
We look forward to seeing you again in the future.
Many thanks again,
The Onedirect Team
Just So Simple
Just So Simple, I knew what I wanted, a n uncomplicated 4G/LTE Phone, not a Smart-phone. OneDirect had it so I bought it!
February 5, 2025
Reply from Onedirect
Hi Graham,
Thanks for your great feedback.
It's fantastic to hear you had a smooth experience with Onedirect.co.uk.
We are delighted that you found the exact telecom equipment you were looking for, and our selection of non-smartphones suited your needs. Fast shipping, quality customer service, and a hassle-free shopping experience are what we strive to provide for all our customers. Your satisfaction as a customer ordering from our experts is our top priority.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Reply from Onedirect
Hi Farouk,
Thank you for your review. We have tried to reach you by phone and email but we are not able to get a hold of you.
Did you contact us to explain about the problem? All products come directly from the manufacturer factory but could be there was an error somewhere. Please get in touch with us and we can get this problem sorted right away.
Thank you
The Onedirect Team
Did all they could to help
I was initially unable to use my product but they managed to facilitate installation and activation via their team.
January 29, 2025
Reply from Onedirect
Hi Daniel,
Thanks for your great feedback.
We are truly honoured by your kind words and thrilled to know that our assistance was up to the mark.
We are delighted that you appreciated the support provided by our team, ensuring a smooth installation and activation process for your telecoms equipment. Our commitment to quality customer service is unwavering, and it's gratifying to see it reflected in your experience. Fast shipping, expert advice, and hassle-free returns are just a few aspects that we pride ourselves on at Onedirect.co.uk.
We look forward to seeing you again in the future.
Our best regards,
The Onedirect Team
Bought a fab headset
Bought a fab headset, pleased with Onedirect service, fast delivery, very decent packaging, defo recommend.
February 6, 2025
Reply from Onedirect
Dear customer,
Thanks for your great feedback.
It's wonderful to hear that you are satisfied with your experience at Onedirect.co.uk.
We are delighted that you appreciated the headset, our service, and the prompt delivery. Our team strives to provide top-notch telecoms equipment and customer service, including fast shipping and secure packaging to ensure your products arrive in perfect condition.
We hope you visit us again soon.
Best regards,
The Onedirect Team
The delivery arrived on time in good…
The delivery arrived on time in good condition!
January 23, 2025
Reply from Onedirect
Hi Morris,
Thanks for your great feedback.
We're truly pleased that your recent interactions with Onedirect.co.uk were satisfactory.
We are delighted that you appreciated the promptness of our delivery service and the condition in which your items arrived, ensuring that your business can operate smoothly with the help of our telecoms equipment. With fast shipping, quality customer service, and a wide range of products from phones to walkie talkies, we strive to provide a seamless shopping experience.
We look forward to seeing you again.
All the best,
The Onedirect Team
Reply from Onedirect
Hi,
Thanks for your great feedback.
We are delighted that you found the process to be straightforward and fuss-free at Onedirect.co.uk. It is our aim to provide a seamless shopping experience with fast shipping and quality customer service for our range of telecoms equipment, including phones, headsets, and conferencing systems. Your positive feedback affirms our commitment to excellence.
We hope you enjoy your purchase and that we see you again soon.
All the best,
The Onedirect Team
Very easy website to navigate
Very easy website to navigate, clear details for products, no hiding fees or wrong prices. Simple and effective, as it should be and also have the option to contact them before a purchase in case of some advice regarding the products.
January 21, 2025
Reply from Onedirect
Hi Septimiu,
Many thanks for your positive feedback.
It's wonderful to hear that your visit to Onedirect.co.uk was satisfactory.
We are pleased that you found ease in navigating our website, and that the clarity of our product details, upfront pricing, and the availability of pre-purchase advice met your expectations. We strive to maintain transparency and provide all the necessary information to make your shopping experience as effective and straightforward as possible, including free shipping for orders over £150 and a variety of delivery options to suit your needs.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Could not be better
Could not be better - returning to One Direct is a no brainer: excellent service first time just as good this time, great price and quick turnaround. The whole order process is quick and efficient. Packaging and couriers the best I have experienced too.
January 24, 2025
Reply from Onedirect
Hi Office,
Many thanks for your positive feedback.
We are overjoyed to read such wonderful comments about your recent experience with us. It warms our hearts to know that our dedication to offering an efficient ordering process and prompt delivery has resonated with you. We are also thrilled that you hold our packaging and courier services in high regard, affirming our commitment to secure and reliable shipping for all orders over £150, with the added benefit of fuss-free returns.
We look forward to your next visit.
Best regards,
The Onedirect Team
Good experience
I thought the website was clear and easy to read. Easy checkout process, and super fast delivery. Very pleased. Would use again!
January 24, 2025
Reply from Onedirect
Hi Dan,
Many thanks for your positive feedback.
We're thrilled to hear that your time with Onedirect.co.uk was a positive one.
We are delighted that you found our website user-friendly and the checkout process straightforward. It is awesome that our delivery service exceeded your expectations, ensuring that your order arrived promptly.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Good after sales service
They said 3-4 days delivery and my new phone came in two. On headsets, they helped me when things are set up wrong… they are very helpful which is why I go back.
January 23, 2025
Reply from Onedirect
Hi Jim,
Thanks for your great feedback.
We are truly appreciative of the positive feedback you've provided.
We are delighted that you appreciated the quick delivery of your new phone, our dedicated after sales support, and the helpfulness of our team. Your experiences reflect the efforts we put into providing fast shipping and quality customer service. It's always rewarding to know that our commitment to these aspects makes a difference to our valued customers like you.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
I was wrong when making a claim but…
I was wrong when making a claim but they were so understanding when I admitted my error
January 22, 2025
Reply from Onedirect
Hi Chris,
Thanks for your great feedback.
We are truly pleased to hear that your interaction with us was satisfactory.
It is great that you appreciated our understanding approach, highlighting our commitment to quality customer service.
We hope to see you again soon.
Take care,
The Onedirect Team
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