I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited. After p... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... See more
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Easy to order, had to order 3 pieces to reach min value prior to checking out which was a bit of an inconvenience. Ordered late on the Wednesday and received items the very next day which was quicker... See more
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Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish. Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Every... See more
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Company details
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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decent company but dont like upfront opt out charges
there is an insurance charge at the time of placing the order that is opt out rather than opt in. It caught me out and I had placed the order before I realised. It was then a very difficult process to reverse. To be fair the company did ring me back and refunded the charge with no quibble. So I have upgraded this review from one to three
January 21, 2025
Reply from Onedirect
Hi Malcolm, thank you for your review and your time of the phone. As mentioned the warranty is not mandatory, since you are not interested in it we have refunded you in full for it.
Kind regards,
The Onedirect Team
Really good prices and lovely people
Really good prices and stock availability and then, when the courier let them down and delivered late, they were ultra quick to respond and refund the express delivery. Lovely people.
January 21, 2025
Reply from Onedirect
Hi,
Thank you for your feedback.
We're thrilled to hear that you had a positive experience with Onedirect.co.uk.
We are pleased that you found our pricing competitive and our product range satisfactory. Our team strives to provide a wide selection of telecoms equipment to meet all of our clients' business needs.
However, we regret that you experienced delays with the courier service. We understand how crucial timely delivery is for our customers and we apologize for any inconvenience this caused. We are glad, though, that our customer service team was able to address the situation promptly.
Nonetheless, we are delighted to know that our rapid response and the refund process for the express delivery charges were up to your expectations. Ensuring our customers are happy even when things don't go as planned is a top priority for us.
We hope to see you again soon.
All the best,
The Onedirect Team
Easy access
Easy access, easy ordering , use this company many times and will continue to do so.
January 20, 2025
Reply from Onedirect
Hi Angela,
Thank you for your feedback.
We are truly grateful for the kind words you've shared regarding your interactions with Onedirect.co.uk.
We are delighted that you found the process of accessing our site and placing orders to be seamless. It is our pleasure to offer a wide range of telecom equipment, from phones and headsets to conferencing systems and walkie talkies. We are also pleased to hear you've made use of our services multiple times and are looking forward to continuing this relationship. Fast shipping and our dedication to quality customer service are at the heart of what we do, and we're glad you've taken advantage of our fuss-free returns and secure shopping experience.
We look forward to having you drop in again in the future.
Best wishes,
The Onedirect Team
Really happy with my headset that I…
Really happy with my headset that I purchased from Onedirect, my only disgruntle is that delivery took longer than anticipated, my fault though for ordering on a Friday.
January 20, 2025
Reply from Onedirect
Hi Gemma,
Thank you for the great review!
We are delighted that you appreciated the headset you selected from our range of telecoms equipment. It is our priority to provide quality customer service and fast shipping options for all our clients.
However, we understand that the delivery time did not meet your expectations. We aim to maintain accurate delivery times as stated on our website, but we acknowledge that ordering before the weekend can lead to longer processing times. We appreciate your understanding and are continuously working to enhance our delivery services.
We look forward to welcoming you back.
Best regards,
The Onedirect Team
Desk top telephone
The telephone arrived in record time. In fact it arrived earlier than l expected. It is is proving to be very useful. The numbers are a decent size and it was easy to set up
January 17, 2025
Reply from Onedirect
Hi Kenneth,
Thanks for your great feedback.
We're thrilled to hear about your satisfactory encounter with our service.
We are delighted that you appreciated the prompt delivery, the user-friendly nature of your new desk phone, and its straightforward setup. Rest assured, offering a vast array of products from top brands with fast shipping options, including free delivery on orders over £150, is part of our commitment to quality customer service.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Reply from Onedirect
Hi Darren,
Thanks for your great feedback.
We are thrilled that you found our service to be fast and efficient. Our team is committed to providing quality telecoms equipment along with our promise of fast shipping and fuss-free returns. Your satisfaction with the promptness of our service highlights the dedication we have to our customers.
We hope to see you again soon.
Take care,
The Onedirect Team
Reply from Onedirect
Hi Ben,
Many thanks for your positive feedback.
It's a pleasure to know you've had a satisfying experience with our services.
We are delighted that you found our pricing competitive and our delivery services efficient. At Onedirect.co.uk, we strive to provide a diverse range of telecoms equipment with the convenience of fast shipping and the assurance of secure shopping. It's great to hear that the DHL tracking to your door added to a positive experience, ensuring transparency and reliability in our delivery process.
We hope you come back and see us soon.
All the best,
The Onedirect Team
Excellent Service
I raised an Enquiry about a product at around 8:30am using the Chat window and by 9:30am the next day the product was on my desk. Excellent service!
January 21, 2025
Unprompted review
Reply from Onedirect
Hi,
Thanks for your great feedback.
We are delighted that our service exceeded your expectations.
It is great that you appreciated the swift enquiry response and prompt delivery of your product. Our team strives to provide fast shipping and quality customer service, as we understand the importance of timely solutions for our business clients.
We look forward to seeing you again in the future.
Many thanks again,
The Onedirect Team
Reply from Onedirect
Hi Wendy,
Thank you for your feedback.
We are truly pleased that you found our service to be efficient. Our team strives to ensure every order is handled with care, and it's rewarding to hear that our efforts have resonated with your experience. Fast shipping and quality customer service are among our top priorities, and we're glad these aspects contributed positively to your satisfaction.
Your recognition is greatly appreciated and serves as encouragement for us to continue delivering excellent service to all our customers.
We hope that you will return for anything you might need in the future.
All the best,
The Onedirect Team
Dident send power lead then had to buy…
Dident send power lead then had to buy else where took longer than paid for.
January 9, 2025
Reply from Onedirect
Hi Alex,
Thank you for your review and your time on the phone just now.
As mentioned, IP phones in general do not include a power supply, mainly because most are used with PoE (power over ethernet). If PoE is not available then you can purchase the power supply as an accessory.
In this case, when you called us to check about the phone, unfortunately we failed to ask you all the relevant questions and we didn't inform you about the need of a power supply. We would like to apologize for our mistake.
If you need anything else in the future please don't hesitate to contact us again, we'll make sure not to make any mistakes again.
Kind regards,
The Onedirect Team
I bought a Yealink W73H phone handset but found it was redundant in my present Yealink setup.
14 Jan 2025 - I wish to amend my review below as I was not being fair to Onedirect. Onedirect fulfilled my order quickly and efficiently so deserve a 5 Star review. The Provider caused the issue and so Onedirect were not at fault in any way. My apologies to Onedirect for the unfair review earlier.
I bought a Yealink W73H phone handset to use with an existing Yealink Base station and handset (provided by my 4G Broadband supplier. The Onedirect purchase was simple and delivery was fast. What I did not realise was that my 4G supplier would not support the new handset as I did not purchase the handset from the 4G supplier. This made the 2nd handset redundant. I know this is not the fault of Onedirect but the fault lies with my 4G supplier and I am letting them know my displeasure.
January 14, 2025
Great service...item recieved & working…
Great service...item recieved & working great...
January 6, 2025
Reply from Onedirect
Hi Steve,
Thanks for your great feedback.
We're thrilled to hear about your satisfactory experience with our service.
We are delighted that you found our service, product delivery, and product performance to your liking, especially considering our commitment to fast shipping and quality customer service. It's wonderful to know that the item you ordered is functioning superbly and that we could facilitate a smooth transaction for you.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
Bad experience but local not online
December 12, 2024
Reply from Onedirect
Hi Samantha,
Thank you for your review. We would like to clear a few things for other customers:
1) You ordered a product that in order to work, your phone provider (in this case BT) needs to program for you, we are not able to help with this, unfortunately they have refused to accept hardware purchased elsewhere, this is just not right from them.
2) You asked us for help and we provided all the information you needed to say to BT, they still refused to help.
3) During all of this, your return window was past due, we still said that if the products are in their packaging, brand new we will accept them back as a gesture of good will and to help you as much as possible.
4) You requested the return before the end of 2024, which we processed, seems like the email with the instructions was missed on your side.
5) The whole interaction started again in the past few days but then you left this review out of no where.
We did everything we could to help, sorry you were not able to see it this way, the company you should be upset with is BT, not us.
Kind regards,
The Onedirect Team
I am not happy with the phone because…
I am not happy with the phone because set up is too complicated, no light in the display, it makes bleeping noise every 10 seconds and as the phone is in my bedroom it disturbs my sleep. I have to return it. Please send me a return note or direct me how to return the phone to you.
December 12, 2024
Reply from Onedirect
Hi,
Thank you for taking the time to share your review with us.
We are thankful for your feedback, as it helps us improve our services.
We are sorry to hear about the challenges you've faced with the phone setup, the absence of display lighting, and the disruptive bleeping noise. We understand how important a peaceful sleep environment is and apologize for any inconvenience caused. For the complicated setup, we offer expert advice to assist our customers, and we regret that this was not conveyed effectively in your case. If the bleeping noise is persistent, it may indicate a need for additional troubleshooting, which our customer service team would be happy to help with.
We hope you were able to appreciate our commitment to providing a range of telecom solutions including phones, headsets, and conferencing systems, all with the convenience of fast shipping and fuss-free returns.
We look forward to welcoming you back in the future.
All the best,
The Onedirect Team
Still haven’t received my order placed…
Still haven’t received my order placed on 15/11/24. No communication despite emailing for an update. Disappointed.
December 16, 2024
Reply from Onedirect
Hi Julie, thank you for your review.
We have been unable to reach you by phone or email. You contacted us asking about your order and we replied with the proof of delivery. For this reason we are a bit confused about your review. If you have any problems with your order please get in touch with us.
Kind regards,
The Onedirect Team
Ordering was simple and easy and the…
Ordering was simple and easy and the headset arrived very quickly
December 10, 2024
Reply from Onedirect
Hi Pauline,
Thank you for your feedback.
We're thrilled to hear your transaction was executed with ease and efficiency.
We're delighted that the prompt arrival of your headset and the simplicity of the ordering process met your expectations. At Onedirect.co.uk, we strive to provide fast shipping along with a seamless shopping experience.
We are looking forward to seeing you for your next order.
With renewed thanks,
The Onedirect Team
Reply from Onedirect
Hi Stephen,
Many thanks for your positive feedback.
We are delighted that you appreciated our exceptional service. At Onedirect.co.uk, we strive to provide quality customer support, fast shipping, and expert advice on all our products, including phones, headsets, and conferencing equipment.
We look forward to seeing you again.
All the best,
The Onedirect Team
Fast efficient delivery
November 27, 2024
Reply from Onedirect
Hi Simon,
Thanks for your great feedback.
We are thrilled that you appreciated the promptness of our delivery. Ensuring that our customers enjoy swift shipping, from phones to conferencing systems, is part of our commitment at Onedirect.co.uk. Our range includes top brands, with options for new or refurbished items and secure shopping for your peace of mind.
We look forward to seeing you again.
All the best,
The Onedirect Team
Reply from Onedirect
Hi,
Thanks for your great feedback.
We are truly appreciative of your kind words regarding our service, showcasing our commitment to fast shipping and quality customer service. It is rewarding to know that you valued the communication provided after your purchase, reflecting our dedication to expert advice and secure shopping.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Delivered earlier than expected.
December 3, 2024
Reply from Onedirect
Hi Hilary,
Thank you for your feedback.
We're thrilled to hear that your order arrived sooner than you anticipated. Prompt and reliable delivery is something we continuously strive for at Onedirect.co.uk, and it's rewarding to know that we've achieved this for you. With a range of shipping options, including free standard delivery for orders over £150, we always aim to exceed expectations.
We are looking forward to your next visit!
All the best,
The Onedirect Team
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