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Rated 1 out of 5 stars

Very disappointed with this company's products and their customer service response. The 'Life' bottle caps broke with normal use after only 3 months; the plastic thread inside the bottle simply she... See more

Company replied

Rated 5 out of 5 stars

This has been my daily companion for hikes and gym visits. You won't believe this-it still looks like new after months of use. IMO, it's worth every penny. Just sharing my experience: choose the extra... See more

Rated 5 out of 5 stars

My journey to reduce plastic waste started with their bottle, and I'm thrilled! Keeps drinks cold, fits in my car holder, and the lid's secure. One small downside: scratches appear over time, but over... See more

Rated 5 out of 5 stars

The bottle is a gorgeous colour, with a strong rubber handle to buy as extra too. When I broke the lid, I was offered a new one through the HQ despite that colour being out of stock online. Any is... See more

Company details

  1. Construction & Manufacturing

Written by the company

Onegreenbottle original supplier of stainless steel drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36 reviews

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Rated 4 out of 5 stars

Lids break extremely easily

This is our forth bottle that’s broken, this one was dropped from less than 1 foot climbing out a low car. They really are no good for children, or anyone that ever drops anything 😂 afraid to say we won’t be buying these anymore. You can get a bottle for the cost of replacing the lid with postage.
I will add after their reply that made me feel guilty… I love the bottles and they keep my water cold all day. It is clearly not the bottles fault that it’s dropped. I wasn’t aware that to make them recyclable is what makes them brittle. Small price to pay I guess. I shall adjust my star rating 🤗

July 21, 2025
Unprompted review
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Reply from onegreenbottle

Thanks for your feedback. We are so sorry to hear this. Our 12-month warranty covers manufacturing issues, but unfortunately, we are unable to cover accidental damage. Due to the nature of polypropylene, it is a little more brittle compared to softer plastics commonly used in chemical leaching bottles. However, all of our products are eco-friendly and can be readily recycled. We also sell replacement caps on our site in case of accidental damage, allowing customers with existing bottles to continue to use their bottle, while also avoiding a bottle going to waste. Our bottles do not leach microplastics, making them a much safer option for both people and the planet.
Regarding postage, we are currently looking into alternative shipping providers; we do currently use Royal Mail. Please rest assured that we do not make any profit from shipping fees and only charge what we are charged by Royal Mail.

Rated 5 out of 5 stars

nobody does steal bottles better

nobody does steal bottles better, 5 years, 5 bottles, i like upgrading and i lost a couple, they last 5 years. i just bought a thermost one too, first time trying that and it's ace as well and i'm not surprised, i expect it of them and get it everytime.

February 27, 2025
Unprompted review
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Reply from onegreenbottle

Thank you for taking the time to leave your amazing review. We truly appreciate your kind words and are delighted to hear this!

Rated 1 out of 5 stars

Silicone tops are defective and…

Silicone tops are defective and leaking.
I contacted customer services asking to return faulty product, however I was told that the "problem is rare" and nobody has such issue.
I feel disappointed after paying £18, I will have to contact my bank to get my money back

February 27, 2025
Unprompted review
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Reply from onegreenbottle

Thanks for your feedback. We're so sorry to hear of the issue with the silicone top. We always aim to ensure our customers are satisfied with our products. As per our warranty, in order to proceed, we need the required information, which is a video showing the issue with the product. We are working with you directly to resolve the matter as quickly as possible. Once we can see the product issue, we are happy to refund for faulty products. We look forward to resolving the matter as quickly as possible.

Rated 5 out of 5 stars

Amelia and replacement cap

The phone call I had with Amelia was friendly, polite and professional. She understood my needs straight away, offered a solution that fit perfectly with what I needed and I have to admit I was a little shocked by the ease and friendliness of the transaction, because let's face it, sincere COVID and AI ramping up, it's getting harder and harder to make contact with a human, let alone a polite and friendly one. Not to mention that my part arrived the very next day in a box and well packed and presented. I have had 2 bottles from this company since 2020 both of which are still going strong and now one has a new cap which my son broke the original, it was nothing to do with the quality. I've always respected this company for the quality of their products and now I respect them even more for the quality of their staff. Thank you Amelia and thank you One Green Bottle.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

My go-to everyday bottle

Let me break it down: this bottle is my everyday favorite. I use it for my morning coffee and afternoon iced tea, and it handles both perfectly. What surprised me was how the bottle doesn’t retain smells even after months of use. There was one time I dropped it, and a small dent appeared, but the functionality stayed intact. To be fair, it’s been a fantastic choice!

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Keeps drinks just right

In my experience, this bottle has the best insulation ever! I’ve noticed that my iced tea stays cold, and coffee stays hot all day. The variety of colors and add-ons are a bonus. It’s worth mentioning that cleaning the spout takes a bit of care, though.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing durability and looks

This has been my daily companion for hikes and gym visits. You won't believe this-it still looks like new after months of use. IMO, it's worth every penny. Just sharing my experience: choose the extra straw option; it's super helpful!

December 3, 2024
Rated 5 out of 5 stars

Great for the family

We got three bottles for our kids, and they adore the colors. The durable build makes them playground-friendly, though some small dents appeared.

December 3, 2024
Rated 5 out of 5 stars

Reliable and eco-friendly

My journey to reduce plastic waste started with their bottle, and I'm thrilled! Keeps drinks cold, fits in my car holder, and the lid's secure. One small downside: scratches appear over time, but overall, a wonderful, sustainable choice.

December 2, 2024
Rated 5 out of 5 stars

Perfect for busy mornings

rushing out of with a hot coffee? They has been a game changer. It keeps my coffee steaming for hours, and the leak-proof lid gives me peace of mind. It I'm honest, the size could be bigger for long trips, but it's still my fave daily essential!

December 1, 2024
Rated 5 out of 5 stars

Kids approve too

Got bottles for my kids,and they're thrilled. The fun colors and light weight make them perfect for school. What surprised me was how sturdy they are despite a few falls! NGL, it's been a great buy for the whole family.

November 24, 2024
Rated 5 out of 5 stars

Thoughtful design features

Bought mine recently, and the details are so well-thought-out! From the handle grip to the spill-proof lid, it's perfect. The Wide mouth helps for ice cubes too. Let me tell you, this bottle exceeded my expectations in every way.

November 21, 2024
Rated 2 out of 5 stars

Please be careful if you purchase this…

Please be careful if you purchase this bottle. The tiny valve came away from my top which caused it to leak.
I have been charged £4.20 for posting these tiny valves.
I will definitely not be purchasing from botl again!

November 14, 2024
Unprompted review
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Reply from onegreenbottle

Thank you for taking the time to leave a review. As we had been in email communication, and sorted the issue out, We were under the impression you were happy with the outcome, as we were prompt in coming back to you to get the issue resolved. As discussed, our warranty requires POP for any manufacturing items, which was unable to be provided.

We are proud to offer replacement parts, such as replacement caps and silicone parts which a lot of our competitors do not, as we want to promote sustainability, and fixing rather than replacing culture.

We are really sorry to hear you're disappointed with our postage fee. Unfortunately, the price is determined by Royal Mail, and we don't make a profit on this. I do understand your frustration on this, and making replacement parts more affordable is something we are looking into with different shipping options.

If you occur any issues in the future, please note our manufacturing warranty covers for 12 months but we do need to see proof of purchase ideally to fully cover and despatch replacement items.

Thanks

Rated 5 out of 5 stars

5 years usage - still going

Bought 4 bottles as a family 5 years ago - used daily, still loving them :)
(This includes the red bottle chosen by my son to start reception still used in Year 4. A few small dents from the playground, still looks and works fine.)

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service!

Exceptional customer service and products! I have bought several bottles from One Green Bottle and they've always held up in the rough outdoor environment I work in. The customer service is excellent; Amelia was particularly helpful in helping me track down a specific replacement straw for one of my bottles and to have such care over what is a miniscule order shows they truly care about their customer's experience!

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

5 star product and customer service

The bottle is a gorgeous colour, with a strong rubber handle to buy as extra too. When I broke the lid, I was offered a new one through the HQ despite that colour being out of stock online.

Any issue or request you may have, you are offered an individualised, bespoke service. The team not only help with kindness but very quickly. I cannot fault their customer service or product line. I would highly recommend all their products for this reason.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Love my bottle

I ordered an 800ml Evolution bottle in February. I was worried about the flip lid being easily breakable but it's what I was looking for in a bottle so I went for it anyway. 6 months later, I love my bottle. It keeps water cold for hours (I had it out on a 36⁰C day and the water was still cold 14 hours later), the straw works really well and it feels very sturdy. The only negative is that it gets "moldy" (not sure if this is exactly the right description) quite quickly if there's anything other than water in it but it's relatively easy to clean so does not affect the overall use. Definitely recommend.

August 1, 2024
Unprompted review

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