One Motion Logistics Ltd Reviews 

614
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, most reviewers were somewhat happy with their experience overall. However, many people report significant issues with payment, including late wages, unpaid amounts, and unexpected changes to agreed pay rates. Reviewers frequently mention substantial deductions from earnings for van rentals, fuel, and damages, often without clear agreement. Conversely, some people were satisfied with the work environment, praising supportive management, clear communication, and professionalism. However, others noted significant disorganization, poor training, and unhelpful or rude staff interactions. A few customers also felt that leadership was sometimes unsatisfactory, with issues escalated sideways and a lack of direct communication.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the professionalism,... See more

Payment

People report negative experiences with payment, with many reviewers claiming they were not paid for... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers having very negative... See more

Price

Consumers express significant dissatisfaction with pricing, citing discrepancies between advertised rates and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many experiencing a lack of communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a genuinely good experience working for One Motion. The work is simple, the routes are reasonable, and most days just flow without unnecessary stress. Pay is fair and always turns up when it... See more

Rated 5 out of 5 stars

I’ve had a really good experience working with OneMotion. Communication is straightforward, the company is organised properly, and if something comes up there’s always someone available to help.... See more

Rated 5 out of 5 stars

I worked for One Motion Logistics as a van driver delivering parcels to homes using a company van before I moved on to a different field of work. The work at the depot was well organised and the rout... See more

Rated 5 out of 5 stars

A place were excellence is the order of the day/ key, while being well rewarded for it. They deliver what they promise both to clients and their workers.


Company details

  1. Courier and Delivery Service
  2. Circular Distribution Service
  3. Courier Service
  4. Delivery Service
  5. Freight Forwarding Service
  6. Logistics Service

Written by the company

For over 13 years, One Motion has been a reliable provider of logistics solutions to industry leaders across the United Kingdom and Europe. Our robust carrier distribution channels and extensive fleet networks enable us to address any logistical challenge within the EU. At the heart of our operations are personnel and equipment supply, fleet management, and delivery services spanning Europe. What sets us apart is the innovative approach we bring to our work, delivering tangible benefits to our clients. We continue to collaborate with some of the largest UK and Europe's largest retailers, yet remain agile enough to support smaller businesses, helping them expand and meet their goals. Our processes are designed for efficiency but can be tailored to meet individual client needs. Our aim is to replicate services across multiple locations and countries or to enhance availability and shorten delivery times, we are committed to helping customers fulfill your business objectives.


Contact info

3.2

Average

TrustScore 3 out of 5

614 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(614)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m loving working for One Motion

I’m loving working for One Motion, the colleagues and site manager are amazing, everyone is very helpful and friendly which makes me feel very happy and motivated.

May 17, 2025
One Motion Logistics Ltd logo

Reply from One Motion Logistics Ltd

Thanks for the positive feedback. All of this is great to hear.

Rated 1 out of 5 stars

Disappointing treatment

My employment with One Motion was ended via a message rather than an in person or telephone call. The reason given for ending this was very poor, with no useful information for personal improvement in future jobs.
I now have to wait three weeks to be paid for the work I did for them.

May 15, 2025
Unprompted review
One Motion Logistics Ltd logo

Reply from One Motion Logistics Ltd

This does not sound at all like the way we would expect anyones experience with One Motion to be. If you are able to get in touch via support@onemotion.co.uk we would really appreciate the opportunity to look into this for you.

Rated 1 out of 5 stars

DO NOT WORK FOR THESE PEOPLE THEY TAKE…

DO NOT WORK FOR THESE PEOPLE THEY TAKE ALL YOUR MONEY, DONT REPLY TO MESSAGES, THEY FIND ANYWAY TO NOT PAY, MY PARTNER BEEN WAITING 3 WEEKS FOR MONEY AND STILL NOTHING WORKED 4 WEEKS IN ADVANCE AND NOT A PENNY BEEN OFF DUE TO HEALTH REASON AND THEY STILL DONT PAY DISGUSTING

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

This company at the end when I gave the…

This company at the end when I gave the van back they don’t back me the money of the damages that £50 they take off every week from our wages and it was supposed come back to the drivers.

February 4, 2025
One Motion Logistics Ltd logo

Reply from One Motion Logistics Ltd

Thanks for taking the time to offer your feedback.
I can see from our records that the vehicle you hired from us was unfortunately damaged during the hire period therefor the deposit you paid was utilised in payment of those damages as is its purpose. For this reason no deposit was ever due to be returned to you.
I apologise if this was not effectively communicated to you previously.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look