ONEONE SWIM Reviews 

806
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the comfortable and flattering fit of the swimsuits, highlighting the vibrant colors and fun patterns that maintain their quality after washing. Many appreciate the stylish designs and consider them their favorite and most flattering bikinis. However, a significant number of people express strong dissatisfaction with customer service, citing unresponsiveness and a lack of help when issues arise, particularly regarding incorrect orders or sizing discrepancies. Consumers also report major problems with the return and refund process, with many waiting months for refunds that never materialize, even with proof of return. Additionally, there are complaints about extremely slow shipping times, items arriving significantly later than advertised, and inconsistent sizing, where ordered sizes do not match expectations or previous purchases.

What people talk about most

Order

Reviewers express significant dissatisfaction with the ordering process, often advising others not to order... See more

Product

Customers consistently note ambiguous experiences with product, with many expressing dissatisfaction due to... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many customers reporting that they never... See more

Customer service

Clients share overwhelmingly negative opinions on customer service, with many describing it as "terrible,"... See more

Refund

People report negative experiences with refund, with many customers stating they were never refunded after... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The suits are fine, (not worth $130 per set) but they advertised free shipping with orders over $100. Shipping was still $20 for standard delivery which is insane. My order took over 3 weeks to arrive... See more

Rated 3 out of 5 stars

I love these swimsuits. They fit the best! However I have to share my annoyances on shipment times. They always take over 2, sometimes 3 weeks to ship out the product. A little long IMO... but it's wo... See more

Rated 2 out of 5 stars

If you're in no rush to receive your order than it's great. It took over a month for my order to even process and over two months for me to receive it. Order at your own risk but if you're looking to... See more

Rated 2 out of 5 stars

Very disappointing customer service experience with OneOne Swimmingwear. Unfortunately, I had a very bad experience with this company. I ordered a swimsuit that was on sale, but they sent me... See more


Company details

  1. Swimwear Store

Written by the company

Bikinis and swimsuits designed in California. Free Shipping + Returns on All US/Canada Orders. See our new collection. Instagram: @oneoneswimwear


Contact info

2.8

Average

TrustScore 3 out of 5

806 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(806)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Buttery soft fabric and a great fit

This might be the 3rd or 4th order I’ve gotten from OneOne Swim and I’ve loved them all!! They make the most eye catching and buttery soft swim suits that even look good with my tiny A cup boobs. I only like wearing OneOne Swim suits now for a better fit and comfort!

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

5 stars!

these suits fit so well and are so flattering! for reference im a 34b 140lbs and got a S top and a M bottom. love this brand!

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

I recently purchased a bikini on final sale. I purchased based on their sizing chart on the website. The bottoms fit great but unfortunately the top fit so weirdly, weird bunching and spaces on the side. I sent a message to customer service telling them that I knew the item was final sale but the fit was so awful and I wanted to give them the feedback, to which they only replied after I left a comment on one of their instagram posts. After reaching out, they asked me for my order number. I told them what it was. They then reassured me that they would give me a credit or send me a different item for free, and then asked me to provide them with photos of what I was telling them was going on with the top. I sent the photos. They THEN responded that my items were on sale therefore they are final sale and that's it. Could they not have provided me with that information before asking me to send photos of myself in a bikini!?! Why did it take me writing on a post for them to respond? They deleted my comment RIGHT AWAY though. Why did they OFFER me a credit or new free item and then revoke it, when they had my order information up front?! The bikinis are not cheap for what they are offering, and to top it all off, I received a FedEx bill for customs, to add an additional $20 to it all. Overall, I am appalled at the customer service. I am not a review writer but I had to make an effort to get this out there! Do not trust these scammers!

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

I wanted to like this brand but horrible customer service

I've given this company so many chances but ultimately I will never buy one of their swimsuits again. They arrive smelling very toxic out of the bag. I've never experienced this with other swimwear brands. I'm a big fan of Montce and Somerfield, and have tried a number of others. Back to Oneone swim. Their bottoms fit well but the tops fit horribly. But it's very possible it's just not for me. WHAT IS REALLY BAD IS THEIR CUSTOMER SERVICE. They finally sent me a return label after I had sent three emails. They received the return June 4th. They say it can take up to 30 days to process the return, and then another 30 be refunded, which is honestly absurd and speaks to their lack of organization and management. We are now 53 days since they received the package and I have not seen any of the money back in my account - over $300!!

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

LOVEEE

I've purchased four swimsuits from One One Swim, and they never disappoint! The designs are incredibly flattering, and each piece is crafted to make you feel and look your best. Highly recommend for anyone looking for any style swimwear.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

It’s hard for me to find bathing suits…

It’s hard for me to find bathing suits that fit in all the right places, but my favorite set is from OneOne! I’m constantly getting asked where I got it due to its unique-don’t see this everyday- appeal, and it’s for sure my favorite one to wear. OneOne is easy to communicate with and likes to take care of their customers.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

My order came in so fast, and I was constantly getting updates on where my package was! Asides from that the bikini itself it’s the most comfortable flattering bikini I own by far!! Overall 10/10!!!

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

New favorite bikini!

New favorite bikini!
I am on the smaller side and the bikinis are great for me! There is no gapping and the xs top fits well for my 32aa chest! I will be buying again soon!

July 10, 2024
Unprompted review

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