ONEONE SWIM Reviews 

807
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers had an average experience overall. Many customers encountered significant issues with their orders, experiencing slow shipping and long delays. Reviewers consistently report dissatisfaction with the return and refund process, waiting months without their money back or clear communication. Customer service is frequently described as unhelpful or unresponsive, struggling to assist with wrong sizes or delayed returns. Conversely, some people were satisfied with the products, praising comfortable fit, flattering designs, and vibrant colors. However, other customers noted significant issues with product sizing, finding items much smaller than expected or inconsistent, and some mentioned declining quality.

What people talk about most

Order

Reviewers express significant dissatisfaction with the ordering process, often advising others not to order... See more

Product

Customers consistently note ambiguous experiences with product, with many expressing dissatisfaction due to... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many customers reporting that they never... See more

Customer service

Clients share overwhelmingly negative opinions on customer service, with many describing it as "terrible,"... See more

Refund

People report negative experiences with refund, with many customers stating they were never refunded after... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The suits are fine, (not worth $130 per set) but they advertised free shipping with orders over $100. Shipping was still $20 for standard delivery which is insane. My order took over 3 weeks to arrive... See more

Rated 3 out of 5 stars

I love these swimsuits. They fit the best! However I have to share my annoyances on shipment times. They always take over 2, sometimes 3 weeks to ship out the product. A little long IMO... but it's wo... See more

Rated 2 out of 5 stars

If you're in no rush to receive your order than it's great. It took over a month for my order to even process and over two months for me to receive it. Order at your own risk but if you're looking to... See more

Rated 2 out of 5 stars

Very disappointing customer service experience with OneOne Swimmingwear. Unfortunately, I had a very bad experience with this company. I ordered a swimsuit that was on sale, but they sent me... See more


Company details

  1. Swimwear Store

Written by the company

Bikinis and swimsuits designed in California. Free Shipping + Returns on All US/Canada Orders. See our new collection. Instagram: @oneoneswimwear


Contact info

2.8

Average

TrustScore 3 out of 5

807 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(807)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100/10

I have all sorts of brands of swimsuits and this is by far the best one. 10/10 for quality, customer service, styles and price !!! I’ve worn them 100 times over and the color has yet to fade!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

LOVE oneone

I have been buying oneone bikinis for years! They are always so flattering and have the best color combos.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect fit & perfect quality

I first discovered in Anthropologie and tried a set. Now I own 5 sets of their kameron top & jesse bottoms already, and when they say it’s the perfect fit, they really mean it. Perfect fit & perfect quality. I’ve never loved a swimwear brand this much.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER IF YOU MAY NEED TO RETURN

I ordered a couple of swimsuits in July. When I requested a packing slip to return, I was encouraged to do store credit. I wanted a refund. After 1 month I asked where my refund was. I was again told I could have store credit- I did not want this as I tried multiple styles and they do not work with large chests. Now after 2 months I am still waiting for a $267 refund.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great fit

Great fit, great quality material. Perfect amount of “cheeky” and conservative.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

The only bikinis I will wear

The only bikinis I will wear. The patterns are unmatched and the color ways are so bright and eye catching. I get so many compliments! The stitching is extremely well done and made with high quality fabrics. And most importantly, the people making these bikinis are paid a liveable wage! Love oneone , I’m a dedicated customer forever.

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Never got a refund

Never got a refund. They are messing around. I purchased three bikinis end of June, asked for a refund in early July, and still waiting for the refund, they always give an excuse and want to give me credit back
Per the return policy they have to do a refund within 30 days. I'll contact my local office consumer division to file a complaint

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased from oneone swim at the end…

I purchased from oneone swim at the end of May 2024. I returned my purchase June 14th 2024, as the quality in my opinion was not worth the price.

It is SEPTEMBER 2024, three months since I returned my purchase, and I STILL have not received my refund. When I contacted support, I received this: "We regret to inform you that we are experiencing delays in processing refunds, and currently do not have an exact date for when they will be issued. Our goal is to catch up in approximately one month. To compensate for the inconvenience, we are offering you a 50% discount on your next purchase."

Frankly, I am not happy with the customer service and I think it's pretty absurd for a company to excuse this by claiming that they're behind on refunds. What's going on with their funds, then? That makes me concerned and I feel as though I will never get my money back.

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Never got a refund

I purchased a swimsuit which was too small. I returned in at the end of may and I have yet to receive a refund. It is now the middle of September I have emailed customer service but they keep saying it is pending. I tried to call and no one answered.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Cute prints, high quality, great fit

I love my OneOne swimsuits! They feel high quality and fit so well. The material is also extremely soft and comfortable. I have been looking for a less cheeky swimsuit and I appreciate that there are different coverage options available for the bottoms.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I purchased a bathing suit from them and I ended up returning it a few day later. The tracking number showed that the item was delivered back to them 2 days after it was shipped. A week later I contacted them because I never received a refund back to my card. They ended up emailing saying it would take 30 days for a refund, which is a little absurd if you ask me. After the 30 days I still haven’t received the refund so I contacted them again. They said they are working through it and thank you for the patience but I would receive a refund in a week. Well, I never received it. Finally I wrote and email and said I was going to call the credit card company if I didn’t receive a refund asap and they response with thank you for you patience while we work through all the refunds but we do not know when we will be able to refund you. This has been turned over to my cc company as a dispute. I would never recommend this company to anyone. Make sure if you order something you plan to keep it because a month and a half later and they still can’t tell me when I will get my money back….

August 26, 2024
Unprompted review
Rated 1 out of 5 stars

They sell bikinis that can't get wet or the color leeches

Stay away from this company. The bikini fabric is faulty and the color leeches even when you wash them under cold water. I had purchased 2 bikinis (black and white and an all white one) from the website and they're all stained with black dye. It was a quick hygiene hand wash before my first wear but they are unfortunately ruined. Customer support wouldn't refund me and kept offering store credit instead and I am not interested in purchasing more faulty bikinis.

August 19, 2024
Unprompted review

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