I have 4? Different accounts even I never asked for it . I have no overview anymore. The courses are hard to get into . The Communication with peloton is difficult The entire set up takes weeks be... See more
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Bought a bike with an extended 100 day trial period. Tried it out for a while, paid the monthly memberships and realised that it is not for me. Upon requesting a return i have never received any... See more
Company replied
My bike broke down after just two days, making a clicking sound when pedaling. After filing a complaint directly with Peloton, they ordered a spare part and scheduled a technician, which took over t... See more
Purchase, Delivery, and setup were all seamless and perfect. The only reason I give 4/5 stars is lack of live classes in the evening for cycling. I kind of wish there was more selection especially on... See more
Company details
Written by the company
Peloton kombiniert Technologie und Design, um die Welt durch Fitness zu connecten. Ganz egal, wann und wo – wir wollen Menschen dabei unterstützen, die beste Version ihrer selbst zu werden. Mit tausenden Kursen, live und auf Abruf, in verschiedenen Fitness-Kategorien, angeleitet von erfahrenen und vor allem motivierenden Trainern, in Kombination mit pushenden Playlists und aktivierenden Challenges liefert Peloton ein einzigartiges Fitness-Erlebnis für zuhause. Ob Cardio, Kraft, Yoga oder Stretching – entdecke tausende Kurse auf dem Peloton Bike oder in der Peloton App und bring dein Training jederzeit und überall auf das nächste Level.
Contact info
Karl-Liebknecht-Straße 29A, 10178, Berlin, Germany
- 0800-000-1841
- support@onepeloton.de
- www.onepeloton.de
Hasn’t replied to negative reviews
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Peloton Bike+
Everything is working great. Peloton is really fun to use and if great quality. Strongly recommended!
Training macht Spass
Extremely happy
So far, I have only good experience with the bike and Peloton service. I'm extremely happy with my purchase and would recommend it to everyone.
I love my Peloton!
I love my Peloton! The delivery was very professional and the Peloton staff was very friendly. Peloton Germany Keep up the good work.
Great team
Great team! Very helpful from beginning of choosing which bike is good for me to the shipping experience.
Excellent experience
I am so happy I finally decided to get a peloton. It’s extremely well built and provides an excellent overall experience. I previously tried the app with another bike and while I enjoyed it, the experience when using their bike is exceptional and extremely motivating. Delivery was fast and efficient.
It would have been nice to have the set…
It would have been nice to have the set up done by a Peloton team and not by the transportation company (who spoke only English)
The bike is great and classes are great…
The bike is great and classes are great as well. But they dropped the price of the bike 650 euros from one day to another and basically screwed up existing customers.
When there are those type of price drops, you expect the company to have some compensation to existing customers. I bought the bike 35 days away from the price drop. Lost 650 euros in devaluation of the purchase.
I will keep using the bike as I enjoy it. But don't expect me to be a recurring customer when it is time to renew my bike.
Amazing customer service and worth every penny
I am in my 40s and due to arthritis in my knee I wanted to get a good spinning bike as I couldn't run anymore. I did lots of research and there are many good bikes out there. The reason Peloton was chosen was that no-one could come close to having the complete package. Ordering the bike was easy and straight forward. It arrived within 3 weeks. I did a beginner 6 week course which was fantastic for getting used to the bike. There are so many amazing instructors with a plethora of different types of music and style of class either live or recorded. The Peloton community motivates you and gives you the confidence to push yourself. My husband is even using the bike for scenic rides. His only small criticism is that there are only a small amount of scenic rides currently available.
It has all types of class, not just cycling and you can join challenges to motivate you. If my arthritis is bothering me then I do either a beginner ride or a low impact ride.
The initial outlay with the bike and I got the shoes and weights is expensive but to me, worth every penny as it is keeping myself and my husband fit and healthy and loving fitness. Highly recommend.

Reply from Peloton (Deutschland)
More Peleton!
I’m totally hooked!
And should I visit a city like London in future I’ll miss you! What about a studio where I can log and click in, in my own time??
Thanks for amazing trainers!!!

Reply from Peloton (Deutschland)
The best purchase i have ever made
The best purchase i have ever made. Super easy order process and very transparent order status. The online support and in-person support at the Peloton store are first class. The product itself (Bike) is excellent quality and the class/course offerings are second to none!
Really good and efficient service.
Exceptional quality - worth the investment!
High-end Equipment, plentiful class types, supportive community, and fun! All in all an exceptional experience, from the ordering, delivery (on time, helpful and polite), to the daily use. I am thrilled with my Peloton!
Pelotone+ Family Package
Peloton bicycle + itself is a nicely designed and high quality product. The belonging equipment (bottles, bands and yoga mats) unfortunately don’t follow this trend and stink like cheap plastic. Nevertheless, the general price-quality ratio is way too high.
If it was once in the time investment, wouldn’t be that bad. The monthly membership fee is definitely required to have a meaningful use of the bicycle, but on the other hand it can’t substitute the actual gym. All in all, if there was no Corona, we wouldn’t became costumers.
Best purchasing decision ever!
Best purchasing decision ever!
The delivery was ok, around 5 weeks (but we knew that) and the team that brought the bike over was very quick and efficient at installing it. We absolutely love the bike and the different workouts the platform provides.
The pickup team damaged my door
The pickup team damaged my door. I called into peloton service and sent pictures but they have not done anything and just forgot about me and the door their pickup team damaged.

Reply from Peloton (Deutschland)
Love it. Couch potoato gets motivated - finally.
I like it very much. It was the first fitness device that actually kept me going for more than five weeks in a row. The concept of power zones is great and some of the teaching is outstanding. I wish it was easier to connect more digital devices and apps to collect more data and I would love sensors to help me to stay in the right position and give me feedback re how I am doing in my training. And yes, the German-speaking training looks pale in comparison to the guys from the US. Just my two cents.
Amazing product - terrible delivery time.
Love the peleton, the actually delivery was done well with friendly people (from Rhenus) but - I HATED waiting 9 weeks for my Bike+ (Munich area)
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