ONESOLOMON Reviews 

65
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We have spent well over $20000 with this company over the last few years. The last install of 2 shutters had issues which they just dismissed. Their problems with warranties have huge call out fees a... See more

Rated 1 out of 5 stars

Terrible value, terrible service. Do not use these people you will be ripped off. Absolutely atrocious, how are they still in business.

Rated 3 out of 5 stars

We had all windows in a 2 storey house fitted with security screens. $16k job. Marginally cheaper than other well known brands. Our issue was multiple install and finish issues that were eventually so... See more

Company replied

Rated 1 out of 5 stars

Product seems fine but service is terrible. Paid in full but one door was not installed. No contact from them. Had to chase several times and got several different stories. Only consistency was their... See more

Company details

  1. Home & Garden

Written by the company

ONESOLOMON has been proudly owned and operated in Queensland for nearly 40 years. We have grown from a small, one man operation to a Company that now employs 55 people and is still growing strongly. ONESOLOMON is one of the largest and most reliable suppliers of home improvement products in QLD and Northern NSW, with most of our products manufactured right here in our two Cleveland factories. With industry leading guarantees on all our products, you can feel as assured by them as we do. ONESOLOMON has the exclusive license to manufacture and distribute Clearshield Security Doors and Screens in Queensland. We also exclusively manufacture Sorrento, Montego with Fly mesh and Calypso adjustable Shutters as well as See-View Privacy. These products are unique in the market and offer a number features and benefits which set them apart from other shutter and screening systems. Our locally manufactured products provide exceptional quality and looks, and add real value to your home.


Contact info

1.9

Poor

TrustScore 2 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(65)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Professional Company …

Such a wonderful and professional company to do business with. Always on time and always there to answer any questions. This is the third time I have purchased from Solomon’s and the service has always been outstanding.

October 20, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback, we're glad we could help.

Rated 4 out of 5 stars

So far so good

After a couple of reschedules for the quote Jim has done a measure up today. Quote is less than I thought it would be so very happy. Jim was quick and professional. Appreciate that Onesolomon's would come and do a quote for only one window.

October 27, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback, we're glad we could help.

Rated 5 out of 5 stars

Great service from Blake Clifton.

Dealing with Blake Clifton at OneSolomons has been easy and professional on each occasion. Blake's product knowledge is excellent making selection easy.
He keeps me informed and I appreciate that. The office staff are friendly and ring back in a timely fashion when necessary. I would not shop for blinds of screens anywhere else.

October 14, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback, we're glad we could help.

Rated 5 out of 5 stars

Great Service!

Blake was very professional, on time and easy to deal with. Would definitely recommend this company.

October 22, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback, we're glad we could help.

Rated 5 out of 5 stars

Sarah was very informative and spent…

Sarah was very informative and spent time explaining and answering questions. There is a huge range of fabrics to choose from.

August 18, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback Kerry, we're glad we can help.

Rated 5 out of 5 stars

Security doors

I have had security doors put on all doors, Great job great product love it windows have all been finished great job great product love. Very reliable company.👍

July 19, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback Kim, we're glad we could help.

Rated 5 out of 5 stars

Security

LizTye was very helpful in explaining everything that i needed to know and more.so yes so far very happy

May 17, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback Robert we really appreciate it.

Rated 5 out of 5 stars

Best screen doors on the planet!!

Best screen doors we have ever had! The quality is amazing. And the service and professionalism is excellent. We highly recommend them and will always go back.

March 23, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thank you so much for the great feedback Gabby, we're glad we could help.

Rated 5 out of 5 stars

Highly Recommended

Fantastic service from Paul. So happy to work with a family business.

March 2, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks so much for the great feedback Karen, we're thrilled we could assist.

Rated 5 out of 5 stars

We are very happy with One Solomon's…

We are very happy with One Solomon's service. We have had a number of jobs done by them. Their products & customer service is great and we couldn't be happier with them.
Liz who has done all of our measures & quotes is exceptional.

January 17, 2022
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback Helen we're glad we could help

Rated 5 out of 5 stars

Prompt, professional and competitive pricing

Blake was very prompt and professional when he came out to measure and quote. He provided us with a couple of options and was happy to consolidate our choices into our final quote which we have just accepted due to both the competitive pricing and the customer service we have received so far. Can’t wait to have our security screens installed.

December 28, 2021
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback, we're glad we could help.

Rated 1 out of 5 stars

Dreadful!!!!!

Would not recommend this company to my worst enemy. We had six security doors installed five years ago and have had no end of trouble since then. The sliding doors were installed on the twenty year old tracks. When I rang a couple of weeks later to complain the doors would not slide I was told I needed to pay for new tracks. After an argument they agreed to replace the tracks at no cost to me. Also the rivettes were not correctly inserted in the door frames so they could be pulled out with a decent tug. When the workers arrived to fix it, they said they did not now what colour the door was or how many they needed to fix so would have to come back. As a result the need to take more time off work so as to be here. How can there be no record of the colour scheme or the number of doors! Would not that be on my previous order. Front screen door would not close but the fellow said to "put your foot on the bottom of the door and pull". As a result the handle broke and the door bent!!!! Of course no new door was provided. All of the locks have been problematic. One needed to be replaced within weeks. The front door lock jammed and I was locked out of my house for 30 minutes. Yet another service call and more time off work!!! This lock has broken again as have two of the other locks. Will need to have them all replaced. Have given up on any form of customer service. Sent three emails and left two phone messages three years ago and still waiting for a response. Can't believe this mob is still in business. Don't touch it with a barge pole!!!

October 24, 2021
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Hi Wendy thanks for getting in touch. Someone from our service department will be in contact shortly.

Rated 5 out of 5 stars

Rachel was awesome

Rachel was awesome. Great price and service.
Malcolm Reid

October 6, 2021
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback Malcom we're glad we could help.

Rated 5 out of 5 stars

I love Solomon's Security and Blinds

they are very helpful and I love their work
Very pleasant to speak with also very reasonable prices I fully recommend Solomon Blinds 😃

May 11, 2021
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the great feedback Rae we're glad we could help.

Rated 4 out of 5 stars

Speedy quote process

Their quote process is quick and efficient. Whole process only took 2 days.

February 9, 2021
Unprompted review
ONESOLOMON logo

Reply from ONESOLOMON

Thanks for the feedback Marilyn, what could we do to earn that extra star?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look