One Stop Promotions Reviews 

203
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a fabulous find! We needed a supplier to produce some bespoke Medieval banners for an event and after a lot of research we settled on One Stop Promotions. The team couldn't have been more helpf... See more

Rated 5 out of 5 stars

One Stop Promotions/Flags and Flagpoles is a fantastic company to deal with. They offer a wide range of high quality products at a competitive price, quick turnaround and excellent communication which... See more

Rated 3 out of 5 stars

Fairly frustrating to work with Onestop due to the slight incompetence of the customer service rep. Lots of unnecessary emails and lacking in social graces. Didn't use my name once. Lacked people ski... See more

Company replied

Rated 5 out of 5 stars

I just ordered 6 A3 synthetic custom made bunting for decorating a marquees for my daughter’s rowing boat club. I’m thrilled with the bunting. It looks brilliant! From my initial “chat” on the website... See more

Company details

  1. Digital Printing Service

Information provided by various external sources

Promotional merchandise and corporate imaging solutions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(203)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I was recently given the task to order a flagpole on behalf of a local Parish Council. I had lots of questions, and these were dealt with swiftly and concisely by Becky Fox whom I dealt with throughout the process. The advice provided was clear, the process was explained and the item was delivered swiftly and exactly as ordered. I would absolutely recommend One Stop Promotions to others, and can confirm that I was provided with a 100% customer service by Becky.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and product knowledge

I've been working with OneStopPromotions for over 3 years, and the service has always been to the highest standard. Matt has been excellent at advising on certain products and has always been quick to come up with solutions!

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute dump and that is being…

Absolute dump and that is being generous. The shops are awful in terms of stock holding. People were praying on the floor in the changing room of one shop! The traffic is a nightmare due to roadworks outside the shopping centre. It took us 90 mins to get in and 40 mins to get off the carpark.

September 7, 2024
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi Patrick, I believe you have reviewed the wrong company as we don't have retails shops and we are in an industrial estate and not anywhere near a shopping centre.

Rated 5 out of 5 stars

Matt is always very prompt with his…

Matt is always very prompt with his responses and always gives great recommendations for products that would suit our company events. Print quality and products have been excellent and if there are ever any issues or concerns, these are always resolved without delay.
Excellent customer service and product knowledge. Would definitely recommend.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

I have been using Matt and the team for…

I have been using Matt and the team for a couple of years and they have always been so helpful and efficient. Communication has always been clear and honest and when you work with so many different suppliers this is always important and helps them stand out from others.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Matt and team are always excellent - fast response, friendly, professional, and great branded products. We have been using them for years and have always had a positive experience. Highly recommended.

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

Flag did NOT look at all like the Approved Image!


The flag that was produced for me did not look at all like the image I approved. When I asked why this was the case, I was told in a defensive manner that "due to the nature of the fabric" I would never get a true white or black on this flag. This was never explained to me or anywhere on the website. However what was provided was 100% NOT what I approved. Additionally customer service needs to be improved as the 1st person who I dealt with was not experienced about any file types which required another person to get involved. Oddly I purchased the Flags and Flagpoles, but this one stop promotions was the email communication - its unclear what company I am dealing with. I would not recommend this company as there are many others in the market who can provide better service and product.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend One Stop enough!

I couldn't recommend One Stop enough, especially our account manager Becky Fox, she has been extremely quick at responding to me, going above and beyond to help with our various orders; we are going through a re-brand so there has been a lot of changing elements! Personally, I am extremely happy we found One Stop and the experience has been so positive.

May 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look