I wanted to order a sweatshirt for a friend of mine, so I decided to Google the stussy site, and I got the site of these scanners, but nevertheless I ordered this tidy-up, despite the fact that the si... See more
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Jiffy bag received with piece of card inside. Sticky label on package says value over £14. Clearly a scam. No company name or details for where sent from although underneath is label showing Orange Co... See more
Company replied
well, really should have checked Trustpilot before using this company. Having paid customs for a gift sent to me, they haven't delivered the goods they send lovely emails but still haven't received t... See more
Company replied
Can’t fault the delivery service, I’m sure they’re great & delivered the item speedily. However, I’ve received a brown envelope with 1x sticker (just the piece a sticker should be stuck onto, no act... See more
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Company details
Information provided by various external sources
A global logistics, e-commerce and IT solutions provider. We provide fulfillment, warehousing and final mile delivery solutions.
Contact info
Hayes, United Kingdom
- www.oneworldexpress.com
1.5
Bad
108 reviews
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked via parcel2go I sent vinyl…
Booked via parcel2go I sent vinyl record to US using one world express. I send vinyl all the time via other couriers but this lot - never again.
Parcel status appears as ‘returned’ week after week but they can’t tell me why it hasn’t got any further than Hayes and can’t tell me when it will be returned. Apalling. Despite numerous phone calls the response is the same. We don’t know and we can’t do anything. Well...I can do something. Never ever use you again. Shambolic.
August 31, 2018
Unprompted review
Reply from OneWorldExpress
Dear Simon
Thank you for your comments, which have been noted by our team.
Further to our telephone conversation yesterday, we have reviewed the tracking for your shipment. We note that it was received into the United States Postal Service (USPS) on 1st September 2018 and we expect it to be delivered today, 4th September 2018 by 20:00.
Based on the super economy service that you purchased with Parcel 2 Go, the transit time from when you took your package to your local Post Office on 17th August 2018 to final delivery in the USA is 6 to 13 working days. Therefore, delivery is anticipated to be completed by 5th September 2018.
As discussed, we shall continue to monitor your shipment until the final delivery, and will update you once your shipment has been delivered.
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