www.onhotels.com Reviews 2,581

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently... See more

Rated 5 out of 5 stars

When starting to write this I tried to think even one thing why I wouldn't give five stars to this hotel, and couldn't find any, so I gave five and that is my opinion. Everything was fine starting fro... See more

Rated 4 out of 5 stars

We got this hotel at a very reasonable price. Classic styled chambers, a little sad, but wel mantained. Good size, lots of space to put your luggage. Confortable leader sofa. Very pleasant treatment... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the company and quickly replied to a query I had. Currently in Thailand in accommodation booked through them. Looked to book again for a future trip but they're not taking any... See more

Company details

  1. Hotel
  2. Travel Aggregator

Information provided by various external sources

Onhotels.com is one of the world's leading providers of global hotel accommodation. Onhotels.com enables travelers to book substantially discounted accommodation at thousands of hotels worldwide.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Rated 1 out of 5 stars

DO NOT BOOK WITH ONHOTELS No reservation when I arrived at hotel!!

Very very poor service no reservation when I arrived couldn't contact onhotels as there phone just went to answer phone. Pre paid again so I could get my room, took 30-45mins so missed a meeting. I contacted them the next day had to sort it all out myself. Customer services as very very poor lied said the hotel did have my booking so tuff. I would book with onhotels again even if it was free as there wouldn't be a room when I arrived!!

June 24, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Everything from booking throgh arrival and during our stay was to our satisfaction. Hotel standard and location was Perfect. Clean room With all required facilities and Perfect service/assistanse providing transport to the airport at Our departure.

May 30, 2016
Unprompted review
Rated 5 out of 5 stars

Corresponds to its category. A good combination of price and quality.

Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently located. To the sea 5 minutes to the Ceylon 12 minutes. Nearby there are supermarkets. The Breakfast is quite good - watermelon, pineapple, eggs, noodles, rice, steamed vegetables. Do not stay hungry. Overall the hotel left a bad impression.

May 6, 2016
Unprompted review
Rated 4 out of 5 stars

Booking

Booking was simple. Hotel was as described and prive was fair for central london

April 27, 2016
Unprompted review
Rated 2 out of 5 stars

second rate

I had a room on the ground floor, and every morning was woken by staff wheeling trolleys past over a cobbled strip.
Breakfast was poor with nothing hot available only coffee which you ordered and was made for you.
breakfast was made worse by making breakfast room out of use and serving breakfast upstairs which lead to even worse service, and limited selection of what was available for breakfast.
would not stay here again

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

Great holiday at a great price

Solo traveller Dec 2015
I have only used onhotels once, but I have to say they were great. I got my hol up to €350 cheaper than from other operators. I contacted customer service before I travelled and they replied promptly. I was a bit nervous using a different company to my usual one - but I needn't have worried. I actually contacted the hotel just to make sure I was booked in as I was travelling on my own and yes, I was definitely booked :-). Great hol thanks a mil onhotels. Will definitely use again!

March 26, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service from the company and quickly replied to a query I had. Currently in Thailand in accommodation booked through them. Looked to book again for a future trip but they're not taking any bookings presently. This is confirmed on their Facebook page. Hope they haven't stopped trading as they offered great competitive rates.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

Fab hotel in Verona and great value

Would recommend this site to all my friends and family. Had a great experience of our holiday in Verona last year booked with Onhotels. It was one of their recommended hotels and totally lived up to their description and rating.

March 10, 2016
Unprompted review
Rated 5 out of 5 stars

Great price, great customer service

I booked Hard Rock Hotel in Las Vegas at an exception rate. Sadly I was unable to go. Paola Putzolu helped me cancel at the last minute, despite having to deal with the time difference between the UK and Los Angeles. I will be booking with the company again in the future.

February 27, 2016
Unprompted review
Rated 5 out of 5 stars

Perfect 3 night stay in Berlin!

I booked a 3 night stay at an Adina Apartment Hotel in Berlin through OnHotels. The price was a lot cheaper compared with booking direct with the hotel and it was also a lot cheaper compared with booking it through other hotel comparison websites. The price included breakfast which normally would have cost approx 15 EURO per person a day, so it was a great bargain!

We received the vouchers and itinerary for the hotel as soon as we made payment and I contacted the hotel who confirmed my reservation straight away.

Everything went smoothly, the hotel was perfect and I would definitely recommend using Onhotels for great service and a great price! I look forward to booking my next trip through this website.

February 25, 2016
Unprompted review

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