Oniri Créations Reviews 170

TrustScore 4.5 out of 5

4.7

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Company details

  1. Artist
  2. Art Handcraft
  3. Art Supply Store
  4. Handicraft

Written by the company

Oniri Creations is a brand by Ouros Creations, a French company specializing in the design and manufacturing of high-quality collector’s statues. Following the bankruptcy of the previous company, Ouros Creations has taken over the brand, working diligently to continue existing projects and deliver past orders whenever possible. We are committed to transparency, customer satisfaction, and producing the best officially licensed statues for collectors.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Highly recommended Company

The new Company is doing an excellent work, I really recommend these guys because they are delivering me what the previous Company never dispatched me, also they replied with kindness to all my questions giving me a great support! You can trust them and buy with confidence!!!

November 4, 2025
Unprompted review
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Reply from Oniri Créations

Thank you so much for your amazing review! 🙏
We’re truly happy that you finally received the pieces you had been waiting for, and that our team’s support made the experience smoother for you.
Your trust means a lot to us — we’ll keep doing our best every single day.

Thanks again for your confidence! 💙

Rated 5 out of 5 stars

Oniri is back and better than ever

Since the new Oniri company took over the business, they were quick to improve an area in which the old company did lack so much, which is communication. A new plan was laid out quick, communicated, and they delivered. I had 2 pre-orders done, thought I lost the statues, and they are now delivered and looking amazing in my showroom.

I really appreciate the new Oniri's team constant support and patience. They have done something remarkable, not only for me, but for the rest of clients waiting for their statues. They have my trust again and can't wait to see what is to come in the near future.

June 27, 2025
Unprompted review
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Reply from Oniri Créations

Thank you so much for your kind words — your message truly touched us.

When we decided to relaunch Oniri, our main goal was to do things right this time: communicate clearly, deliver what was promised, and above all, regain the trust of passionate collectors like you.

Reading that your statues finally made it to your showroom and that you’re happy with them is the kind of message that keeps us going — especially after everything that’s happened.

We’re incredibly grateful for your support and patience. There’s so much more to come, and we’re excited to share the journey with you.

Warm regards,
Raphael Maunier and the Oniri Creations team

Rated 2 out of 5 stars

I thought I had wasted €500.

After spending more than €500 on a statue, not hearing anything about it for almost four years was definitely not a good experience. On top of that, the news that the company had gone bankrupt really made me think I had thrown my money away. Luckily, the statue eventually arrived, but the overall experience was terrible — I’m sorry.

January 10, 2025
Unprompted review
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Reply from Oniri Créations

Thank you for your feedback. However, this 2-star review does not reflect the reality of the new company currently managing the Oniri Créations brand.

You initially purchased this statue from a different legal entity that went bankrupt. Ouros Créations, which took over the brand and assets, had no obligation to fulfill past orders — yet we chose to honor them entirely at our own expense, including yours.

What’s most disappointing is that you received your statue free of charge (shipped 19/11/2024) , and still chose to damage the reputation of the company that saved your investment. That feels deeply unfair and, frankly, not cool.

We’ve worked hard to rebuild trust and deliver what the previous company could not — we hope future reviews will reflect that effort more honestly.

Rated 5 out of 5 stars

J’ai reçu ma City Hunter en parfait…

J’ai reçu ma City Hunter en parfait état. Site de confiance. Un grand merci ☺️ !!!!

April 2, 2025
Unprompted review
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Reply from Oniri Créations

Ravis que la statue soit à la hauteur de vos attentes.
Merci pour votre confiance, et à très bientôt pour la suite !

Rated 5 out of 5 stars

Best support and service!

The team at Oniri Créations help me get my pre-ordered Guts & Zodd vs Ganishka since 2018. They are so awesome! Best service and support ❤️

May 22, 2025
Unprompted review
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Reply from Oniri Créations

Thank you so much for your kind words and your incredible patience 🙏
It means the world to us to finally deliver your long-awaited Guts & Zodd vs Ganishka — and to know that our support made a real difference.

We’ve worked hard to bring these pieces back to life under a new structure, and your trust and encouragement give us the energy to keep moving forward.

Thank you again for your support — we’re truly grateful! ❤️

Rated 1 out of 5 stars

Total Scammers

Total Scammers. Been waiting for my Gon vs Hizoka statue since 2020. Every time I contact them no reply. Thieves !!!!!

February 7, 2025
Unprompted review
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Reply from Oniri Créations

Hello Ernesto,

The former Oniri Creations company went bankrupt last year. We are a new company that acquired its assets through the court.

Since then, we have delivered several statues to former customers without requesting any additional payment, except for shipping costs (which were due anyway, with the exception of France and Belgium).

As a new company, we need to reapply for licenses, and the Gon vs Hisoka statue has not yet been approved. We have posted a detailed explanation on our website regarding the situation for former customers. You can check our latest updates here:
🔗 https://oniri-creations.com/en/production-update/?v=7885444af42e

Please reach out to our support team at clients@oniri-creations.com, and we’ll be happy to assist you.

Your rating does not reflect the new company, as we have never taken any payment from you. Our goal is to save and complete as many projects as possible. Many former customers have already received their statues where licenses have been approved—you can read their feedback as well.

Best regards,
The Oniri Creations Team

Rated 5 out of 5 stars

Reçu ma femto + ma statue city hunter

Reçu ma femto + ma statue city hunter ! Au top !

Un grand merci à la société Ouros Creations (repreneur de Oniri creations) pour vos communications feequentes et le respect de vos engagements !

January 17, 2025
Unprompted review
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Reply from Oniri Créations

Un immense merci pour votre message et votre confiance ! 🙌✨

Nous sommes ravis que vos statues Femto et City Hunter soient bien arrivées ! 🚀🔥 Votre satisfaction est notre priorité, et nous continuerons à assurer une communication transparente et à respecter nos engagements.

Merci encore pour votre soutien, et à très bientôt pour la suite de l’aventure Ouros Creations ! 💙😊

Rated 1 out of 5 stars

FRAUD ALERT

I ordered Hisoka and Gon statue from them 3.5 years ago and already paid it but they neither send me my order nor replied my messages.

January 28, 2024
Unprompted review
Oniri Créations logo

Reply from Oniri Créations

Hello,

We understand your concerns, but we want to clarify that the former Oniri Creations company went bankrupt. We are a new company that acquired its assets through the court and are working hard to deliver as many statues as possible to past customers.

We have never taken any money from you, and if you had a pending order with the previous company, we kindly ask you to send us your order details at clients@oniri-creations.com so we can check your case and provide you with the right information.

For full transparency, we have also posted an official update regarding past orders and our ongoing efforts to deliver statues despite the bankruptcy. You can read more here:
🔗 https://oniri-creations.com/en/production-update/?v=7885444af42e

We are here to help, so please reach out, and we will do our best to assist you.

Best regards,
The Oniri Creations Team

Rated 1 out of 5 stars

POSSIBLE FRAUD ❌❌❌

ATTENTION: POSSIBLE FRAUD ❌❌❌. I have been asking Oniri creations for a refund for 2 months and they only say "we will do it shortly."
After reading several negative comments:

It seems that this company has stopped making updates and users' money and statues are compromised.
I am going to take legal action against the company to claim my money, I recommend users do the same and prevent the damage from being greater.

December 21, 2023
Unprompted review
Oniri Créations logo

Reply from Oniri Créations

Hello,

We understand your concerns, but we want to clarify that the former Oniri Creations company went bankrupt. We are a new company that acquired its assets through the court and are working hard to deliver as many statues as possible to past customers.

We have never taken any money from you, and if you had a pending order with the previous company, we kindly ask you to send us your order details at clients@oniri-creations.com so we can check your case and provide you with the right information.

For full transparency, we have also posted an official update regarding past orders and our ongoing efforts to deliver statues despite the bankruptcy. You can read more here:
🔗 https://oniri-creations.com/en/production-update/?v=7885444af42e

We are here to help, so please reach out, and we will do our best to assist you.

Best regards,
The Oniri Creations Team

Rated 1 out of 5 stars

the absolutely worst company ever.dont…

the absolutely worst company ever.dont purchase from them.

i bought 2 very expensive berserk figures close to 3 years ago. oniri has not even sent a single email about the delay in these 3 years. they have ignored avery message i have sent and their bs notice tab on their website is never even updated. i spent close to £700. this is the worst, absolutely worst company. they have no shame and they are disgusting people. i dont think i will ever receive my figure or anyone else with the same problems.

August 21, 2023
Unprompted review
Oniri Créations logo

Reply from Oniri Créations

Hello,

We understand your concerns, but we want to clarify that the former Oniri Creations company went bankrupt. We are a new company that acquired its assets through the court and are working hard to deliver as many statues as possible to past customers.

We have never taken any money from you, and if you had a pending order with the previous company, we kindly ask you to send us your order details at clients@oniri-creations.com so we can check your case and provide you with the right information.

For full transparency, we have also posted an official update regarding past orders and our ongoing efforts to deliver statues despite the bankruptcy. You can read more here:
🔗 https://oniri-creations.com/en/production-update/?v=7885444af42e

We are here to help, so please reach out, and we will do our best to assist you.

Best regards,
The Oniri Creations Team

Rated 1 out of 5 stars

Going on almost 4 years and still no…

Going on almost 4 years and still no statue. I had pre-ordered the Guts & Zodd Berserk statue back in early 2019. 3 and a half years later with tons of excuses and false promises from Oniri, I'm still waiting on my statue to ship. They also surprised me with last minute astronomical shipping charges that cost the same amount of money as the statue itself. Oniri staff does respond to emails within a day or two, but their responses are always extremely short and vague leaving much to be desired. I just can't wait for my statue to arrive so I can finally wipe my hands clean of this company for good. I do not recommend anyone to purchase anything through this company unless you're ready to commit to years of waiting. I could have raised a small child in the time it takes them to ship a statue.

July 20, 2022
Unprompted review
Oniri Créations logo

Reply from Oniri Créations

Hello,

We understand your frustration and want to clarify the situation. The former Oniri Creations company went bankrupt, and we are a new company that acquired its assets through the court. While we were not responsible for past delays or previous management decisions, we have taken the initiative to complete and deliver as many statues as possible, including yours.

Your Guts & Zodd statue has been produced by the new company, and we would love to arrange delivery for you. Please reach out to us at clients@oniri-creations.com with your order details so we can assist you as soon as possible.

We kindly ask you to reconsider your rating once your issue is resolved, as it does not reflect the efforts of the new company, which is working hard to deliver all pending statues and support past customers.

We look forward to your email and hope to get your statue to you soon!

Best regards,
The Oniri Creations Team

Rated 1 out of 5 stars

Ordered in 2019, no product received even in 2021

Preordered the Levi figure in July 2019, paid in full 490€ excluding shipping. Delivery was due Aug 2020.

Due to the covid19 pandemic in 2020, delivery was delayed but there was no notice from Oniri Creations. They finally updated their Instagram in Feb 2021 (6 months after the original delivery date) that the Levi figures were stuck in China, but promised delivery by 2021 Q2.

2021 Q2 came and went, again with no update from Oniri. I had to reach out again to them in July 2021, only to receive a vague response of "delivery in summer". Throughout all this, the company kept taking new orders for new figures even though they had yet to deliver the orders made 2 years ago.

I requested for a refund, and was charged a cancellation fee of 10% despite the fact that the company did not deliver within a reasonable time period. I felt that as a customer, I had been more than reasonable by waiting until the product was a year late before asking for a refund.

Refund was made using paypal, which meant I was charged paypal fees as well. The only positive thing I have to say is that the company refunded me promptly.

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Customer Service Level - Outstanding and beyond

Oniri Creations are a newish competitor on the resin statue scene. They've acquired a few licenses to make resin statues including, but not limited to Death Note, Naruto, Bleach, Attack on Titan and Full Metal Alchemist.

As any resin collector will know, this hobby is very expensive and we've had our fair share of dealing with customer service issues with other companies when defects are found.

Oniri Creations being new, I went into this a bit blind, not knowing anything about them, the quality of the finished product or their customer service.
What I can now say is that they are a breath of fresh air and a leading example of how quality and customer service should be handled.
I was one of the few unfortunate people to experience a defect with my resin statue, but Oniri Creations customer service were on the ball and responded very quickly, reassured me and promised to fix the problem. They even gave me the choice of a full refund, a partial refund or to replace the defective part.
Their patience and how helpful they are was great. I will definitely be a returning customer in future.

August 14, 2019
Unprompted review
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