Online Bathrooms Reviews 

314
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Price was very competitive. They didn't have the part I required readily available and provided multiple options. Part was delivered within 2 business days, very happy!

Rated 5 out of 5 stars

Absolutely bowled over by the quality of the showroom and how much quality choice is available here. I was shown around by Phil who was really helpful with his vast knowledge of the products. You ca... See more

Rated 2 out of 5 stars

No delivery on the agreed date. Phone twice to check. Customer service not aligned to previous reviews. Comms lacking. Promised a morning delivery second time round. Still not here. Fault res... See more

Company replied

Rated 5 out of 5 stars

No problems... Bit much to expect everything to be checked off the pallet within 20 minutes ( or else) it was all good, thought however if sending a 330 deep sink unit having a 330 deep toilet unit wo... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Bathroom suites online supplying bathroom shower enclosures, basins, toilets, baths, steam cabins, taps and mixers at heavily discounted prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(314)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted with my purchase, exactly as expected, already recommended to lots of people.

I am very happy with my suite. It is being fitted at this very moment and my plumber says it's just right for my small bathroom. There were loads to choose from and once I decided on the type I wanted, everything after that was just straight forward. I was unable to be at home the day it was delivered, so my friend came round to take delivery, unfortunately the delivery chaps said they were not permitted to enter my house so my friend had to carry the goods in to my house and up the stairs for me. This was the only problem with the whole transaction and would definitely not discourage me from using the company again, or recommending them to others.

October 19, 2013
Unprompted review
Rated 1 out of 5 stars

Dreadful and shocking company. Credit Card chargeback necessary to obtain a refund.

If you are thinking of buying from this company then please think again. Products were advertised as next day delivery. After charging my card and confirming the order I was then told that the items were out of stock and would not be delivered for at least 5 days.
Delivery date passed so I cancelled the order by email expecting a refund after 30 days as per their terms and conditions. 7 emails( none of which were responded to) 5 phone calls and each time I was informed this was an oversight, clerical error, processing problem.

It is amazing that any emails regarding sales were responded to on the same day but 5 emails sent regarding a refund that they are legally obliged to provide under the long distance selling regulations were completely ignored.

Three months on I have now had to submit a chargeback through my credit card in an attempt to recover more than £300

Please, please do not use this company. If things go wrong they will leave you high and dry. I really wish I had never stumbled upon onlinebathrooms.

October 19, 2013
Unprompted review
Rated 4 out of 5 stars

Would use again

Happy with the toilet and vanity unit i bought . Minimal marks on them .
Before i looked at this site i shopped around and these guys are much cheaper .
The units i received are of excellant quality .
My only criticism is that you don't get all the parts you need to install the unit eg brackets to fix toilet to the floor .

I think this should be made very clear on the website

October 19, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I would recommend this company, without hesitation. They were so very helpful and the delivery was as promised. Delighted with every aspect and the goods are exactly as ordered.

October 18, 2013
Unprompted review
Rated 3 out of 5 stars

quick delivery

bath not as advertised and small hairline crack on sink.

October 18, 2013
Unprompted review
Online Bathrooms logo

Reply from Online Bathrooms

Nothing was reported to us about the bath arriving cracked and we sent you the bath you ordered which was advertised on our website,

Rated 1 out of 5 stars

Oh dear oh dear oh dear

Don't be fooled by the reviews as we were. This is the worst company we have had the misfortune to use.
The goods arrived faulty and it is impossible for you to get a replacement or indeed any satisfaction at all from the staff. [Name] is uninterested to the point of insolence .
Never returns calls denies receiving e mails and has a totally can't be bothered attitude to resolving the issue. We are still no nearer to replacing the faulty tap and bath waste so cannot continue with the installation.

October 9, 2013
Unprompted review
Online Bathrooms logo

Reply from Online Bathrooms

In response to this matter no failure was made at any time by onlinebathrooms.com in delivering an excellent standard of service in the shortest possible time. The customer reported the fault on her tap on Tuesday 8th October. The report was immediately reported to the manufacturer by onlinebathrooms.com and the manufacturer called the customer on Wednesday 9th October to confirm a complete replacement tap would arrive to them direct on Friday 11th October. The customer received a voicemail from onlinebathrooms.com to double check that they had indeed received the information from the manufacturer and that they were aware of the delivery details. The trust pilot feedback was logged by the customer on Wednesday 9th October. On Friday 11th October the customer received the replacement tap. The customer emailed onlinebathrooms.com on Friday 11th October at 8pm in the evening to thank us for her replacement. The customer has not, as yet updated the Trust Pilot report.

Rated 5 out of 5 stars

Top service, friendly and efficient

Ordering was easy and the prices were competitive. One item wasn't available but I was telephoned and offered and replacement. Items arrived in good time and were packed well. I'd definitely recommend and use again :)

July 27, 2013
Unprompted review
Rated 5 out of 5 stars

Very helpful and pleasant lady

its nice to have a company who have nice friendly staff. A special thank you to Kelly who went out of her way to help and advice me on the goods i needed. i was very pleased to have ordered my goods and to have them delivered next day, Had a slight problem with the delivery not arriving as promised but this was resolved quickly

July 25, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent

Very good price , happy with quality, all items arrived together ,good delivery service would definitely recommend to anyone .excellent all round service.

July 23, 2013
Unprompted review
Rated 4 out of 5 stars

Very efficient and reasonable prices.

Very good product and great communication. I still think that the delivery charge should be included in the price and not added as an extra charge hence the 4 star mark. Despite that I would not hesitate in recommending this company to anyone. Thx

July 12, 2013
Unprompted review
Rated 2 out of 5 stars

Product imformation was incorrect

Ordered a toilet & cistern, phoned to specifically ask which side the inlet was as it wasn't clear on the product details. Was assured it was a right hand inlet but when it arrived it was a left hand inlet. My plumber managed to re-allign the pipework but took longer & cost me more for the fitting. Phoned to inform the company about the issue, and all I got was a 'Thankyou for letting us know'.
Toilet & cistern were a very good quality at a very good price but let down by the service

July 11, 2013
Unprompted review
Rated 5 out of 5 stars

Good service

A very fast and efficient service all items well packed, as a builder this is what you want will use them again Jon W

July 8, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look