Online Bathrooms Reviews 

314
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Price was very competitive. They didn't have the part I required readily available and provided multiple options. Part was delivered within 2 business days, very happy!

Rated 5 out of 5 stars

Absolutely bowled over by the quality of the showroom and how much quality choice is available here. I was shown around by Phil who was really helpful with his vast knowledge of the products. You ca... See more

Rated 2 out of 5 stars

No delivery on the agreed date. Phone twice to check. Customer service not aligned to previous reviews. Comms lacking. Promised a morning delivery second time round. Still not here. Fault res... See more

Company replied

Rated 5 out of 5 stars

No problems... Bit much to expect everything to be checked off the pallet within 20 minutes ( or else) it was all good, thought however if sending a 330 deep sink unit having a 330 deep toilet unit wo... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Bathroom suites online supplying bathroom shower enclosures, basins, toilets, baths, steam cabins, taps and mixers at heavily discounted prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

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No recent history of asking for reviews

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4.6

All reviews

(314)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Sam

I needed a Connect Slow Closing Toilet Seat, after months of trying to source one. Online had one in stock, and SAM arranged for it to be despatched despatched immediately. Unfortunately, it arrived damaged but a replacement was organised by SAM straightaway and it came without problems. It is fitted and working.
Excellent service

March 24, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service , would use again.

Very pleased with quality and service , my bathroom looks amazing . Very helpfull and friendly staff . 10 out of 10 from start to Finnish . Will use again for daughters bathroom . Thank you .

March 24, 2013
Unprompted review
Rated 4 out of 5 stars

CATCHY HEADER

Excellent, friendly service. No delay in answering phone calls. Speedy on-time delivery. First class product expertly packed at very competitive price. Well pleased and recommended. This should be good for a hefty discount on my next order.......

March 22, 2013
Unprompted review
Rated 5 out of 5 stars

Quality for money is superb and more importantly is not flat pack so it is built to last.

I bought my vanity unit for my sons bedroom after a lot of searching on line and got exactly what I was looking for at online bathrooms online at a fantastic price for superb quality and more important is came built not flat packed so I know it has been erected correctly and will last as long as I will ever need it to. If anyone was ever looking for bathroom fitting I would point them in the direction of online bathrooms

March 22, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service from ordering to delivery

Staff at onlinebathrooms.com were very helpful and very knowledgeable on their
products. Ordering was completely painless. Excellent value for money.
Driver phoned to set delivery time and arrived on time, gave us assistance with
unloading, checking and storage, being senior citizens we found this invaluable.
Would have no hesitation in recommending onlinebathroom.com to anyone.

March 6, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic

I purchased a sink with cabinet full shower tray and glass surround with shower mixer valve and shower head . I gave the staff my bathroom measurements and they worked out the tiles and ashesive I would need they also supplied grout.The service was second to none I would recommend this company to anyone five star service.

February 22, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent quality and great value.

I was most impressed with the service and quality of goods purchased from Onlinebathrooms.com. Any anxieties I may have had regarding purchase without actually seeing the goods were quickly dispelled upon receipt of my order- delivered bang on time and very well packed (on its own pallet) to avoid damage in transit. I would have no hesitation in recommending Onlinebathrooms.com to anyone contemplating the purchase of high quality bathrooms products at very reasonable prices, backed by excellent service.

February 20, 2013
Unprompted review
Rated 5 out of 5 stars

great bathroom suite

Prompt delivery. helpful pleasant staff when I phoned. The suite came well packaged on a pallet. I would definitely recommend online bathrooms. Thanks.

February 16, 2013
Unprompted review
Rated 3 out of 5 stars

make your mind up

Good quality products but could sort out advice and delivery ordered a shower tray wanted to know where waste was as it wasnt shown on diagram asked when ordering i was assured twice once by their lady taking the order and once by their warehouse that the waste was at end top corner of the rectangle tray which was perfect for my plumbing,i was also emailed to say my order would be delivered on the 4th january but got a phone call saying it would be 7th january, so i called to check which and was told the 7th so i went work on the 4th came home early then driver called said he on his way. good job as the only person at home was a lady of 72.she could not have checked order as goods were so heavy,and on a pallet,with no help from the driver,dont they do anything now,just waited to sign ticket,i checked as best i could and guess whattray with waste in middle front,so i had to have all new plumbing to a different part of my house instead of the original area .so please a little more help and get a helpful delivery company

February 8, 2013
Unprompted review
Rated 1 out of 5 stars

Witheld part of my refund and then failed to answer my query

When I placed a large (well over £1,000) order with this company they were friendly and helpful. They then informed me that one of my items was discontinued and offered me a refund. I had to source the item elsewhere, incurring extra delivery costs. It took a few weeks of chasing to secure the refund and, despite requests, no confirming email was sent to me. When I checked my credit card statement I saw that the refund had been reduced by about 6%. Their explanation when I rang them was that because I'd been given a discount for my large order I 'hadn't paid in full' for the item. I emailed the manager pointing out that the item in question was unlikely to have affected the discount and I had incurred extra costs sourcing it elsewhere, so would appreciate a full refund. After a week he still hasn't bothered to reply. Verdict: poor communication and lousy customer service.

January 9, 2013
Unprompted review
Rated 5 out of 5 stars

Great customer service

After another supplier let me down, I came to Online Bathrooms for a quick turnaround delivery. I spoke to Sam and she was really helpful, quickly checking the stock of the items I needed and arranging with the warehouse for a speedy delivery. She called me back personally once she'd confirmed Online Bathrooms could fulfil the order and really helped me out. I'd definitely use Online Bathrooms again. Thanks Sam!

January 3, 2013
Unprompted review
Rated 4 out of 5 stars

Fitted full bath suite.

I think the sink, bath and toilet are good value for money especially as you get the mixer taps included in the price. I had concerns over the toilet as it is smaller than the one I took out but I had no need to panic as the toilet has a very powerful flush. I had a problem fitting the taps as the flexi hoses supplied leaked.!!!
This was a nightmare and I had to source new flexi hoses from wickes which were fit for purpose costing me £30 - £40.
All in all I am satisfied and believe the bath suite is good quality and looks quite expensive when all fitted nicely. I would buy again from these but check the hoses don't leak. ggggrrrrr.

December 12, 2012
Unprompted review
Online Bathrooms logo

Reply from Online Bathrooms

Spoke to the customer and he has said that he left the review on our website by mistake and it was meant for another company not Onlinebathrooms

Customer is going to remove the feedback

Rated 5 out of 5 stars

Very Good customer service with accurate delivery timescales

When time is of the essence a company offering fast delivery when I ordered was key.
With excellent customer service and delivery timescales I was not disappointed with Online Bathrooms and would not hesitate to do business with them again.

Regards

Property Developer

December 9, 2012
Unprompted review
Online Bathrooms logo

Reply from Online Bathrooms

Spoke to the customer and he has said that he left the review on our website by mistake and it was meant for another company not Onlinebathrooms

Customer is going to remove the feedback

Rated 5 out of 5 stars

Class and value

Ordered Rak Ceramics bathroom wash basin, toilet and tap.
Lovely looking set, cistern all installed so quick to fit for customer......very pleased.
Good communication and quick delivery.
Sure to use again.

December 9, 2012
Unprompted review
Rated 5 out of 5 stars

great value for moey money

great value for money very helpfull over the phone and there products are top rate just one thing i didnt agree was mdelivery men left my produts outside

December 8, 2012
Unprompted review
Rated 5 out of 5 stars

Good value, excellent quality

My recent sink and mixer taps purchase couldn't have been easier.
Delivery was quick, with plenty of time given to visually check the items before accepting them.
The delivery guys even helped with the unpacking and checking.
Instructions for fitting and assembly easy to read.
Final fitted products look fantastic and I will definitely use you again.
Thank-you

December 5, 2012
Unprompted review

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