Onlinelighting Reviews 

620
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more

Company replied

Rated 5 out of 5 stars

Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more

Company replied

Rated 5 out of 5 stars

Great set of lights worth every penny great value for money. Quick delivery and you know when there coming package very well. Well done everyone @ Online lighting

Company replied

Rated 5 out of 5 stars

Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning! Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391 I tried to order them from ano... See more

Company details

  1. Lighting Store

Information provided by various external sources

Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

620 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(620)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I recently purchased from Online…

I recently purchased from Online Lighting and overall, I'm quite pleased with the experience. The service was excellent, and the delivery was impressively fast. The item arrived well-packaged to prevent damage, and the quality of the product was great, meeting my expectations in terms of aesthetics. There were a few minor issues, such as bulbs being a bit tricky to fit and a lack of screw fittings, but these didn't significantly affect my satisfaction. Despite a minor discrepancy in product specifications for another customer, I'd still recommend Onlinelighting for their efficiency and value. Four stars!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

With so many dubious traders around…

With so many dubious traders around discovered this company to be exceptional in its website, promises and performance. Unbelievably, my order arrived the day after the order, safe and sound! First class service, highly recommended!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality and great selection

I’ve used online lighting a few times over the past couple of years. They’ve always been great,.. light fittings are decent quality and they do actually help if have a problem with delivery etc. unlike many other online stores. Happy days.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Wonky on the top & buzzes

An absolute nightmare trying to get the glass off of the small reading lamp to put the bulb in. Cheap screws have been used so won't last long.
Delivered by FedEx, awful company, no notification received to say it was being delivered so missed it & then couldn't reschedule the delivery. When it was delivered, the box ripped & smashed in & I'm surprised the lamp hasn't been damaged.
Light looks like its wonky on the top shade & noticed a very annoying buzzing sound when the top lamp is dimmed, so we are now forced to having the light at its brightest which is not what I bought it for. As a migraine sufferer, the brightness is a trigger for me & I'd send it back, but the box has already been broken down & thrown away.
Not a great purchase for us unfortunately & at just under £80, a waste of money.

November 11, 2024
Unprompted review
Rated 4 out of 5 stars

Amazing choice of lights

I found the website easy to navigate and the selection on view was amazing there are lights for all occasions.
Ordering was easy and simple. The only thing I was disappointed with was the lack of information regarding delivery. I thought I would get an e mail when the lights had been despatched so I could make sure someone was at home for delivery plus the carriers name. FedEx was the carrier and they did communicate but not until the nite before delivery. Luckily some one was at home yesterday when they arrived otherwise I would have been chasing a re delivery. Other than that it was a smooth purchase. Please try and communicate delivery it makes it much better for the customer and doesn't mean you have to chase redelivery if your not at home.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Order was dispatched and arrived very quickly. Very well packaged and good communication throughout the whole process. Definitely recommend

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

Company nice and responsive

Company nice and responsive. Their choice to send items with FedEx a time waster. No effort from the driver to knock the door or anything. Wasted a whole morning waiting. To contact FedEx call them in US - Onlinelighting gave me a uk number which is next to useless. They said that they also send a complain to FedEx itself. Well lets see if they ever get an answer.
Unfortunately 1 star for picking an obnoxious US company rather than a UK.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

Awful produt - avoid like the plague

I purchased three of the battery operated picture lights. Upon installation the light is good but after turning the unit back on (just after an hour or so) the light is noticeable dimmer and after a couple of hours you can barely see any light at all. And this with Duracel batteries. Absolutely atrocious cheap (not pricewise) crap. I have a usb bike light that lasts for weeks before it needs recharging.

September 8, 2024
Unprompted review

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