Sheridan and Jenna were so instrumental in helping us get our mortgage offer. I first began chatting to Sheridan nearly 1 year ago to test the waters on what we could expect with the mortgage process.... See more
Company replied
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Review summary
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We contacted David Farrel about equity release having found him listed by the equity release council. He outlined everything clearly but with no pressure at all, giving us very sound advice and guidan... See more
Company replied
Amazing service from start to finish. Got decision in principle in less than 3 hours and mortgage offer in less than a month. Luke Naylor was very knowledgeable, friendly, polite and found me bet... See more
Company replied
 I lcannot recommend Natalie enough, owe to Self Employment and rather complex Financial structure. Natalie held our hand and guided us through the process. We’re both professionalism and support... See more
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Company details
Written by the company
We are an FCA-authorised and award-winning mortgage broker, serving customers nationwide since 2013. At Online Mortgage Advisor (OMA®), we connect you with specialist advisors from our team who focus on your exact type of mortgage situation, ensuring you get the best possible advice. We are on a mission to be the most-loved for mortgages, and our passion is understanding our customers and exceeding their expectations. Our website provides helpful tools, insightful guides, and informative content to empower borrowers to make the best possible decisions. We've proudly helped over 600,000 customers secure the right mortgage, often stepping in when other lenders or brokers have been unable to assist.
Contact info
Online Mortgage Advisor, Sterling House, Outrams Wharf, Little Eaton, DE21 5EL, Derby, United Kingdom
- 03308187026
- www.onlinemortgageadvisor.co.uk
4.9
Excellent
943 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Good Service
- Very honest customer advisors, they seem to outline the situation in a simply manner.
- Present good options
- Act with integrity (they'll do what they said they'll do).
- I'll be using them in future
November 3, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Achieving what no one else could…
I can’t remember how I stumbled across this site but I’m so glad I did! Sheridan was unbelievable he listened a s took the time to go and investigate options and came back to me with me with great news! I was able to take the equity out my mortgage and buy another property, not one bank would listen to me but they he managed it and I’m forever grateful. He works with Jenna who makes sure all the information is in place and is always helpful and reassuring. I’ve recently gotten the keys to my new property.
Thank you to both of you!
June 1, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
First class service and dedicated…
First class service and dedicated professional staff
October 29, 2025
Reply from Online Mortgage Advisor
Hi John,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Mr Richard was excellent on my mortgage journey
Mr Richard , who was my broker , was very patient with me knowing that , I have no clew regarding getting a mortgage especially for the first time, He explained every steps from step one ,to the end suppored with the bank,, the conveyance, the Insurance, etc till the contract was exchanged , always checking on me to see how far things was progressing, clearing any doubts in my mind.I will definitely recommend this guy for any first time buyer, he was very helpful.
October 31, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Fantastic
Fantastic, Luke Naylor and team were great. Highly recommend
October 29, 2025
Unprompted review
Reply from Online Mortgage Advisor
Hi Rob,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
David Peacock did a fantastic job with…
David Peacock did a fantastic job with getting me a mortgage offer in such a quick timeframe! Very greatful he was splendid to work with
October 21, 2025
Unprompted review
Reply from Online Mortgage Advisor
Hi Ellie,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
I never thought I would be able to…
I never thought I would be able to purchase a house in the area that I wanted as a sole applicant as I needed over the normal 4.5 times usually given .
Richard Davidson was so positive and helpful straight away and find me a mortgage to meet my needs, he has explained everything to me at every step and made me feel reassured , I would definitely recommend him to anyone looking for a mortgage.
October 31, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Brilliant advice and comms
Brilliant advice and work from mortgage expert to the admin team. Woukd recommend. Hard working and communicative so this is very reassuring
October 30, 2025
Unprompted review
Reply from Online Mortgage Advisor
Hi Sam,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Amazing help
Amazing help. Very informative and lovely staff from the beginning until now. And I really appreciate their honesty throughout.
October 30, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Great! Easy to work with and vey capable
Scot is great and got us an AIP very quickly.
October 29, 2025
Reply from Online Mortgage Advisor
Hi Clair,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Great Service
Really helpful and work quite fast - everyone was so clear and helpful. I worked with Luke and Chloe who made everything so easy and explained everything clearly. Really useful if you’re a first time buyer.
October 29, 2025
Unprompted review
Reply from Online Mortgage Advisor
Hi Emily,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
The staff are very good at explaining…
The staff are very good at explaining some of the things you don't understand as a first time buyer. Brilliant staff
October 24, 2025
Unprompted review
Reply from Online Mortgage Advisor
Hi Viola,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Chloe and Luke were excellent…
Chloe and Luke were excellent throughout the whole process. Cannot recommend them enough.
October 28, 2025
Unprompted review
Reply from Online Mortgage Advisor
Hi Fraser,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
I got a call back within minutes and…
I got a call back within minutes and ever since I feel I have had a trusted ally in Jean-Pierre and April on the treacherous journey of purchasing a house. Not there yet but am very happy so far!
October 20, 2025
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Outstanding Service
Donna gave us an amazing service and explained everything thoroughly. We had a complex situation, but she was attentive and understanding, making our experience really personalised. Would highly recommend!
October 27, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Profession, calm, friendly and helpful
Our mortgage journey wasn’t ever going to be easy and started while on holiday contacting Luke Naylor. From the start Luke was more than helpful, patient, and understanding, taking time to explain and reassure as we progressed. When everything came to an unexpected end with the sellers pulling out of the deal 3 days before completion, Luke was on hand. A new property was found and Luke again helped us through, this time battling against time. Always professional and a calm voice of reason in stressful times, Luke’s helpful approach made all the difference. We now have our own home again in no small part, thanks to Luke.
October 26, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
We're thrilled to hear Luke has been able to help with your mortgage journey!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Great Service
Great Service
Can't ask for anything more handled everything professional and speedy as long as you have your paperwork ready. At fair price too for there services.
October 16, 2025
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
1000% recommend
1000% recommend to friends and family Sheridan is a star went beyond and above so helpful so kind and very professional too
October 22, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
We're thrilled to hear Sheridan has been able to help you with your mortgage journey.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Good experience
Good experience. Had good and frequent customer service contact with Luke and Chloe. Have successfully received a mortgage offer. Thanks!
October 22, 2025
Unprompted review
Reply from Online Mortgage Advisor
Good morning,
Thank you for taking the time to leave such positive feedback!
We're thrilled to hear Luke and Chloe have been able to help you with your mortgage journey.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Many thanks,
Rachel
OMA Reviews Team
Unhelpful pathetic service
When the advisor knew he could not help me he was dismissive, I was no longer the centre of attention but a headache. I have since emailed the advisor on multiple occasions asking for advice on situation changes but I have not heard back. When the advisor knew he could not make money out of me he moved on without giving me a fair chance. I will find another company willing to help me.
October 17, 2025
Unprompted review
Reply from Online Mortgage Advisor
First of all we would like to apologise that this has happened, this is not the standard of service we strive for.
So that we can investigate this further, please could you email support@onlinemortgageadvisor.co.uk with your first and last name and we will get back to you as soon as possible.
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