Online Mortgage Advisor Reviews 

943
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and professional advisors for providing clear guidance, answering all questions thoroughly, and successfully securing great mortgage deals. People also mention that overall communication is consistently prompt and helpful, making the entire application process remarkably smooth and entirely stress-free. Some reviewers were not happy with communication, mentioning significant delays, unreturned messages, and a deeply frustrating lack of timely updates regarding their applications. A small portion of consumers felt completely ignored when dealing with challenging situations where advisors were ultimately unable to assist them further.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely helpful, professional,... See more

Service

Customers shared overwhelmingly positive experiences with the service, highlighting professional, prompt, and... See more

Customer service

Consumers find customer service to be exceptionally helpful and professional, consistently praising the clear... See more

Response time

Clients share positive opinions on response time, frequently praising the quick replies and around-the-clock... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire journey was exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sheridan and Jenna were so instrumental in helping us get our mortgage offer. I first began chatting to Sheridan nearly 1 year ago to test the waters on what we could expect with the mortgage process.... See more

Company replied

Rated 5 out of 5 stars

We contacted David Farrel about equity release having found him listed by the equity release council. He outlined everything clearly but with no pressure at all, giving us very sound advice and guidan... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish. Got decision in principle in less than 3 hours and mortgage offer in less than a month. Luke Naylor was very knowledgeable, friendly, polite and found me bet... See more

Company replied

Rated 5 out of 5 stars

 I lcannot recommend Natalie enough, owe to Self Employment and rather complex Financial structure. Natalie held our hand and guided us through the process. We’re both professionalism and support... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We are an FCA-authorised and award-winning mortgage broker, serving customers nationwide since 2013. At Online Mortgage Advisor (OMA®), we connect you with specialist advisors from our team who focus on your exact type of mortgage situation, ensuring you get the best possible advice. We are on a mission to be the most-loved for mortgages, and our passion is understanding our customers and exceeding their expectations. Our website provides helpful tools, insightful guides, and informative content to empower borrowers to make the best possible decisions. We've proudly helped over 600,000 customers secure the right mortgage, often stepping in when other lenders or brokers have been unable to assist.


Contact info

4.9

Excellent

TrustScore 5 out of 5

943 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(943)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very helpful company who helped me to…

A very helpful company who helped me to find a mortgage that fits my requirements.

March 27, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Remortgage 2026

Richard Fowler provided various options (always appreciated) and excellent advice on these options based around my personal circumstances, which were quite dynamic. This enabled me to better understand which option was best for me and provided me the most flexibility should my situation change. The rest was made easy and the re-mortgage process very effective. Thank you Richard and the team.

April 2, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

100% recommend these guys

100% recommend these guys, they made my remortgaging an absolute breeze. I found my situation of remortgaging very complicated and over whelming as I just went through a divorce but JP and April took care of everything, thank you. Well worth the money.

March 30, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Steve Sherwood is your go to advisor!

Steve Sherwood has made the whole experience of getting a remortgage much less stressful. He is an expert and knows how to reassure you on any question you have. He makes you feel like he truly cares about getting the best outcome for your personal situation. Best part is that he acts on every promise and delivers which has given us so much confidence. So grateful for this website and the advisor.

March 27, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

As I own my house and have no dependents

As I own my house and have no dependents I decided to have a look at Equity release, I read a few reviews and eventually got it touch with David Farrell, he was very pleasant and professional about the procedure and explained everything clearly before making an appointment to see me. He came and explained everything in detail to me and everything went smoothly from start to finish. I now have money in the bank for extra holidays, home improvements, new fishing tackle etc. I would certainly recommend David Farrell to anyone thinking of doing the same as I have and certainly won’t regret it.

March 25, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

From Stress to Success – Thanks to Ben & Jenna

I honestly can’t thank Ben and Jenna enough for all the hard work, support, and guidance throughout our mortgage journey.

From the very beginning, they were incredibly responsive — always quick to reply, no matter how many questions I had (and there were a lot!). Every step was explained clearly, which really helped take away the stress and uncertainty, especially as this was such an important milestone for us.

What really stood out was their dedication and patience. Even when things became a bit complicated, they remained calm, professional, and reassuring throughout. I always felt like they genuinely cared about getting the best outcome for us, rather than just treating us like another case.

Their communication was excellent, and I never felt left in the dark. They kept things moving, followed up when needed, and made the whole process much smoother than I expected.

This has been a big step for us, and I’m truly grateful to have had Ben and Jenna supporting us along the way. I wouldn’t hesitate to recommend them to anyone looking for a reliable and dedicated mortgage team.

Thank you both again — we really appreciate everything you’ve done!

March 6, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Awesome service from beginning to end

From day one Richard was attentive, responsive and supportive! Cannot fault a thing in his service. Huge thank you as well to, Victoria who progressed my application smoothly and on time, and to Kasia and Donna who took their time and patiently provided me with tailored insurance options! I would recommend this company to anyone. Thanks again!

August 21, 2025
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Donna

Donna, was very easy to talk too, we got a long very well,

Quick easy and painless, scheduled my appointments with ease.

March 20, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

My partner and I are first time buyers…

My partner and I are first time buyers with no experience about the mortgage application process. Luke and Chloe were amazing in guiding us through and answering any questions we may have had no matter how small. Luke and Chloe have made this process very simple and are extremely knowledgeable.
They were so supportive and always quick to reply. I would recommend them to anyone and would love to use them for future moves. Donna was brilliant and walked us through everything to do with insurance. Not once did we feel pressured or uninformed about anything. Donna has helped us through all our insurance forms and made the process so smooth! I would recommend OMA to anyone looking on purchasing a property.

February 24, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Great knowledgeable advice from my…

Great knowledgeable advice from my Mortgage expert David Whitehouse. Highly recommended.

March 12, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Very good so far

Very good so far

March 13, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Thanks for your time

March 3, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Help with lifetime mortgage

On enquiring about lifetime mortgage I was contacted by David Farrell and we discussed what were my options After sending me an outline proposal we then arranged a visit to make sure I thouroughly understood everything. He kept in touch throughout the process and there was no pressure I was free to pull out at any stage. I would have no hesitation in recommending him

February 17, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. The process was smooth and had a quick response.
Really supported through the process.

February 5, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

I was matched with a mortgage expert…

I was matched with a mortgage expert almost immediately. Simon called me to go through my situation and was confident he could help. It was a huge relief as I thought it was quite a complex situation. Within 24hrs he had found us a competitive mortgage & his professionalism & certainty meant that I could leave all of the searching to him! 100% recommend if you want a straightforward, stress free process.

March 3, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Dave farrel helped us so much he…

Dave farrel helped us so much he explained everything to us in ways that made sense i would definitely recommend him to freinds in the future

March 6, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Really friendly and helpful

Really friendly guy called Richard helped me so much, and as I wasn’t quite at the point in my agreement to change my mortgage I was juggle satisfied with his help and future options he presented

March 3, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Amazing journey with Ishwar

Amazing journey with Ishwar who was extremely responsive, had vast amounts of experience, whole of market broker who provided me with various options when remortgaging a property. Would fully recommend Ishwar to friends and family and look forward to working with him on other projects in the near future.

March 4, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Contacted David Farrell regarding…

Contacted David Farrell regarding lifetime mortgage on behalf of my dad who was looking to gift myself and my partner a deposit for our first house and help us get on the property ladder. He explained the whole process and even when we hit a few hurdles regarding previously overlooked things in my late mother’s estate he was very patient and very accommodating. Always keeping my dad updated and well informed now it is nearing completion I cannot speak highly enough of him. On a personal level he is so approachable and personable. Would not hesitate to use him again for anything house related in the future. Would give 10 stars if possible.

February 27, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

OMA were kind and professional all the…

OMA were kind and professional all the way through the process. They were always on hand to answer questions.

March 2, 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

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