Onlinereality Reviews 1,908

Ordered a table top on the 10 February with a 15-20 working days delivery timescale. It's now been 33 working days or almost 7 full weeks and no sign of the item. I've been told the original was damaged and had to be reordered, I've been give three promised delivery dates, all missed. The very pleasant person in customer service is constantly being misinformed by people in their warehouse and elsewhere, and whose job seems to be mainly one of acting as an apologist. I've lost all trust in them and frankly don't believe anything I'm told. I've given up expecting it to ever arrive and will now seek to get my money back. Don't deal with them unless you have infinite patience.

Before you buy anything from this company, please make sure you read the 'small print' as, once delivered, you have NO flexibility offered by the MD/Sales Director or his staff. This is what I would call 'a hit and run' sales orientated company.

Terribly delayed delivery.
Ordered 2 tables on 11-Nov, no updates regarding on delivery ever since.
had to chase them TWICE to get a delivery date& time, and they still could not confirm yet.
And they do not do Saturday delivery, despite the fact, the delivery was already seriously overdue. That means even though they have the goods now, we have to wait till next week to have a confirmed delivery date & time !!!

We ordered a boardroom table for our office one Friday afternoon and was told to expect the delivery 3-5 working days later. To our surprise, it was delivered on the Monday and it has been used for 4 meetings already! We are very happy with the quality of it and would definitely use Office Reality again.

we would like to express our gratitude for the prompt delivery and excellent service. Our clients are very satisfied. Thank you for your professionalism and attentive approach!

Really pleased with our new garden bar stools! The order went through fine. We knew delivery might take about two weeks but that was fine. We received an update email when the delivery date was confirmed. The stools were well packaged when they arrived, so no damage, and they are brilliant, great design, look good and comfortable.

It seems I am the only customer that is having problems??? I placed an order with a lead time of 20 working days and i'm currently at 40 working days!!!

Everything is perfect,the quality is amazing especially for the price .Delivery was great and very fast.
Thank you so much.
RA Offices
Masters House-Harrow

all arrived on time and very easy to fit. looks greatl

Ordered 2 desks which said next day delivery on the website - still waiting nearly a month later.

Amazing customer experience
Lovely staff and very helpful
Would highly recommend Sophia she helped me get everything I needed and wanted
Sophia went above and beyond

Would highly recommend

Couldn’t recommend Office Reality enough! The Product was exactly what I wanted! The team made the process so simple for me, especially Sophia, who did everything she could to make the whole experience a breeze from
Start to finish, from placing my order online, to receiving delivery and everything in between.

Brilliant service, with a very helpful team that made the whole process incredibly easy.
The product was exactly what I wanted, and I couldn't recommend them more.
Sophia went above and beyond to make sure that I received the best service, and I will most certainly be coming back.

Places order..was a quick turnaround and service was brilliant. We will be using again, thank you.

The website was easy to use and the product I ordered arrived on time. Great service

Thank you for a speedy delivery and great customer service.

Ordered a new chair for my desk and it was easy to look through the variety of options available. Called the Office Reality team and they answered any queries I had. I would highly recommend this company!

I bought 6 chairs for my kitchen. I bought on line, but Annie dealt with my order. No complaints at all, all very easy and straight forward 😁

Ordered a desk and office chair and they were as described on the website. The measurements on the product specification assisted with the space I had to furnish. Quick and easy to order and the customer service team helped with updating me on delivery.

Website is easy to use and the customer service department helped me with my order. Wonderful service and super friendly.