Online Reptile Shop Reviews 

108
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I bought a £400 snake from them a month ago, it wouldn’t feed at all, tried all different methods and nothing. Told them the snake was very skinny and showed them a photo. They told me it was a re... See more

Rated 1 out of 5 stars

Ordered some items for our daughter to set-up a new viv fro her new lizard and some new thermometers for other vivs- 1) - Thermometers were missing; 2) T5 UV tube came broken (smashed) 3) w... See more

Rated 1 out of 5 stars

Totally unprofessional service. Ordered product paid what was asked , received a conformed despatched order status. 10 days later no delivery and no contact called and was told that they were having... See more

Rated 1 out of 5 stars

Brought vivarium it came damaged, been in contact with them and its been over a week and still not received a replacement, has to open dispute with bank for money back. Please shop elsewhere ie, swell... See more

Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store
  4. Reptile Store

Information provided by various external sources

We are discount suppliers of reptile equipment from all the big names in the industry This website aims to provide everything that you need to keep your reptile, at the best possible price. Within our website, you will find many items including vivariums, terrariums, uv lighting equipment, heating equipment, thermostats, substrate, vivariums decorations, feeding equipment, thermometers, incubators live food, dry food, frozen food and so much more, all at ridiculously low prices. We supply products from many of the exotic pet worlds biggest names such as Lucky Reptile, VivExotic, Komodo, T-rex, Exo Terra, Arcadia, ProRep, White Python, Habistat and many more.


Contact info

1.2

Bad

TrustScore 1 out of 5

108 reviews

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No history of asking for reviews

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1.2

All reviews

(108)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic supplier!

I run an animal business which means we need to make sure the food we use is top quality and I couldn't recommend Online Reptile Shop enough. If I ever have any questions or last minute orders their staff are always there to help. They go that little bit further to make sure you get top service.

February 25, 2014
Unprompted review
Rated 5 out of 5 stars

I would never use any other shop for reptile equipment and food.

I have bought from Online Reptile Shop for a number of years and would recommend to anyone. The service is fantastic and there is a huge range of products that are always in stock. Nothing is too much trouble whether it's a last minute order that's needed urgently or general reptile advice Paul is always happy to help. There's no other company I would use for equipment and food and cannot recommend highly enough. If your looking for the best place to get everything you need then stop looking now because you won't find better.

February 25, 2014
Unprompted review
Rated 5 out of 5 stars

Best supply company by far

I have been using them for as long as I can remember and have never had a bad delivery of live food from them ever not even in the coldest months, all food is still delivered with heat packs etc to make sure it arrives in perfect condition. They have the best prices and friendliest service I have ever come across from any retailer online or otherwise for food, dry goods and equipment with next day deliver available for all orders before 3PM and all delivery prices are more than reasonable.

Bottom line is I would have no qualms about recommending this company to anyone no matter how large or small the order is

February 25, 2014
Unprompted review
Rated 5 out of 5 stars

Unparalleled level of service, quality and value.

When it comes to getting what I need for my reptiles I used to search high and low over the net for the bits I needed and at a decent price. One day I happened to stumble upon the Online Reptile Shop; thank god I did! I haven't looked back since; all equipment I need, I buy from them.

They always have just what I'm looking for and I truly believe you'd be hard pushed to find it at a lower price anywhere. If ever I have a problem Paul is always happy to help and is exceptionally clued up on all the products on offer; and also on a wide range of reptiles too.

Guys I really cannot recommend the Online Reptile Shop more highly. And to the Online Reptile Shop; thank you for everything. I'll be ordering tomorrow! Seriously, I will!

February 24, 2014
Unprompted review

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