Online Smoke Reviews 

959
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Terrible! I ordered over a month ago only to be told via email after several attempts to make contact that my items weren’t in stock and then never heard back or and didn’t give a refund. I’ve emailed... See more

Rated 5 out of 5 stars

I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've alwa... See more

Rated 1 out of 5 stars

Ordered products from yoursmoke.com.au (alternate website). Promised discreet shipping and amazing customer service. Was sent in labelled box (menthol cigarette tubes), box was damaged, products missi... See more

Rated 5 out of 5 stars

Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could... See more

2.9

Average

TrustScore 3 out of 5

959 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.9

All reviews

(959)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unaddressed Cosmetic Damage

My order was received, dispatched and delivered in a timely manner, from the 11th of September to the 14th, but the pipe I purchased had cosmetic damage on the bowl, one large jagged crack down the front, and one across the top. The damage was significant enough to discourage me from using it in the hopes I would be able to simply email them through their 'service at onlinesmoke.com' to make a request for refund or replacement. Attached to the email was the product code, my order number, and images of the damage. This was two weeks ago on the same day the item was delivered, and I have heard nothing back from Online Smoke. If anybody from Online Smoke is reading this, please help me out here!

September 14, 2023
Rated 1 out of 5 stars

Still Waiting For Refund After 6 Weeks. Ignoring My Requests

Ordered a Beatles coffee mug on 28 June as a birthday present that was advertised on their website. As it got closer to the birthday and I had not received it I emailed them. Received a reply claiming that they had emailed me earlier to say that they no longer sell gifts due to breakages when posting (I did not receive that email) and would I like to choose something else. I replied on 9 July saying that was all I wanted and to please refund my money. I also suggested they update their website. Despite repeated emails and telephone calls (no answer) have not received the refund. Amount involved is only $24.91 but it's the fact that they are ignoring me that is annoying. Maybe they are trying out their bongs too much.

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting. Fight for refund to not get done 'in there own time' n still was missing an item for what I got!

Disgusting. Didn't have item in stock so offered a refund. Had to argue to get my refund as they said they were to busy to do it weeks later. I received part of my order That was in stock and was still missing an item they said was in stock which I emailed them about and they have ignored that. I've purchased from them multiple times and so have my family and this crap and now cost them alot of money from regular buyers. I'm now out cash for an item I didn't get after them bullshttin me around and idc if it's a small amount, it's my money.

July 24, 2023

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