Terrible! I ordered over a month ago only to be told via email after several attempts to make contact that my items weren’t in stock and then never heard back or and didn’t give a refund. I’ve emailed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've alwa... See more
Ordered products from yoursmoke.com.au (alternate website). Promised discreet shipping and amazing customer service. Was sent in labelled box (menthol cigarette tubes), box was damaged, products missi... See more
Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could... See more
Company details
Contact info
2.9
Average
959 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant quality
Brilliant quality, exactly as described, unique glass that I can't find anywhere else in Aus.
June 23, 2023
Garbage product
Crap products; too small or too large and delicate… next time I am going to Agung
May 24, 2023
Another great quality purchase quickly…
Another great quality purchase quickly delivered, highly recommended 5/5.
I have been a customer for years and have never once had a bad experience.
May 30, 2023
Sent me the wrong size banger ,I…
Sent me the wrong size banger ,I emailed you and never got a reply poor effort
May 29, 2023
Bad service
I ordered a short glass tube with my bong and I never received it. Sent an email to them about it and never got a reply.
May 22, 2023
Honest Best smoke up shop, you could ask for
Honest, reliable service in the shipping was very quick and precise prompt
May 21, 2023
The yoda bong which I had purchased…
The yoda bong which I had purchased previously is now half th size, same price and it just isn’t pleasant at all!
May 22, 2023
Took way longer than expected when it…
Took way longer than expected when it finally arrived it was the wrong one.
May 12, 2023
Prompt attention to my submitted order…
Prompt attention to my submitted order and advice of its progress.
April 27, 2023
Third time I have ordered great service…
Third time I have ordered great service and delivered on time
Cheers Mick
April 20, 2023
Ordered multiple items
Ordered multiple items, 1 item missing upon delivery. Have emailed to ask it be looked into, no response.
The items that did arrive, got to admit I am Extremely happy with, were well packaged, arrived in perfect condition. Now am left in an awkward position of a friend wants me to place an order for him, yet not sure if items will be missing again.
April 27, 2023
Ordered a bong last week and still…
Ordered a bong last week and still haven’t heard anything about it. Order #100112445
May 3, 2023
Unprompted review
The cp it showed in pic was different…
The cp it showed in pic was different to what I got
April 12, 2023
When I received my order in the post…crap product!
When I received my order in the post when delivered Inside the cone and stem are stuck inside it and I can not get it out so it’s unusable !
April 19, 2023
Quick delivery
April 11, 2023
Highly dissatisfied
It's been close to a month since I ordered. Still no products!
There has not been a refund yet for a product you did not have anymore.
Very disappointed and will not be ordering from here again.
April 17, 2023
so good so nice very like
April 17, 2023
my order
bong was way too overpriced for what i received. shipping took a whole month and was not a good experience at all with this company.
March 26, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.