Terrible! I ordered over a month ago only to be told via email after several attempts to make contact that my items weren’t in stock and then never heard back or and didn’t give a refund. I’ve emailed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've alwa... See more
Ordered products from yoursmoke.com.au (alternate website). Promised discreet shipping and amazing customer service. Was sent in labelled box (menthol cigarette tubes), box was damaged, products missi... See more
Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could... See more
Company details
Contact info
2.9
Average
959 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping
Fast shipping, packed well so there's no chance of breaking products 11/10 #420
April 5, 2023
Order took 2.5 weeks with items…
Order took 2.5 weeks with items missing, wont order here again and wouldnt recommend if you want your stuff in time
March 30, 2023
Nice brilliant staff to talk to
Nice brilliant staff to talk to, great service and packaging I advise all people to see them for your medical cannibas waterpipes great prices and great items
April 3, 2023
Everything came
Everything came, but it didn't end up coming on the date it said it was.
March 19, 2023
No email confirmation with tracking or…
No email confirmation with tracking or to let me know it was sent.
March 21, 2023
Quick informed good price & on time
Quick informed good price & on time - highly recommend
March 16, 2023
Easy to order and fast delivery
March 9, 2023
Nicely wrapped to avoid damage and…
Nicely wrapped to avoid damage and arrived quickly 👍
February 19, 2023
Great service
Painless sale...very prompt delivery...zero complaints...would def recommend these guys
February 16, 2023
397 ash catcher
Not worried after I pay for my order lazy and smart ass attitude is what I got this time normally pretty good but meh
March 2, 2023
They were fast with shipping and…
They were fast with shipping and communication was great. 🙂
My product was amazing by the way
February 22, 2023
I think if your buying more than one of same item there should be a discount 🤔
If buying two or more of a product I believe there should be a discount and I think everything was over priced in my opinion .
January 30, 2023
GREAT PURCHASE easy online purchase accurate…
Great easy online purchase accurate information & great quality products at reasonable prices vary happy.
January 9, 2023
Great service, annoying followup
Everything about the order was good, items came quick but afterwards I’m getting emails everyday asking me to review the products I bought.
Hot tip if most of your customers are stoners, don’t harass them to do annoying s*** like that.
February 7, 2023
Thanks- fast delivery!
January 23, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.