Onlineticketexpress Reviews 

The site was very clear and simple. I loved that it was quick and easy and website was clear

Are you going on a football trip to England? My advice is to stay away from ticket agent #OnlineTicketExpress

I paid tickets to a football game in advance. I was guaranteed that the tickets would be delivered to my hotel well in advance of the match. That did not happen and I received huge extra expenses that the company would not reimburse.

Please do not use this company. We have flown to Amsterdam, paid for accommodation and got an email 4 hrs before kick off that they have cancelled our tickets. No explanation or apology. I now have to explain to my 13 yr old son he will not be getting his birthday present thanks to this scamming company..I will not hold my breathe for our £1000 refund anytime soon. Disgusted and mortified that these people get away with this!

I still an waiting for my money back 3000 euro...they cancelled and I have in paper that they pay me back...since April no result
No reactions on mail or telephone. Very bad company Spanish and settled only on paper in Andorra
Very bad money gone

Wow !Perfect....
Great service, great delivery at home and great show in stadium....Sure I,ll be back again on to

Ordered 3 tickets for an Arsenal home game. Communications with the company’s delivery team were answered promptly, tickets arrived 3 days before the game, instructions were clear, and the seats were good. Absolutely no issues, I would use them again.

First time use this site. I love thus site.

Terrible company. I bought a ticket last season off them. They promised me the ticket was for the Away section. I received an email ticket which was in the home section. I did not use it. Requested a refund and they have refused to refund me. I have now taken them to court and judgement was made in my favour and I am now going to enforce it. Expect a knock on your office door in the near future.

Like many others i bought tickets for Champions League final (9800 euros). Traveloled to Spain from Scotland. Expensive hotel and flights with my 10 year old grandson. on the morning of the game (despite giving my 100% guarantee that the tickets would arrive) i got an email saying they were cancelled and now more than 3 months later no sign of the promised refund. These guys should be shut down permanantly and like other people i am going to press them as hard as a i can through legal means. It is no longer about the money is is about having them face up to their deception. DONT EVER USE THESE GUYS ...YOU WILL BE VERY DISAPPOINTED

Got 2 tickets for Liverpool vs Arsenal on 24th of August,based on very bad reviews I thought my money were gone forever but surprise!
I did received them 3 days before the event and I was very happy,they did exactly as they promised,I did returned the tickets as per require thru the post in that prepaid envelope,and that's all.
Thanks a lot for not letting me down guys!

Guys, please do your self a favor and stay out! Onlineticketexpress is a big fraud!!!!
I purchased 4 tickets which cost me 2,400 euro fir private box, but i received regular ticket which worth 300 Euro. Stay out!!!!

SCAM WEBSITE, DO NOT GIVE THEM YOUR MONEY!!! I am really annoyed and frustrated with this crowd. I bought very costly match tickets over 2 months ago, for a match 7 weeks ago - The day before the match, after traveling internationally, they emailed to say that transaction had been cancelled due to security concerns. They either never had the tickets or what they did have they kept reselling for higher prices. Over 2 months later and I still have not got my money back. I was a fool to try buy through them in the first place - if you see this please take my advice and do not buy.

I don’t usually like to write a review. I own a business and don’t like when people are complaining unreasonable. But what I have experience thanks to onlineticketexpress.com made me write one.
So here we go. Liverpool is on the final.
Didn’t think much about it. Wanted to see the game with my 9 year old boy. I bought the tickets from onlineticketexpress.com without reading any reviews ( totally my fault) booked the hotel and flights and we checked in at B& B hotels in Madrid at 9.00 am on May 30. We came all the way from Canada( which now I understand is not too far since I read that some people came from Australia). Hotel was informed that I am expecting a package delivered to their reception. They said that the package will be accepted if arrives. On May 31 I received an email saying that due to security reasons my order is canceled and I will received a full refund within 30 working days. I send an email to security department to ask what they mean. No answer. I emailed costumer service but they answer me that risk department has requested this order to be canceled. I called the only number that i could find for onlineticketexpress and waited 45 min on hold just to hear that I am talking to sales department and they have nothing to do with security department and the representative hang up the phone.
Obviously I got nowhere with trying to reach them.
Its July 19 today and surprisingly - NO REFUND YET.I made a complaint to my Visa card and hope that they will resolved the issue. I don't know why Visa is still working with company like that. I lost 10000$ CAD for hotel, flight and accommodations. But this is not what made me write the review. It was the disappointment and the tears in my son’s eyes. I will never forget his reaction and pain. This company destroyed his dream.I will never forget the devastation that he had by trying to explain to his friends that we didn't get the tickets.
On top of it there was no big screen tv that show the game on any of the big plazas ( shame on you UEFA and Spain). We were walking from bar to bar and everyone were sending us away as no kids allowed or their place is full. Thanks to a small casino and his manager we were able to watch the game.God bless that guy. He risked a lot by having my son in there.
So I curse every employee of that company and the owners to have a destroyed family, and to never see their kids happy so they can experience the devastation of a little 9 year old boy who was told that there is no tickets for his dream game after flying to a different country hoping to see the game.
I am ashamed from the governments in Europe that are allowing thieves like that to operate and make money. Curse for you as well.
At the end I will say that if there is a counsel who was tricked by that company and wants to file a lawsuit I will be more than happy to attend and provide documentation. I am currently exploring options as of how I can file a lawsuit as well.
My advice to all the costumers is: please don’t get yourself into the trap that I got myself into.

Their entire business is a scam. We bought 5 tickets for 4,900 Euros each for the Champion League final. 5 of us traveled from Australia to Madrid for this event. The day before the match, they cancel the tickets by e-mail. We have still not received one cent back. They are a disgraceful business and the sooner they shut down, the better.

Sorry to hear that someone didn’t get the tickets. For me it was a bit stressful and expensive way to buy them (Got them for 3x price 12 hours before the event and after reading all the reviews here), but it’s just their rules and I accepted that. At least it worked for me in the end

My CL final ticket is cancelled without any notice.
The cancellation reason was a kind of security payment issue. Unbelivable XXX reason.
We should sue the company all together.
My time and money have gone.
And there is no reply on my compensation request..
Is here any one who works in law?

Scamming horrible / unprofessional company that needs to be STOPPED and SHUT down immediately!!

My Dad and a friend purchased extremely expensive tickets from this site two weeks before the championship league game and money was successfully (they checked with the bank) and they got s confirmation email. So because they knew they had tickets they purchased flights PERTH to MADRID and accomodation all very expensive and only purchased because ticket were promised!!!

On the day after spending so much money, my dad and his friend were so excited and arrived at the pick up place that had been arranged to them be told by a very small and unprofessional email ‘tickets canceled due to security reasons’ and that’s all!! That’s all the email said!! There were no security reasons they just took the money and had no intention of delivering tickets!!

They said a refund will be made in 30 days!! When they have already had the money for two weeks!! No compensation for all the money spent to get there! What a horrible/ unprofessional excuse for a company!!

Let’s hope they get shut down and fined big 🤞🏼🙌🏻

My experience with CL final tickets is consistent with the majority of recent posts. I ordered 5 x Cat 1 tickets from Online Ticket Express at Euro 4,990 per ticket and the approx Euro 25,000 was accordingly debited from my credit card on 10th May. My wife and I were travelling from Australia to Madrid and my brother and nephew from the UK and my cousin from Germany (all tragic red fans I'm afraid!).
I received and replied to the usual emails on delivery instructions (I have a friend in Madrid) and various emails requesting copies of the card used for payment and passport details etc. Between the time that I made payment and leaving Australia I noticed that they were continuing to advertise the same tickets that I had purchased at prices that went up a bit every day to levels that were eventually more than double what I paid. This looked fairly suspicious so before leaving for Madrid I attempted to contact them by both phone and email multiple times requesting confirmation that my tickets would be delivered. I received no replies to the emails and on the one occasion I managed to get through on the phone the person promised to get back to me but didn't.
We traveled to Madrid and on arrival received an email to say that the order had been cancelled for no specific reason. We ended up watching the game on TV in a restaurant in Madrid (a great result and good to share the moment with my family but not what we were hoping for having traveled 12,000 miles). Obviously there is a risk in using these secondary ticketing websites and everyone knows that they sometimes don't deliver but what is really annoying is that they clearly had no intention of delivering well before we left Australia and they could have let us know. Moreover it is now 7 days since they cancelled the order and I have yet to receive any refund on my credit card. This is also inexcusable. If anyone is aware in which country Online Ticket Express is registered and operates out of I would be interested to know as I'm considering getting my lawyers involved to recover the payment and possibly claim other costs incurred which could have been avoided if they had the decency to respond to my emails and calls.

CE

To the person who actually got tickets to the Champions League from these scam artists - you are a very lucking man!! Tickets for the worst seats in the house were going for as much as US$14,000 each on the day.

I flew in from the US with my 9 year old. Never got our tickets, was on hold on the phone for 2 hours and never got an answer, voicemail was full so I couldnt leave a message. Eventually on Tuesday, 3 days after the match, I got a cancellation notice.

It is obvious what these guys do - they take your money in the hope they can get tickets cheaper than what you paid and if they cant they just leave you hanging no matter where you come from or how much it takes/costs to get there. For the person who paid 6,000 Euros you were lucky. Obviously my 4,500 Euros was not enough to get a ticket.

They should be closed down and I am happy to help anyone who wants to do it.