Onlinetradesmen.ie Reviews 

800
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for delivering prompt, clean, and efficient solutions for various home improvement projects. People also mention that the website offers a straightforward user experience, allowing individuals to easily connect with reliable local tradesmen. Some people were dissatisfied with communication delays, navigation problems, and technical errors when trying to reach out to professionals. A few reviewers also noted receiving zero responses after publishing job requests on the site. Others mentioned experiencing unusually long waiting times before receiving any updates regarding their booked projects.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a straightforward process that connects them... See more

Staff

Consumers find staff to be positive, highlighting professional, polite, and punctual service across various... See more

Website

Reviewers highlight positive aspects of website, noting it is great for sourcing tradesmen and getting quick... See more

User experience

People report positive experiences with user experience, finding the platform very easy to use and the... See more

Response time

Customers consistently note ambiguous experiences with response time. While some reviewers experienced prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t thank Myles and his team enough for the work they recently completed in our home. Honest and reliable builders are hard to come by these days, and they truly delivered. They were professiona... See more

Company replied

Rated 5 out of 5 stars

Excellent painting works carried out by Howth Decor. Greg and his colleagues did fantastic work. They arrived promptly and finished on time ,all the while tidying up as they went. Happily recommend... See more

Company replied

Rated 5 out of 5 stars

A big shout out to Wayne & Karl from Turners Plumbing and Heating who done a fantastic job with our very troublesome heating system. We struggled for a long time to get sufficient heating to all our r... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Joe Folliard highly enough. From the first meeting - initially it was a bathroom refit, and ended up completing an extension to the house. Joe and his crew arrived on the date tha... See more

Company replied


Company details

  1. Home Improvement Store
  2. Carpenter
  3. Electrician
  4. Home Builder
  5. Plumber
  6. Roofing Contractor

Written by the company

Onlinetradesmen.ie is Ireland's largest home services marketplace. Simply submit a home improvement project or repair you need completed - get quotes back from qualified and rated tradesmen. It's free and we have processed over 1.5 million projects to date. If you are a qualified and quality trade pro - apply for membership and see how we can help your business (and reputation) grow!

Our tradesmen are qualified and rated

Written by the company

Commited to improving home improvement standards
When we started out in 2006 we decided that only formally qualified tradesmen and builders could join our service as members. This way we could stand over the quality of workmanship that users of our service receive. In 2008 we improved things even more by introducing a transparent and fair ratings system to enable home owners to rate the overall service they get from individual tradesmen. This not only informs and protects property owners, but also enables the good tradesmen to differentiate themselves from the bad. It's a win-win. We believe our company provides a unique and valuable service to the property owners of Ireland. We hope you like it too!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

800 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(800)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for your feedback, Edward! We're delighted to hear that you had a positive experience with our service and that our quick replies and qualified tradespeople met your expectations. Your 5 star-review is greatly appreciated from our team in Dublin 14.

Rated 5 out of 5 stars

Got a few replies to my query

Got a few replies to my query. Chose one tradesman who was brilliant. He contacted me, asked for details and photographs and gave me a price which he stuck to, so no nasty surprises. Ill be back when I need someone again for sure.

August 24, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for your 5-star review! We're delighted to hear that you had a positive experience with one of our members. We look forward to assisting you again in the future whenever you need help. Thanks for choosing Onlinetradesmen from the team in Dublin 14!

Rated 5 out of 5 stars

I heard about Onlinetradesmen through my sister living in the UK where a similar service exists …

I heard about Onlinetradesmen through my sister in the UK. I wasn’t aware of its existence prior to this. I posted my job, got a reply a few hours later and the job was finished and completed in an excellent manner by a local plumber. As we all know trying to get a plumber to do a small job these days is almost impossible. The price charged was what was originally given when I posted the job. Over all 100% impressed by this service.

August 18, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for taking the time to share your experience, Rena! We’re thrilled to hear that Onlinetradesmen was able to connect you with a skilled local plumber who completed your job to such a high standard. It’s great to know that the process was smooth and that the pricing was exactly as expected. We're also glad your sister’s recommendation led you to us!

Rated 1 out of 5 stars

Rip off

I would advise any tradesman to very careful joining onlinetradesmen.ie as their terms and conditions are very one sided and unfare. One of their terms is that you have to cancel your subscription 5 days in advance of your renewal date or it automatically renews and you cannot cancel. My subscription was €159 last year which increased to €490 this year for the same service and I was only emailed this change 5 days before renewal which meant I could not cancel as per their terms and conditions. They have now told me that they are going start legal proceedings against me because I am refusing to pay the increased fee.

July 8, 2024
Unprompted review
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Dear Damien, we apologise for the automated renewal process error. We have since rectified this issue and we appreciate your payment. Thank you for your understanding.

Rated 1 out of 5 stars

This company is a complete waste of…

This company is a complete waste of time and no facility to cancel my subscription which I have tried numerous times

August 15, 2024
Unprompted review
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Hi Declan, We have reviewed your account and our membership team has confirmed that your subscription has been canceled. Kind regards Onlinetradesmen

Rated 5 out of 5 stars

I use onlineTradesmen for painters…

I use onlineTradesmen for painters carpenters gas fitters iv never been let down, proper tradesmen all the time

August 14, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much, Elaine! We're delighted to hear that you've had such positive experiences with our painters, carpenters, and gas fitters. It's our top priority to connect you with qualified tradespeople every time. Our small team in Dublin truly appreciates your continued trust in our service.

Rated 5 out of 5 stars

fast response from qualified tradesman.

fast response from qualified tradesman.
excellent job carried out.

August 7, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you, Brendan! We're delighted to hear that you had a positive experience with our qualified members. We appreciate your kind words and look forward to assisting you with any future projects. Thanks for choosing Onlinetradesmen!

Rated 1 out of 5 stars

Unresponsive and Unethical Practices

I initially signed up with onlinetradesmen.ie, and they only acted on my requests after I went public with a negative review. They approved my certification after my last review, but by then, I no longer wanted to work with them. I requested to cancel my subscription and have my details removed from their database, but I was ignored repeatedly.

There's no option in the online profile to cancel the subscription or delete card details. You can only add another card, which doesn’t overwrite the previous one. To stop them from taking further payments, I had to freeze my bank card.

I want to warn others—this company is unresponsive and doesn’t respect cancellation requests, even when made in writing multiple times. I have tracking on emails and know exactly that you had open them. It feels like they're exploiting small businesses by not allowing an easy way to cancel subscriptions and remove payment details.

Hey, Onlinetradesmen, I know you will read this. I’m publicly requesting you cancel my subscription. Under GDPR, I have the legal right to have my details removed from your database. I also requested a refund within 14 days of trying your service. Please respect these requests.

August 7, 2024
Unprompted review
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Dear Ion, As discussed with our membership team, your subscription will not be renewed.

Rated 5 out of 5 stars

Onlinetradesmen.ie was easy to navigate…

Onlinetradesmen.ie was easy to navigate and I was very happy with Aline Property Maintenance who completed the job quickly and efficiently.

August 13, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for your kind words, Carmel! We're delighted to hear that you had a great experience with Onlinetradesmen.ie and that Aline Property Maintenance completed the job to your satisfaction.

If you haven't already, we would really appreciate it if you could take a moment to leave a review for Aline Property Maintenance through your account. Your feedback means a lot and helps others find the right service.

Thanks again for choosing us!

Rated 5 out of 5 stars

The service provided by OnlineTradesmen.ie

The service provided by Onlinetradesmen.ie has proven first class in my recent experience. I got very good responses to my job posts in a matter of days, and the work carried out by my chosen tradesmen was excellent.
I considered deducting one star because the website is awkward for homeowners to use and really could be better. But this wouldn’t put me off using the service in future, or highly recommending it to family and friends.

August 13, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much, Laura, for your thoughtful and detailed review! We're delighted to hear that you had a first-class experience with Onlinetradesmen and that your job was completed to such a high standard. Your feedback about the website is invaluable, and our small team in Dublin 14 is continuously working to make our platform as user-friendly as possible. We're happy that this didn’t detract from your overall experience and that you would still recommend us to others. We look forward to assisting you with any future projects!

Rated 5 out of 5 stars

Easy to post jobs and replies come in…

Easy to post jobs and replies come in quickly.

August 12, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you, Jim! We're delighted to hear that you found the job posting process easy and that you received quick responses. Our goal is to make finding qualified services for home improvement as simple as possible, and your feedback confirms we're on the right track.

Rated 5 out of 5 stars

Garden patio and other house requirements and removals.i have used you for all my requirements and am extremely happy for your help with everything ❤️

I am extremely happy with all the help you have given me and are always quick to reply and sort me out .I thank you so much. You saved me alot of time and heartache of having to look for tradespeople that can be trusted .much appreciated and kind regards Sharon

August 9, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for your wonderful review, Sharon! 🌟 We're delighted to hear that we could make your garden patio and other house projects easier for you. It’s fantastic to know that our member's responses have made a difference and saved you time and stress. We truly appreciate your kind words and your trust in Onlinetradesmen.

Rated 5 out of 5 stars

Daniel Piasta

Daniel repaired a detached kitchen sink, replaced kitchen taps and valves in the hot press and assessed the water tanks. He was very professional and prompt and explained everything clearly. I would definitely recommend him. Therese

August 9, 2024
Unprompted review
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Hi Therese,

Thank you so much for your wonderful review! We’re thrilled to hear that Daniel of DP Quality Space Limited provided such professional and clear service.

If you haven't had a chance yet, could you please leave a review for Daniel through your account? Your feedback is invaluable and helps others make informed choices.

Rated 5 out of 5 stars

Alex arrived promptly ,dontilere an…

Alex arrived promptly ,done an excellent tiling job in bathroom, very clean and tidy ,would highly recommend .first class job .will definitely hire alex for next tiling job.regards kieran.

August 8, 2024
Unprompted review
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for your fantastic review, Kieran! We’re thrilled to hear that our member, Alex, did such a great job with your bathroom tiling. Your recommendation means a lot to us.

If you haven’t had the chance yet, it would be wonderful if you could also leave a review for Alex through your account. Your feedback helps future homeowners to also hire Alex.

Thanks again for choosing Onlinetradesmen from the team in Dublin 14.

Rated 5 out of 5 stars

It could not have been easier…

It could not have been easier to arrange a painter with Online tradesman. Dimitrii was excellent. I will use this service again. I highly recommend Online tradesman and Dimitrii for painting. Very happy customer.

July 31, 2024
Unprompted review
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for your fantastic review, Alex! We’re delighted to hear that finding and hiring a painter through OnlineTradesman was a breeze and that our member, Dmitrii Kryshtof of TopCoat.ie, did an excellent job. From the team in Dublin 14, thanks again for your support and recommendation!

Rated 4 out of 5 stars

Easy to find somebody to help you with home jobs

Easy to find somebody to help you with home jobs but no always you get the right qualified person.

August 3, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for taking the time to leave us a review, Carlos! We're delighted to hear that you found it easy to find help for your home jobs through our service.

We are sorry to hear that your experience with the qualifications of the tradespeople was not always as expected. We strive to ensure that all our tradespeople are properly verified and qualified. Your feedback is invaluable to us, and we'd love to understand more about your experience so we can make improvements.

Could you please contact us with more details via this link: https://www.onlinetradesmen.ie/About/Contact.aspx? We appreciate your input and look forward to hearing from you.

Rated 5 out of 5 stars

J&JB

I got 1 reply to my request (a small job which is very hard to someone to do) and luckily it worked out well. The actually process with the online tradesmen app was easy enough and I felt I could trust the trades people and reviews. This was definitely a deciding factor in going with them. And as I said I was really pleased with the job J&JBurke contractors did. Thank you

July 20, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you for sharing your positive experience with Onlinetradesmen June! We're delighted to hear that you found the process straightforward and felt confident in the tradespeople and reviews on our platform. It's great to know that our member, J&J Burke Contractors did an excellent job for you.

Thank you once again for choosing Onlinetradesmen. We look forward to assisting you with any future projects!

Rated 5 out of 5 stars

Female Electrician!

Female Electrician!! I was so happy to see a Female Tradesman/woman! She was wonderful, fixed my shower in about 15 mins and a lovely person to chat to also...highly recommended!

July 5, 2024
Unprompted review
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for your 5-star review! We are thrilled to hear about your positive experience with Belinda O'Brien Electrical. It's great to know that Belinda was able to fix your shower quickly and that you enjoyed her company.

We're delighted to have Belinda as part of our network of qualified tradespeople on our service. Kindly consider sharing your review on Belinda's profile to assist other homeowners in confidently choosing her services. To leave a review, please log back into your Onlinetradesmen account, and click on "Rate this Trade Pro" in the drop-down menu for more options.

Thank you once again for your feedback and for choosing Onlinetradesmen!

Rated 5 out of 5 stars

Highly recommended

Fanastic site for people like myself who lack access to good tradespeople. I have had bad experiences in the past- in particular trying to book for smaller jobs, in this case it was for a self assembly unit, requiring strength and skill.
Through the service I was able to book a very pleasent carpenter from JJ Burke called James . He arrived on time, was professional and charged a fair price for the work completed.

July 19, 2024
Onlinetradesmen.ie logo

Reply from Onlinetradesmen.ie

Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that you found our service helpful and that James from JJ Burke was able to assist you so professionally.

If you haven't already done so, we would greatly appreciate it if you could leave a review on James' profile. Your feedback will be invaluable for other homeowners who are looking for reliable tradespeople.

Thank you again for choosing OnlineTradesmen, and we hope to assist you with your future projects!

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