Wrong item received so contacted customer services. Everything is automated including responses, so it only suggests returning and not exchange, which would be fine. However, it treats it as a normal... See more
Company replied
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See what reviewers are saying
I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
I bought four T-Shirts. Good quality, great colours and reasonably priced. A quick and painless return procedure for some items that didn't fit.
First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.4
Excellent
3K reviews
Asks customers to review
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Great price fast delivery
Great price fast delivery. Easy returns. Perfect thanks.
September 30, 2024
Good product, bad delivery
The joggers are fine, fit well, good quality. The "deliver partner" (Royal Mail) was misleading : claimed parcel would arrive Weds, so I stayed in - but no parcel, waste of a morning ; then claimed delivery had failed Thurs and that parcel would be at sorting office - but the parcel then arrived at my address.
September 29, 2024
May use AI-assist with repliesRead more
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horrible shape
Colour Not like the pics. The Shape of “slim jeans” were not even remotely slim. Jeans were creased and one missing labels so looked second hand. I’m returning all the order .
September 12, 2024
Reply from ONLY & SONS Online Shop
Hi,
Thank you for sharing your thoughts with us. We appreciate your feedback. We're always trying to understand and meet our customer's needs and preferences, so your suggestion is valuable to us.
We have just forwarded your feedback to the relevant teams. Hopefully, they will take your feedback into consideration when they're working on developing and improving our brand.
If you have any further questions please do not hesitate to contact us at customerservice@bestseller.com with your order number and we will be happy to help.
We apologize for any inconvenience caused.
We wish you the best and thank you for your effort for this review.
Yours sincerely,
BESTSELLER online stores
Customer Operations
Sent wrong item
September 8, 2024
Reply from ONLY & SONS Online Shop
Hi,
Thank you for your feedback. We're sorry to hear about the wrong item.
We apologize for any confusion this may have caused.
If you haven't already done so, we kindly request that you reach out to our customer service team via email at customerservice@bestseller.com with your order details.
If you've already contacted us, please rest assured that we are actively reviewing your inquiry and will get back to you as soon as possible regarding your order.
We apologize for any inconvenience caused.
We wish you the best and thank you for your effort for this review.
Best regards,
BESTSELLER online shops
Customer Operations
Poor quality products for the price
Bought a pair of jeans and a black hoodie knitted pullover. The quality of the jeans I would say was okay, however the material was quite thin compared to similar priced products on the high street. The pullover however, was shocking. After just the 2nd time wearing it, the stitching between the main body and arm started coming apart - on both sides! And after just one wash the colour ran and now is grey in patches. For a £24 item I expected so much better, but unfortunately you're more likely to get better quality at a discount clothing store. My first experience with Only & Sons will unfortunately be my last.
August 24, 2024
Unprompted review
Reply from ONLY & SONS Online Shop
Hi,
Thank you for your feedback. We're sorry to hear about your disappointment.
We apologize for any confusion this may have caused.
If you haven't already done so, we kindly request that you reach out to our customer service team via email at customerservice@bestseller.com with your order details.
If you've already contacted us, please rest assured that we are actively reviewing your inquiry and will get back to you as soon as possible regarding your order.
We apologize for any inconvenience caused.
We wish you the best and thank you for your effort for this review.
Best regards,
BESTSELLER online shops
Customer Operations
Incorrect labelling and sizing.
The trousers in my order were incorrectly labelled and sized. I have advised the vendor from whom I have received good quality products and service in the past.
August 25, 2024
Reply from ONLY & SONS Online Shop
Hi,
We appreciate your feedback. We're always trying to understand and meet our customer's needs and preferences, so your suggestion is valuable to us.
We have just forwarded your feedback to the relevant teams. Hopefully, they will take your feedback into consideration when they're working on developing and improving our brand.
If you've already contacted us, please rest assured that we are actively reviewing your inquiry and will get back to you as soon as possible with the necessary information and updates regarding your order.
We apologize for any inconvenience caused.
We wish you the best and thank you for your effort for this review.
Yours sincerely,
BESTSELLER online stores
Customer Operations
I love my onsfred t-shirts!
I got my first Only&Sons Onsfred white t-shirt from by husband in size XL, because I was after an oversized fit. I’m normally a women’s size 10/S. Loved it so much that I recently bought 2 size XS in black and navy for a comfortable, but less oversized fit. Will definitely buy again. The cotton is great quality and the medium/heavy weight is great.
August 19, 2024
My Son was happy with this purchase and…
My Son was happy with this purchase and will defiantly buy again in the future. Very reasonably priced as well.
August 4, 2024
Caveat emptor
Found on their internet site jeans, I asked for: jeans, men, slim, basse taille. I received jeans normal cut NOT basse taille as I asked, I had paid in full. Bought through Amazon they provided return label. Now I asked ONLY for jeans basse taille. Paid and received 2 jeans normal cut NOT basse taille. I am in need of a return permission from J & J so I may return the jeans to them and receive credit for their having sent me a form of jeans I did not order
July 14, 2024
Reply from ONLY & SONS Online Shop
Hi Eugene,
Thank you for sharing your thoughts with us. We appreciate your feedback. We're always trying to understand and meet our customer's needs and preferences, so your suggestion is valuable to us.
We have just forwarded your feedback to the relevant teams.
If you have any further questions please do not hesitate to contact us at customerservice@bestseller.com with your order number and we will be happy to help.
We apologize for any inconvenience caused.
We wish you the best and thank you for your effort for this review.
Yours sincerely,
BESTSELLER online stores
Customer Operations
Nice range delivered promptly but I do…
Nice range delivered promptly but I do find it annoying to have to pay for returns when something is smaller than described. I bought 2 large items, one fitted perfectly, the other was too tight but I was charged postage to return it for a refund. Such a shame given the products are so nice.
June 24, 2024
Really easy to shop
July 7, 2024
Good quality
Good quality, affordable clothing, nice to have a store with comfy and good looking basics for men. Pretty fast delivery too.
July 2, 2024
Excellent service and products!
June 30, 2024
I made a buy here a week ago and…
I made a buy here a week ago and unfortunately I had to return what I bought ( but everything was in good condition, no used)
But instead of receiving my money back, the obligated me to receive the money like a gift card where I can only use it for this store, even though on the receipt, this doesn't appear at all. At the end, for me not to lose my money, I had to buy something else. But I completely felt obligated and and of course it's not legal. But to avoid more discussion on the place, I didn't do more. Never come back here. This was in Neumünster
July 1, 2024
Unprompted review
Reply from ONLY & SONS Online Shop
Hi Ken,
Thank you for sharing your thoughts with us.
We appreciate your feedback. We're always trying to understand and meet our customer's needs and preferences, so your suggestion is valuable to us.
We have just forwarded your feedback to the relevant teams. Hopefully, they will take your feedback into consideration when they're working on developing and improving our brand.
We apologize for any inconvenience caused.
We wish you the best and thank you for your effort for this review.
Yours sincerely,
BESTSELLER online stores
Customer Operations
Let down by Royal Mail!
The shirts are lovely. Unfortunately Royal Mail did not deliver them until 17.17 on Friday 21 June, and we had already left for the family wedding in Bristol.
June 21, 2024
Reply from ONLY & SONS Online Shop
Hi Ann,
Thank you for reaching out to us.
We're sorry to hear about the delay with your order and apologize for any inconvenience this has caused.
We understand how frustrating this must have been and appreciate your patience. If there is anything further we can assist you with, please let us know via email at customerservice@bestseller.com with your order details.
Best regards,
BESTSELLER online shops
Customer Operations
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