Wrong item received so contacted customer services. Everything is automated including responses, so it only suggests returning and not exchange, which would be fine. However, it treats it as a normal... See more
Company replied
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See what reviewers are saying
I first became aware of this brand last year whilst in Tenerife so thought it was just available in Spain. However upon arriving back home in the UK I found out I could order things here so was really... See more
I bought four T-Shirts. Good quality, great colours and reasonably priced. A quick and painless return procedure for some items that didn't fit.
First time user. All aspects of the purchase experience were straightforward and like the fact that they use the Post Office for deliveries and have tracking as standard on all their deliveries.... See more
Company details
About ONLY & SONS Online Shop
Information provided by various external sources
ONLY & SONS is a men’s fashion brand with denim at its core. Our collections capture a timeless fashion, inspired by creative environments, urban subcultures and modern metropolises. From the indigo blue jeans, we create a style that’s cool with a casual edge. ONLY & SONS is about individuality, attitude and looking good - without trying too hard.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.onlyandsons.com
4.4
Excellent
3K reviews
Asks customers to review
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Fantastic quality and perfect fit plus…
Fantastic quality and perfect fit plus comfort.
January 30, 2025
Well made jumper and great fit.
January 24, 2025
Bought a pair of Jeans from them
Bought a pair of jeans from them, and being fully honest ,they are amazing, the quality is superior and the prices are affordable, honest 5 stars, also the delivery was super quick👌 note that I bought jeans from wrangler and zara too, yet these from only sons are the most good looking and comfortable.
December 7, 2024
Brilliant fast service
December 2, 2024
Easy to order and updated efficiently…
Easy to order and updated efficiently about delivery.
Quality of product is very good.
December 1, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ONLY & SONS Online Shop
Hi Gareth,
Thank you for sharing your feedback. We're sorry to hear that part of your order was cancelled without any notification.
If you haven't yet reached out to our customer service team, please do so with your order details, and we will assist you further. If you have already contacted us, rest assured that your inquiry is being reviewed, and we will respond to you as soon as possible.
We apologize for any inconvenience caused and appreciate your patience.
Best regards,
BESTSELLER online shops
Customer Operations
Fits perfectly…fast delivery!
November 22, 2024
Woeful customer service
Order OL2201048019
I placed an order over a week ago and still haven't received it. I contacted their terrible customer service and nothing back two days later and clearly this is the only way I can get their attention. Only and Sons please chase my order up!!
November 6, 2024
Unprompted review
Great products
Great products, super efficient delivery, all at great prices! What more can you ask for?!
October 28, 2024
Great clothes and perfect service
Great clothes and perfect service. Will keep shopping with this company as I have done for a few years.
October 27, 2024
Good quality for a good price
Really pleased with the quality of the shirt I purchased. Great price too
October 23, 2024
Good service and clothing
Prompt delivery. Good quality jacket which matched the description and photos well.
October 14, 2024
Great jacket
October 9, 2024
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